windows upate

[simon65]

hi I'm running windows 10 and ive come across a code when I try to do a windows update this code comes up (0x80240439) if I download this app will it sort the problem out.
                             many thanks
                                simon

[Boggin]

Which build of Win 10 are you using ?

Go Start - type winver and press enter and let us know.

[simon65]

hi thanks for getting back to me my version is 1703 (build 15063.540)

[Julian]

it all depends on what is causing that error to be honest. what i would do is try to run the program and all the steps 98% of the repairs are registry related. so you can easily restore the registry and it will be as if the WrAio never ran.
Now with that said do you get this error when you run windows store and try to update apps?

[Boggin]

As you have the latest build then I assume you are getting this error when trying to download from the Store.

See if these cmds will anything for it.

Go Start or press the Windows key+x and select Command Prompt (Admin) - accept the UAC and enter -

dism /online /cleanup-image /startcomponentcleanup

dism /online /cleanup-image /restorehealth

sfc /scannow

shutdown /r /t 00

and see if the problem is resolved after the reboot.

The first two cmds should report as successful and the sfc /scannow should report no integrity violations.

Let us know if either of the cmds report otherwise.

You can also use Windows Update troubleshooter from Control Panel/All Control Panel Items - Troubleshooting/View all and select Windows Update.

[simon65]

hi thanks for your help in this matter tried that and came up with error code in that scan 0x800f0906 told me to go to this link  http://go.microsoft.com/fwlink/?LinkId=243077 which I really do not understand as I'm not tech minded ang suggestions will be gratfullyreceived
                                                thank you simon

[Boggin]

Was that error for the /restorehealth cmd ?

I think I'd see if a repair install would solve things.

This won't affect your personal stuff or installed programs.

If you don't have an install disk or USB then you can create either after reading the instructions at https://www.microsoft.com/en-gb/software-download/windows10

That will give you the current version of 1703 15063.0 and the subsequent updates will update that to 15063.540.

When done, with Windows booted up, open Windows Explorer - This PC - insert the media and double click on the drive when the media comes up.

If using a disk, that will start the process but if using an USB, that will open the files where you will need to click on setup Application or you can right click on it and select Run as administrator.

[simon65]

thank you for your help I will try this now   

[Boggin]

Okay - let us know how you get on.

When the repair has completed, go into System protection to check that it is still turned on and then create a manual restore point.

[simon65]

hi tried that and still getting code  (0x80240439) 

[Julian]

run the windows repair tool select option 16 repair windows updates no need to reboot then try running the command that boggin gave you again thank you for that error code hopefully this is a quick fix.