[SOLVED] Systray customize link not working

[enduser]

I have a Windows 7 PC that will not allow you to customize the Systray icons. When you either right click on the task bar, select properties, then click on customize button on the new window, nothing happens when you do so. If you go to the Systray and click on the up arrow, then click on the blue link that says Customize... nothing happens also.

I have tried several fixes from the 7 forums but those are not working also. System restore does not work also. Can anyone offer any suggestions to get this function to work again?

Thanks.

[Boggin]

I've never come across this problem but have you tried stopping and then restarting explorer.exe using Task Manager ?

[enduser]

Yes I tried that also but no joy. I just noticed this same problem on a windows small business server 2011 that a friend of mine owns.

[Boggin]

When you say system restore doesn't work - do you mean that you have taken it back or that your restore points are failing ?

If you haven't already, download the Windows Repair program, use Option 5 to create a registry back up then run Option 2 Pre-Scan to see if the Environment Variables are okay.

[Willy2]

- Run Windows Repair and make sure you run repairs #4 (Register System files) & #19 only.
http://www.tweaking.com/

- And keep us posted.

[enduser]

@Boggin - Yes a system restore did not fix the problem even when restored to the oldest date shown on the list. I will try your suggestion as soon as I'm able.

@Willy2 - Thanks will give that a try.

[jraju]

Hi, If those are not fixing your problem, Try this link
http://www.ghacks.net/2012/05/11/fix-a-missing-system-tray-in-windows/

[Boggin]

Hi, If those are not fixing your problem, Try this link
http://www.ghacks.net/2012/05/11/fix-a-missing-system-tray-in-windows/

Changing the DWORD value to 0 would have the same effect rather than deleting it.

I may have a look at that later on another laptop as the system tray icons are very slow to populate on boot, so thanks for the link, JR.

[enduser]

Thanks for all the suggestions. I'm currently out on the road, when I get back home this weekend I will try out all suggestions and report back.
Thanks everyone.

[enduser]

OK finally had a little to time to test out some of the suggestions. Unfortunately none worked, but I did find out what is going on. The PC with this issue was connected to a domain for  short time. What I discovered is that that particular domain has a script that locks down some computer functions with a policy.

The person who is supporting that domain has no idea who wrote the script or how to undo what it does. The script seems to affect some computers differently from others based on who the user is. Features are locked down for certain individuals but not for others. What I have determined is that it is using a policy based on group membership. The PC, even though it is no longer connected to that domain it still has a stuck policy.

I decided to stop spending so much time on this and wiped the HD, reinstalled W7 from a saved image. Now all the W7 features work correctly.

Thanks to all who submitted their ideas. Much appreciated.

[Boggin]

A strange one that - but good to see that you've gotten to the bottom of it.

If you go to your opening post and click on Modify, you can add [SOLVED] to the thread title.