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Author Topic: IE 9 will not open  (Read 18175 times)

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Offline dustoff99

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IE 9 will not open
« on: February 28, 2013, 07:46:45 am »
Trying to fix my buddies computer - had some nasty stuff on here.  He stated that IE will not connect and that his virus (Norton 360) was telling him that he was infected.  I removed his Norton and McAfee and installed MSE.  I used malwarebytes and cleaned up what I found (trogans and a root kit).  I ran ccCleaner and tried your program (Windows Repair).  I ran Windows Repair twice to with the default settings.  I even tried ComboFix.

I can get on the internet w/ Chrome, but IE will not open.  I tried the icon and command line to get that open.  Funny thing, as I was registering on your site, it prompted me to upgrade quicktime and that is the only way to get IE open and surfing the web.  I even saved this site on my desktop and it will not launch IE.  I know IE works, but I cannot get it to launch.  I even tried the Microsoft "FixIT" and it still fails to open.

Any ideas?

HP a6757c
Windows Vista Home Premium
Service Pack 2

AMD Phenom 9150e Quad-Core Processor 1.80 GHz
7 GB RAM
64-bit OS
IE9:  Version 9.0.8112.16421 64-bit Edition


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Offline Tomas_Sweden

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Re: IE 9 will not open
« Reply #1 on: February 28, 2013, 09:12:09 am »
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Dell Laptop XPS L501X Intel i5-560M(2.66GHz), Win 7 Home Prem(SP1) 64 Bit, 4 GB RAM. Samsung SSD 850 PRO 256 GB.

Offline dustoff99

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Re: IE 9 will not open
« Reply #2 on: February 28, 2013, 09:17:40 am »
Tried both links, both did not work.
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Offline Shane

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Re: IE 9 will not open
« Reply #3 on: February 28, 2013, 05:55:20 pm »
Open the task manager and see if any iexplorer.exe are running, if they are kill them.

Then go tot he program files folder and internet explorer and run it from there instead of the short cut. Does it show up in the task manager?

Shane
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Offline dustoff99

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Re: IE 9 will not open
« Reply #4 on: March 01, 2013, 03:23:38 am »
I will try that next, left computer at work and wont be able to test until Monday.
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Offline Shane

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Re: IE 9 will not open
« Reply #5 on: March 01, 2013, 09:54:34 am »
Also lets see if something put a regkey in to block iexplorer from running :-)

In the registry see if you have this

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplorer.exe

and do you have anything under
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\safer\codeidentifiers\
and
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\

Let me know what  you find, feel free to export those keys and post them so I can look at them :-) (If you post them make sure to put them in a zip file)

Shane
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Offline dustoff99

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Re: IE 9 will not open
« Reply #6 on: March 01, 2013, 10:21:24 am »
Ok, will do this Monday - thanks again.
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Offline dustoff99

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Re: IE 9 will not open
« Reply #7 on: March 04, 2013, 12:45:17 pm »
Quote from: Shane on February 28, 2013, 05:55:20 pm
Open the task manager and see if any iexplorer.exe are running, if they are kill them.

Then go tot he program files folder and internet explorer and run it from there instead of the short cut. Does it show up in the task manager?

Shane
Task Manager / Processes tab, no iexplorer.exe was running.

Start / All Programs / Internet Explorer - same issue

Start / All Programs / Internet Explorer 64-bit - Page opened right up and 2 entries in the Processes tab
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Offline dustoff99

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Re: IE 9 will not open
« Reply #8 on: March 04, 2013, 12:52:26 pm »
Quote from: Shane on March 01, 2013, 09:54:34 am
Also lets see if something put a regkey in to block iexplorer from running :-)

In the registry see if you have this

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplorer.exe

and do you have anything under
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\safer\codeidentifiers\
and
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\

Let me know what  you find, feel free to export those keys and post them so I can look at them :-) (If you post them make sure to put them in a zip file)

Shane
See attached

Thank you for looking into this...
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Offline Shane

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Re: IE 9 will not open
« Reply #9 on: March 04, 2013, 01:01:13 pm »
Ok delete
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe

and reboot and see if IE will open :-)

Shane
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Offline dustoff99

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Re: IE 9 will not open
« Reply #10 on: March 05, 2013, 09:39:08 am »
Deleted and rebooted

IE will not open

IE 64-bit will open
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Offline Shane

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Re: IE 9 will not open
« Reply #11 on: March 05, 2013, 10:39:51 am »
64 bit will open 32 bit wont, I wonder if it is one of the add ons in IE9 for 32 bit?

Lets find out :-)

Go tot he control panel and then to internet options. There you can manage add ons. Disable them all and give IE another try :wink:

Shane
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Offline dustoff99

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Re: IE 9 will not open
« Reply #12 on: March 05, 2013, 12:01:24 pm »
Toolbars and Extensions:
- Adobe Systems Incorporated - was enabled - now disabled

Not Available:
- Send to OneNote - was disabled
- OneNote Linked Notes - was disabled

Accelerators:
- Email
-- Email with Windows Live - was enabled - now disabled
- Map
-- Map with Bling - was enabled - now disabled
- Translate
-- Translate with Bling - was enabled - now disabled

Same results

Deleted and rebooted

IE will not open

IE 64-bit will open

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Offline Shane

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Re: IE 9 will not open
« Reply #13 on: March 05, 2013, 01:12:59 pm »
Try opening IE 9 32 bit, do it a few times, then go to the event viewer and check application and the system event viewer and see if anything is there about it. If I had an error code to go with it owuld help :-)

Shane
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