Issue with windows 10 explorer

[denis]

Hi,
After my last effort to fix windows explorer, it got to the point I had to send my PC in for repairs and reinstall windows 10. However, I still seem to have a problem with windows explorer. If I open any file and then right-click, windows explorer freezes and I have to restart it.

I booted my PC in Safe Mode and windows explorer seems to work fine.

Can anyone suggest how I can find out what is causing this issue and rectify it?

Thank you,
Denis

[Boggin]

As it works in Safe Mode then that would suggest it is because of something else installed on your computer and a method by which to find what it is, is to perform a clean boot as described in section 6 in this article -

https://windowsreport.com/fix-file-explorer-problems-windows-10/

[denis]

Hi Boggin,
Thanks for your reply. I did a clean boot this morning, but the issue is still there. Very frustrating.

Regards,
Denis

[Boggin]

I've found that in a clean boot that an antivirus program will re-enable itself when you click on Apply.

Can you turn off your AV program to see if that makes a difference.