hello -
for the 4th time in less than a month, my computer is down, this time perhaps for the count. microsoft solved the first instance, files and docs were preserved, i solved the 2nd and 3rd times with win 10 repair disc, then windows 10 repair drive, but now, after 4 hours on the phone with dell, it appears i may have to use the disc they are sending me to reinstall the os without being able to rescue my files and docs. the external hard drive i ordered for system image purposes will arrive, too late, tomorrow (ordered 12 hours before this latest problem).
the computer will not boot. bsod, error code is memory management, and this after i upgraded to windows 10 pro to exert control over when updates were installed (i set it for 45 days AFTER issue of an update, but...).
any advice would be appreciated. will the tweaking (pro) tool help to solve my problem at this point? and if so, how?
thanks -
deucecourt2003