Author Topic: some updates could not be installed (Read 38327 times)

Gamezertruth · « **on:** September 27, 2012, 09:06:36 pm »

Since I've formate my computer a few weeks ago seems that my computer is suffering from many problems and I do not know what causes these problems so I'm trying to install some Windows updates from that period but keeps saying " some updates could not be installed "

the following updates ware not installed
http://support.emsisoft.com/topic/9077-some-win-problem/#entry56643

any help?

Willy2 · « **Reply #1 on:** September 29, 2012, 03:19:10 pm »

Download the program called "Windows Repair", available from Tweaking.com and run the program with the box "Repair Windows Update" ticked. It helped me to solve a similar problem.

This program can solve more problems in your Windows system. Try it.

Willy2 · « **Reply #2 on:** September 29, 2012, 06:09:27 pm »

Also try other options in Windows Repair (WR). My best guess is that you need to run - at least - "Reset/Repair policies" from WR v1.8.0 as well. And disconnect the computer from the internet while you're running WR.

Did you preserve update programs from previous updates ? If so, then they could be infected as well.

Shane · « **Reply #3 on:** September 30, 2012, 11:38:47 am »

How many updates was it not able to install? Can you post a screen shot of the error when you get it?

If the repair Windows update didnt fix it then the problem might be with something else, like the MSI and such since the installs need that as well.

Shane

Gamezertruth · « **Reply #4 on:** October 01, 2012, 07:30:04 am »

Quote from: Shane on September 30, 2012, 11:38:47 am

How many updates was it not able to install? Can you post a screen shot of the error when you get it?

If the repair Windows update didnt fix it then the problem might be with something else, like the MSI and such since the installs need that as well.

Shane

1 update & your progrem can’t fix it!

Shane · « **Reply #5 on:** October 01, 2012, 11:38:19 am »

Did it install the other updates just fine though?

Reason why I ask is if the other updates installed fine then it isnt Windows update that has the problem, but rather something that that one update is trying to change.

You can try installing it yourself
http://www.microsoft.com/en-us/download/details.aspx?id=29804

And this is what the update is for
http://support.microsoft.com/kb/2686509

Shane

Gamezertruth · « **Reply #6 on:** October 01, 2012, 06:06:38 pm »

I've experienced this manual update already but it seems that there is an error message ..

Willy2 · « **Reply #7 on:** October 02, 2012, 03:26:55 am »

Post the error log.

Gamezertruth · « **Reply #8 on:** October 02, 2012, 05:48:47 am »

Where can I find this log?

Tomas_Sweden · « **Reply #9 on:** October 02, 2012, 09:21:08 am »

To open Event Viewer, click Start, click Control Panel, click Performance and Maintenance, click Administrative Tools, and then click Event Viewer.

Tomas

Shane · « **Reply #10 on:** October 02, 2012, 11:54:04 am »

Yeah that error means that there is something that the update needs on the system but it isnt there. Just need to find out what

It may show in the event viewer.

Shane

tbdawg · « **Reply #11 on:** October 02, 2012, 03:43:22 pm »

It tells you right in the error message that the log file is here C:\Windows\KB2686509.log

Gamezertruth · « **Reply #12 on:** October 02, 2012, 06:03:19 pm »

thx guys

and here you go

Shane · « **Reply #13 on:** October 02, 2012, 06:53:50 pm »

Quote

It tells you right in the error message that the log file is here C:\Windows\KB2686509.log

Holy crap batman! I missed that one lol

Instead of posting the event viewer find this file and post it

C:\Windows\KB2686509.log

Shane

Gamezertruth · « **Reply #14 on:** October 03, 2012, 12:48:03 am »

hhh

here you go.

tbdawg · « **Reply #15 on:** October 03, 2012, 01:18:41 am »

Download this batch file to your Desktop and double click it (you may need to right click and run as admin) and post the KBLayouts.reg, KBLayout.reg files along with any faultykeyboard.log files that it copies to your Desktop.

Gamezertruth · « **Reply #16 on:** October 03, 2012, 01:56:07 am »

nope,

let's wait until the Shane back.

tbdawg · « **Reply #17 on:** October 03, 2012, 07:37:17 am »

The batch file is 100% safe. If you right click on it and select edit you'll see that it exports (Backs Up) 2 registry keys and copies any faultykeyboard.log files it finds in the %WinDir% (C:\Windows) to your desktop. These logs are needed to find the bad reg values in the exported reg keys. These values need to be deleted so that your Update will Install. The batch file doesn't delete or change anything on your PC at all just gives the info needed to fix it. If you would rather do this all on your own manually the info is here:

http://social.technet.microsoft.com/wiki/contents/articles/10876.kb2686509-failure-due-to-upgrade-from-windows-me-or-98-to-windows-xp.aspx

