Author Topic: Canon TS5000 series printer installed but not installed-Please help! (Read 26102 times)

Boggin · « **Reply #25 on:** June 10, 2019, 02:34:43 pm »

Good

ha33y · « **Reply #26 on:** June 10, 2019, 02:42:24 pm »

I just took ownership of the whole x64 bit driver folder and it disappeared off the face of the earth!
I haven't restarted as i fear i may not get back in.
Is that normal to happen?

ha33y · « **Reply #27 on:** June 10, 2019, 02:43:34 pm »

oh, i just clicked away from it and back in and its all there again... not sure what this ownership thing does

Boggin · « **Reply #28 on:** June 10, 2019, 02:47:52 pm »

I'm not sure what you mean but when you take ownership of anything it transfers ownership from the Trusted Installer to you as an administrator.

You wouldn't see any difference in whatever you have taken ownership of.

Are you going to reinstall now ?

ha33y · « **Reply #29 on:** June 10, 2019, 02:49:49 pm »

doing it as we speak
it takes a while because it always goes online and searches for Windows update....dont get that, all my previous printers install direct from disk.
I wonder if that is a factor?

Boggin · « **Reply #30 on:** June 10, 2019, 02:54:04 pm »

Not necessarily - it may be programmed to look for updated drivers and that may be the way in future you will get updates.

I've only ever had experience of installing an old Canon printer once and that was Plug n' Play without any manual installation needed.

ha33y · « **Reply #31 on:** June 10, 2019, 03:00:12 pm »

That's how it should be, I should be able to plug this in and it should install from Windows. Even the setup says so, and I have tried that too. It does install windows drivers and then gives me the same stupid error.
Anyhow lets see if taking control has made a difference......
it's just finished and.........

device driver was NOT successfully installed.......this is getting worse.
Why does it need null driver 1, null driver 2 and so many other drivers...its one for the printer and one for the scanner, thats it....
and yet it wants several for the printer and all the rest...here... im sending you a screenshot....

Boggin · « **Reply #32 on:** June 10, 2019, 03:02:08 pm »

Can you click on that blue link to see what it reports.

ha33y · « **Reply #33 on:** June 10, 2019, 03:13:46 pm »

nothing really, just opens a windows help file for making sure im connected to the internet etc...
i have tried several times, i cant get past this window now it wont install at all.

ha33y · « **Reply #34 on:** June 10, 2019, 03:15:34 pm »

must be a manual way to install the drivers on the disk without accessing the internet surely???

Boggin · « **Reply #35 on:** June 10, 2019, 03:16:58 pm »

Can you check Event Viewer to see if it reports anything different to the Event ID 808 or the details ?

Just seen your last post - disconnect from the Internet if you have all of the drivers you need, but check Event Viewer.

ha33y · « **Reply #36 on:** June 10, 2019, 03:20:15 pm »

here is the html
anything there you can see?

ha33y · « **Reply #37 on:** June 10, 2019, 03:28:39 pm »

whats this 'not package aware' business?

Boggin · « **Reply #38 on:** June 10, 2019, 03:34:56 pm »

I don't know but it's producing the same 0x800705b3 error - does it give the same Event ID 808 under the General tab ?

If it's having problems downloading the driver from Windows Update then perhaps running the System Update Readiness Tool (SURT) may resolve.

For Win 7 x64 this is about a 550MB download - https://www.microsoft.com/en-gb/download/details.aspx?id=20858

ha33y · « **Reply #39 on:** June 10, 2019, 03:41:21 pm »

dont know where the 'general' tab is?

i just downloaded the file you suggested and will instigate it tomorrow, i'm whacked now. going to bed, its midnight here.
thanks for your help Tom I really appreciate it buddy.
I do hope we resolve this fairly soon (before I blow my brains out)

Boggin · « **Reply #40 on:** June 10, 2019, 03:44:31 pm »

In Event Viewer the General tab is to the left of the Details tab you clicked on for your pic.

Yes, I'll be going to roost shortly myself as it's almost 11.45pm here in the UK - where are you ?

ha33y · « **Reply #41 on:** June 10, 2019, 03:47:30 pm »

nope dont see it, (see pic)...
Im in UK too in Chelmsford.
I thought you were somewhere in US or something.

Boggin · « **Reply #42 on:** June 10, 2019, 03:53:46 pm »

In the pic that you posted with the details, look at the top and you will see General and Details but from where you are now, just click on Error as you did before and let me know if it just reports the same Event ID 808.

I'm in Co Durham.

ha33y · « **Reply #43 on:** June 10, 2019, 04:01:30 pm »

looks like error is 215

Boggin · « **Reply #44 on:** June 10, 2019, 04:03:45 pm »

Can you click on it to see what it says in the pane below ?

ha33y · « **Reply #45 on:** June 10, 2019, 04:09:40 pm »

here ya go

Boggin · « **Reply #46 on:** June 10, 2019, 04:20:35 pm »

Run SURT tomorrow to see if that resolves.

I'm not sure if that resets the updates components but copying and pasting these cmds to an admin cmd prompt will where they will auto run except perhaps for the last one where you will need to press enter.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

I'd Googled Event ID 215 which seems to point to a Point and Print error which involves making changes to the registry regarding Package aware which I'm not sure about.

Anyway, I'm off to roost now.

ha33y · « **Reply #47 on:** June 11, 2019, 02:52:11 am »

Morning Tom,
tried the SURT update and no difference.

The first time i plugged in the printer after the update, i got a BSOD, after that it tries to update but always comes up with 'DEVICE DRIVER WAS NOT SUCCESSFULLY INSTALLED
in Devices, it says, no driver is installed.
im going out of my mind here....

Boggin · « **Reply #48 on:** June 11, 2019, 03:22:27 am »

You aren't the only one

Are you still getting the Event ID 215 or has it changed to something else ?

Can you download the applicable drivers direct from Canon to manually install them ?

ha33y · « **Reply #49 on:** June 11, 2019, 03:59:23 am »

yep....same 215

Just downloaded and installing the latest driver (again) from Canon and and I write it gives me the error FAILED!
My system has been shutting down a lot since all this along with BSOD
I attach a pic of the error, maybe that may shed some light?