They don't know what goes on, they made an error. Staff was cut. Public is Beta Testers, with no communication.
A long battle.
You have to argue with Level 1 India. Only way they move forward is agreeing to transfer to Level 2. This involves being hung up on for 4 hours.
They were reasonable during 8.1 times. Completely downhill now.
The only number is 1-800-MICROSOFT, for those that want to try. Or post to Windows Insider.
Possible a power shell command could be the fix.