This is quite an old thread and as it should have been locked 30 days after the last post, I'm not sure how you were able to add to it - but you should have created your own thread in the section above this one.
However, as you are here, you can create Win 10 install media after reading the instructions at
https://www.microsoft.com/en-gb/software-download/windows10When you have done that, open Windows Explorer - insert the install media and double click on its drive.
This will effect what is known as a repair install which will reinstall Win 10 but won't affect personal stuff or installed programs.
The process will start if using a DVD but will open to its files if using an USB where you would then double click on setup Application.
This takes about 3½hrs on my Win 10 laptops.
Which version of the program had you used ?
What you experienced has been found to occur when not using the latest version because of the way Microsoft change the Permissions with subsequent updates, so Shane has to keep updating the program to keep pace with those changes in Win 10.