Author Topic: Help line never replies to email Cannot back up Registry (Read 25771 times)

Hugh Pratt · « **Reply #25 on:** July 17, 2020, 03:59:34 am »

Here is a photo. After pressing F12 with NO INstallation CD in tray

It only has one choice

Please advise - thanks!

Hugh

Boggin · « **Reply #26 on:** July 17, 2020, 04:01:22 am »

Okay.

Boggin · « **Reply #27 on:** July 17, 2020, 04:58:45 am »

Sorry - I was waiting for a new post and didn't realize you had edited your last one.

This article describes how to get to the boot change option on a HP laptop which is a little different from the Toshiba ones I use.

https://support.hp.com/gb-en/document/c03736054

Hugh Pratt · « **Reply #28 on:** July 17, 2020, 05:28:28 am »

Tom

Thanks - I will work though this fix - probably later today as on catch up work!

Hugh

Boggin · « **Reply #29 on:** July 17, 2020, 05:32:44 am »

Lower down the page is for different models of HP but it looks like a time consuming process compared to Toshiba's.

Hugh Pratt · « **Reply #30 on:** July 17, 2020, 01:47:43 pm »

Just to update you.

The page https://support.hp.com/gb-en/document/c03736054 is partly correct.

By putting in CD and pressing escape was able to bet to boot settings.

My computer was on legacy mode, (Win7), and already set to boot from CD, usb etc etc. Disabling Legacy as well meant that when it booted from CD.

Then I could select Repair but it could not repair which makes me think it was repairing not from the CD but the software in the computer.

it just stopped at Windows logo for 30 mins and hung up.

I am a bit frustrated.

Boggin · « **Reply #31 on:** July 17, 2020, 02:14:39 pm »

Which part of the article is incorrect ?

Let me know which version of Windows you are using.

Go Start - right click on Computer and select Properties.

This will tell you the version and whether you are using 32 or 64bit.

It could be the install disk so if you PM me your address, I'll burn you a couple of universal install disks which include SP1 and then you can try either of those.

The local Post Office is only open until about 12.00 on a Saturday so I'd appreciate it if you could let me know those details soonest for me to post the disks to you tomorrow.

Hugh Pratt · « **Reply #32 on:** July 18, 2020, 01:43:10 am »

Tom

Thanks - you are too kind!

64 bit - Windows 7 Professional

Thanks again, Hugh

Hugh Pratt · « **Reply #33 on:** July 18, 2020, 01:44:42 am »

Yes

Service Pack 1 also!

Boggin · « **Reply #34 on:** July 18, 2020, 01:57:17 am »

Hi Hugh - thanks for those.

I'll burn them off now.

While the original Win 7 ISO that I downloaded was for Pro, I've removed the ei.cfg file which converts it to an universal install ISO.

BTW - I've removed your address from your post after making a note of it because this is an open forum.

That's why I asked you to PM me your address.

Hugh Pratt · « **Reply #35 on:** July 18, 2020, 02:20:29 am »

Tom

Thanks - not used to bloggs so do not know what PM means!

Hugh

Boggin · « **Reply #36 on:** July 18, 2020, 02:28:35 am »

PM stands for Private Message which you can select from My Messages/Send a message.

Boggin · « **Reply #37 on:** July 18, 2020, 02:13:27 pm »

While you are waiting for the disks which you should get Monday or Tuesday, can you run a Command Prompt as an admin and enter chkdsk /f

If it reports any KBs in bad sectors, immediately create a system image onto external media and then perform a chkdsk /r

You will need either a System Repair disk or an install disk to restore from such an image.

Hugh Pratt · « **Reply #38 on:** July 20, 2020, 03:43:53 am »

Tom,

Ran Chkdsk /f which could not run until a restart.

Did a restart and nothing noticed different. Does it create a log somewhere?

Hugh

Hugh Pratt · « **Reply #39 on:** July 20, 2020, 03:59:21 am »

Hi,

I must have interrupted by pressing a key as I use a monitor for my laptop.

Repeated - see photo - and seems OK?

Hugh

PS thanks for all the help and looking forward to get disks!

Hugh Pratt · « **Reply #40 on:** July 20, 2020, 04:01:32 am »

Photo fell off!

Boggin · « **Reply #41 on:** July 20, 2020, 04:05:39 am »

Yes it does, but it also momentarily shows it on screen.

It should run after the reboot when you enter y for it to run.

Go Start - type eventvwr and press enter when it comes up.

Ensure Event Viewer (Local) is highlighted in the left pane - if it isn't then just click on it.

When Event Viewer has read the data, expand Windows logs and click on Application/Action/Find

Type chkdsk into the Find box and press enter.

Cancel the Find box and read the log in the scrollable pane below

Boggin · « **Reply #42 on:** July 20, 2020, 04:09:33 am »

Just looked at your pic and it should have reported no further action.

Let me know what the log says, or you can copy & paste it into your post by clicking on Copy/Copy details as text in the lower right pane then right click in the reply box and select Paste.

Hugh Pratt · « **Reply #43 on:** July 20, 2020, 05:01:04 am »

It would not allow pasting as thought it was spam!

Attached as requested

Thanks

Hugh

Boggin · « **Reply #44 on:** July 20, 2020, 08:11:19 am »

Can you perform another sfc /scannow to see if it still reports it is unable to repair all corruption.

Hugh Pratt · « **Reply #45 on:** July 20, 2020, 08:55:38 am »

still got corrupt files. will try your CD tomorrow

Thanks

Hugh

Boggin · « **Reply #46 on:** July 20, 2020, 08:58:58 am »

Okay - it was worth a try as the chkdsk had repaired some of the file structure.

Hugh Pratt · « **Reply #47 on:** July 21, 2020, 10:00:57 am »

Tom

Thanks for the discs which safely arrived.

Sorry for delay and have tried both discs which both load from chosen CD drive.

After setting Language/keyboard etc choice of Install/Repair

After pressing Repair - comes an error message - see photo

Any ideas?

Hugh

Boggin · « **Reply #48 on:** July 21, 2020, 02:24:59 pm »

My Win 7 machine is x64 Home Premium and I tested both disks on it.

They both booted up fine and I successfully performed an offboot sfc /scannow with the first disk and a chkdsk c: /f with the second.

All I can suggest is that I reinstate the ei.cfg file so that the ISO is pure Pro and send you those to try.

The alternative is to perform a repair install which won't affect your personal stuff or installed programs but you need a valid product key.

The install disk you said you already have, did you upgrade the machine with that and did it come with a product key ?

If it did, you could try a repair install with the Pro disks I'll send you, but try the offboot sfc /scannow with either first.

A repair install is done from within Windows.

Go Start - click on Computer - insert the install disk and double click on its drive which will start the process.

For some reason, a repair install fails to complete on my Win 7 machine - not sure if it's because of the universal ISO.

If you are using a branded machine where Win 7 Pro came pre-installed, then you can change the product key to what is on the COA sticker - if you can still read it.

To do this, press the Windows key and r together then type Slui 3 into the Run box and press enter.

Accept the UAC and enter the key into the box provided.

I'll post the disks tomorrow morning so you should get them by Friday.

Hugh Pratt · « **Reply #49 on:** July 21, 2020, 11:34:24 pm »

Many thanks again!

The HP Presario Computer came with Windows 10 and a normal hard disk.

Before using I changed the Hard disk to a blank solid state device and clean installed Window 7 pro, (bought new licence).

If I query for the Key then the computer shows a Windows 10 and Windows 7 licence.

Hope this helps?

Hugh

PS - Added thought! The Tweaking used to back up the Registry without any issue - so having two licences cannot be the issue