Author Topic: 12 win 8.1 update files not on machine (Read 16717 times)

Haroldgene · « **on:** August 09, 2015, 02:51:24 pm »

On May 4 2015 my 2015 dell Inspiron 15 3000 series was doing an update & I left the room & came back to see my grandchild pushing buttons & who knows what else? Since that time I have tried 5-6 times & 12 hours sat.(8/8/15)to repair this thing.
What I have found so far is that there are 12 missing update files and it (tweeking)says until I replace those files my lap top will not work properly. :-(
This is the 1st missing file
C:\windows\servicing\packages\package_1_forKB2971850~31bf3856ad364e35~amd64~6.3.1.2cat
the 2nd missing file is
XXall the same exceptXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.mum
If some one knows where to find & how to install these files I might have a usable laptop again
These are some of the problems
Google chrome email no new mail since May 4th 2015
When I open control panel I get the very top row of print and a blank page. When this happens the only way to get out is to reboot.
touch screen when swiping in from right icons show up but will not shut machine off.
please help
Thank You
Harold
I fix cars NOT PCs

Boggin · « **Reply #1 on:** August 09, 2015, 03:33:49 pm »

It's unfortunate that you didn't ask for help when this first started as using your restore points to before the updates could have resolved it.

However, either Julian or Shane may be able to upload those files for you when they get back, probably on Monday.

Haroldgene · « **Reply #2 on:** August 09, 2015, 03:43:00 pm »

Now I know & thank you. Next problem I have with any of these computers.....I get help first!

Shane · « **Reply #3 on:** August 10, 2015, 12:00:44 pm »

Have you ran the repairs in my windows repair tool yet? If not have the program reboot you into safe mode, then run the program in safe mode, have it do a registry backup first and then have it do all the repairs.

Once done reboot and go see how windows updates does

Shane

Haroldgene · « **Reply #4 on:** August 10, 2015, 12:38:04 pm »

Thank you for helping !
Yes I did run the windows repair. Also ran the Tweeking repair in safe mode. I followed all directions.

Shane · « **Reply #5 on:** August 10, 2015, 12:49:37 pm »

OK good, wanted to make sure you ran all the repairs

In the program go the pre-scan again and when it is done save the pre-scan to a txt file and post it for me.

Shane

Haroldgene · « **Reply #6 on:** August 10, 2015, 01:21:39 pm »

I am sending & reading from my Desktop,working on the Laptop. I am not the best but I can follow directions. Thanks

Scanning Windows Packages Files.
Started at (8/10/2015 3:57:22 PM)

These Files Are Missing: (Total: 12)
C:\WINDOWS\servicing\Packages\Package_1_for_KB2971850~31bf3856ad364e35~amd64~~6.3.1.2.cat
C:\WINDOWS\servicing\Packages\Package_1_for_KB2971850~31bf3856ad364e35~amd64~~6.3.1.2.mum
C:\WINDOWS\servicing\Packages\Package_2_for_KB2971850~31bf3856ad364e35~amd64~~6.3.1.2.cat
C:\WINDOWS\servicing\Packages\Package_2_for_KB2971850~31bf3856ad364e35~amd64~~6.3.1.2.mum
C:\WINDOWS\servicing\Packages\Package_3_for_KB2971850~31bf3856ad364e35~amd64~~6.3.1.2.cat
C:\WINDOWS\servicing\Packages\Package_3_for_KB2971850~31bf3856ad364e35~amd64~~6.3.1.2.mum
C:\WINDOWS\servicing\Packages\Package_for_KB2971850_RTM_GM~31bf3856ad364e35~amd64~~6.3.1.2.cat
C:\WINDOWS\servicing\Packages\Package_for_KB2971850_RTM_GM~31bf3856ad364e35~amd64~~6.3.1.2.mum
C:\WINDOWS\servicing\Packages\Package_for_KB2971850_RTM~31bf3856ad364e35~amd64~~6.3.1.2.cat
C:\WINDOWS\servicing\Packages\Package_for_KB2971850_RTM~31bf3856ad364e35~amd64~~6.3.1.2.mum
C:\WINDOWS\servicing\Packages\Package_for_KB2972280~31bf3856ad364e35~amd64~~6.3.1.1.cat
C:\WINDOWS\servicing\Packages\Package_for_KB2972280~31bf3856ad364e35~amd64~~6.3.1.1.mum

12 Combined Problems were found with the packages files, these files need to be replaced (These mainly only effect installing Windows Updates.)
The SFC (System File Checker) doesn't scan and replace some of these files, so you may need to replace them manually.

THESE FILES DO NOT KEEP THE REPAIRS FROM WORKING; YOU MAY STILL RUN THE REPAIRS IN THE PROGRAM.

If you need help in replacing these files, post on the Forums at Tweaking.com for help.