Shane · « **Reply #18 on:** October 03, 2012, 08:56:53 am »

I found this in your log

Quote

13.282: 2012/10/03 03:53:19.328 (local)
13.328: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)
13.438: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
13.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE
13.469: Hotfix started with following command line: -q -z -er /ParentInfo:6a20991e19826d40ab0623d9725c4007
13.516: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
17.000: Return Value From IsMachineSafe = 0
17.000: IsMachineSafe returned 441092
17.000: Fist Condition in Prereq.IsMachineSafe.Section Failed
17.000: Condition Check for Line 1 of PreRequisite returned FALSE
17.016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
17.016: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
17.032: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
17.032: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
17.032: Update.exe extended error code = 0xf0f4

And this is the part of why it is failing

13.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE
13.469: Hotfix started with following command line: -q -z -er /ParentInfo:6a20991e19826d40ab0623d9725c4007
13.516: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
17.000: Return Value From IsMachineSafe = 0
17.000: IsMachineSafe returned 441092
17.000: Fist Condition in Prereq.IsMachineSafe.Section Failed

So some google searches got me this
http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/kb2686509-repeatedly-fails-with-error-code/0deeacb6-115c-419d-ac37-03ff8927b79c?page=4
and
http://social.technet.microsoft.com/Forums/en-US/itproxpsp/thread/f840a03f-70e3-444d-a4e7-45e25f298aa6/

Did you try the file from tbdawg yet?

Shane

Gamezertruth · « **Reply #19 on:** October 03, 2012, 06:26:43 pm »

Quote from: Shane on October 03, 2012, 08:56:53 am

I found this in your log

Quote
13.282: 2012/10/03 03:53:19.328 (local)
13.328: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)
13.438: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
13.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE
13.469: Hotfix started with following command line: -q -z -er /ParentInfo:6a20991e19826d40ab0623d9725c4007
13.516: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
17.000: Return Value From IsMachineSafe = 0
17.000: IsMachineSafe returned 441092
17.000: Fist Condition in Prereq.IsMachineSafe.Section Failed
17.000: Condition Check for Line 1 of PreRequisite returned FALSE
17.016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
17.016: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
17.032: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
17.032: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
17.032: Update.exe extended error code = 0xf0f4

And this is the part of why it is failing

13.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE
13.469: Hotfix started with following command line: -q -z -er /ParentInfo:6a20991e19826d40ab0623d9725c4007
13.516: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
17.000: Return Value From IsMachineSafe = 0
17.000: IsMachineSafe returned 441092
17.000: Fist Condition in Prereq.IsMachineSafe.Section Failed

So some google searches got me this
http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/kb2686509-repeatedly-fails-with-error-code/0deeacb6-115c-419d-ac37-03ff8927b79c?page=4
and
http://social.technet.microsoft.com/Forums/en-US/itproxpsp/thread/f840a03f-70e3-444d-a4e7-45e25f298aa6/

Did you try the file from tbdawg yet?

Shane

no

and What should I do now?

tbdawg · « **Reply #20 on:** October 03, 2012, 07:08:08 pm »

So a bit more research into this shows that there are a couple of possible issues that may cause this. The 1st being the one I mentioned above and the second pertains to some security settings that may be interferring with the install. We'll address the 2nd one first since it looks like MS has a FIX IT solution (Method 1) for it at the bottom of the page here: http://support.microsoft.com/kb/2686509 or see Method 1 below.

EDIT: Method 1 is as follows:
1. Run Microsoft Fix it 50882. http://go.microsoft.com/?linkid=9812279

2. Install the security update.

3. Run Microsoft Fix it 50883. http://go.microsoft.com/?linkid=9812280

If that doesn't work then you'll need to do the following:

Run the batch file above and post the files so Shane or I can help you to fix the registry entries that need to be deleted. If you want you can also export the reg files manually and search for and find the needed log files manually (read the info in the link above). I just made the batch file to take some of the work out for you. Just trying to help. If you post them I'll create a reg file that will have the needed repairs in it and then you should be able to restart and then try to install the update again. Keep the exported reg files that are created on your desktop as a back up.

Gamezertruth · « **Reply #21 on:** October 03, 2012, 09:36:41 pm »

all that not working.

tbdawg · « **Reply #22 on:** October 03, 2012, 10:08:10 pm »

OK, Have you tried running the batch file above? If so can you post the reg and log files that were created on your desktop?

Gamezertruth · « **Reply #23 on:** October 03, 2012, 10:35:57 pm »

no, do i need to running batch file above??

tbdawg · « **Reply #24 on:** October 03, 2012, 10:38:13 pm »

Yes and then post all the files created on your desktop. There should be 2 .reg and 1 or more .log files.