Files Checked & Verified: 8,057

Done (8/10/2015 4:00:08 PM)

Shane · « **Reply #7 on:** August 10, 2015, 01:24:44 pm »

First grab the zip file off this page and apply the reg file it in to add the take owner ship to the right click menu in explorer.
http://www.tweaking.com/articles/pages/add_quottake_ownershipquot_to_right_click_menu_in_vista_amp_7,1.html

Once that is done go to C:\Windows\servicing\ and right click on Packages and click on take ownership. You will now be able to copy the files into that folder.

I have attached the missing files, extract the files out of the attached zip file and put them in the C:\Windows\servicing\Packages\ folder.

Then run my pre-scan again, put a check on the box to have it add the cat files back to the database.

Shane

Haroldgene · « **Reply #8 on:** August 10, 2015, 07:35:36 pm »

Have done as you told me...Works much better! I am going Pro. Gmail still stuck on May 4 1015 ? The Email window has a small down arrow in the lower right corner...seems a lot of the squares and rectangles have that arrow? Thank You Harold

Haroldgene · « **Reply #9 on:** August 12, 2015, 01:21:00 pm »

Upgraded to pro & ran it 2 times. When I hit the windows key and the X key then click on the Control Panel I get the control panel page but nothing is in it and I can not X out of the page ? None of the controls on the page work.
When I swipe down the page collapses and can not be seen & if I click on other desktop icons they work. The only way I have found to get rid of the Control Panel page is to reboot.
When in your accounts the page stays blue with the timer circle just going round & round
when trying to open pictures I get no pictures & the timer just keeps scrolling across the top of the page.
After your help Mon. things are MUCH better!
Also May I use the same Key Code for both my Lap Top & Desk Top, ?

Shane · « **Reply #10 on:** August 17, 2015, 01:33:37 pm »

I just updated to v3.4.2 so make sure to grab it and try that version, I made a lot of changes that should make things even better.

Quote

Also May I use the same Key Code for both my Lap Top & Desk Top, ?

Sure can, it is a per user license, so as long as it is for you then you can use it all you like

Shane

Haroldgene · « **Reply #11 on:** August 18, 2015, 01:20:03 pm »

Ran with the newest version...no help & a new problem?
On both the Laptop & the PC, G-mail Chrome has stopped responding? I get no new E-mail`s, regular G-mail works. When clicking on a button(in any E-mail) nothing happens & if I right click it it says "COPY".
from 8/12/15-
When I hit the windows key and the X key then click on the Control Panel I get the control panel page but nothing is in it and I can not X out of the page ? None of the controls on the page work.
When I swipe down the page collapses and can not be seen & if I click on other desktop icons they work. If I go to the start page and click desktop control panel comes up again still not working. The only way I have found to get rid of the Control Panel page is to reboot.
When in your accounts the page stays blue with the timer circle just going round & round?
I had purchased a training program that hat 8 videos in it that I had downloaded to my desktop. I can get to the point where I click on the arrow pointing to the right and the video box goes white and does not work?

I won`t quit if you wont ! Thank you for your help!
Harold

Shane · « **Reply #12 on:** August 20, 2015, 12:58:57 am »

Thats odd, I didnt have any of that happen in all the tests I did.

Try running the repairs a 2nd time and in safe mode, sometimes something can mess with them during the first run. Also if running them a 2nd time doesnt fix it, then restore the registry from before the repairs and let me know if that fixes it. If it does then that means it is a permissions problem and something didnt go right.

Let me know the results

Shane

Haroldgene · « **Reply #13 on:** August 21, 2015, 10:50:27 am »

Malor E-mail PROBLEMS!!!!
on my Desktop (Dell 1014) I get emails, I can not compose emails???? On LapTop I DO NOT get new E-mails since 5/4/2015
Per your request I ran tweaking 2 times & in safe mode. No improvement. Did the same on LapTop (Dell 1014 inspiron 15 3000 series) No improvement. HHHEELP!!!
Google chrome E-mail when clicking on any button I get a pop up window with what looks like doss and the button in it says click & nothing happens. If I right click it it says COPY & COPY LINK copy link works.
On the google chrome email page in the upper right corner used to be my name, the word gmail, & something else? They are gone??
I can not use my E mail & I use it 3-4 hours every day HELP!!!!
If you should need to hook up to my computers ask & it will be done.
I`m old & live on SSD Please help.
other problems remain as well :-(

I know you are trying & I do thank you.
Harold

Shane · « **Reply #14 on:** August 26, 2015, 01:22:30 am »

That sint normal at all.

Open my windows repair and go to the Step 3 tab.

On that tab click on the 2nd button which says "Open Check Disk At Next Boot"
When that opens put the choice on /R and then click the add to next boot.

Then restart the computer and the chkdsk will start before windows does. This scan will take a while. Once it is done the system will reboot back into windows. Then I want you to post the results of the chkdsk.

Here is instructions on how to find the chkdsk log

http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

Shane