Author Topic: Help a novice - SOLVED (Read 19492 times)

Chrische · « **on:** June 18, 2015, 12:07:43 pm »

Hi

I've been having problems with Windows Update and I was pointed to you.
The resulting message was :
These Files Are Possibly Corrupt (Bad Digital Signature): (Total: 1)
C:\Windows\servicing\Packages\Package_39_for_KB3021952~31bf3856ad364e35~x86~~11.2.1.0.mum

Problems were found with the packages files, these files need to be replaced (These mainly only effect installing Windows Updates.)
The SFC (System File Checker) doesn't scan and replace some of these files, so you may need to replace them manually.
So what do I do now? And remember I'm a novice so detailed pointers might help!

Boggin · « **Reply #1 on:** June 18, 2015, 02:01:15 pm »

Shane will need a bit more info, such as which version of Windows you are using.

Chrische · « **Reply #2 on:** June 18, 2015, 03:04:44 pm »

sorry -it's Windows 7 with SP1. If you need more details please let me know. My system works but this constant reminder that Windows Update won't work is driving me mad.

Julian · « **Reply #3 on:** June 18, 2015, 03:33:28 pm »

32 bit or 64?

Chrische · « **Reply #4 on:** June 18, 2015, 03:35:18 pm »

32 bit

Julian · « **Reply #5 on:** June 18, 2015, 03:43:07 pm »

You have internet explorer 11 correct?

Chrische · « **Reply #6 on:** June 18, 2015, 03:49:43 pm »

I use Firefox not IE so not sure what version. I am working from an iPad at present so can't check!

Boggin · « **Reply #7 on:** June 18, 2015, 04:05:01 pm »

That KB you are having problems with is a security update for IE 11, so you probably have IE 11.

Julian · « **Reply #8 on:** June 18, 2015, 04:10:14 pm »

Quote

apply the reg file it in to add the take owner ship to the right click menu in explorer.

Once that is done go to C:\Windows\servicing\ and right click on Packages and click on take ownership. You will now be able to copy the files into that folder.

I have attached the missing files, extract the files out of the attached zip file and put them in the C:\Windows\servicing\Packages\ folder.

Then run my pre-scan again, put a check on the box to have it add the cat files back to the database

that's a quote from shane from another post i know how to extract.msu files and get the right .cat and .mum files like shane does i uploded your the zip just follow what the quote says

Chrische · « **Reply #9 on:** June 18, 2015, 04:14:37 pm »

Thanks I will do that tomorrow and let you know how I get on.

Julian · « **Reply #10 on:** June 18, 2015, 04:16:47 pm »

Quote from: Chrische on June 18, 2015, 04:14:37 pm

Thanks I will do that tomorrow and let you know how I get on.

no prob I'll be here let me know

Julian · « **Reply #11 on:** June 18, 2015, 04:18:56 pm »

Quote from: Boggin on June 18, 2015, 04:05:01 pm

That KB you are having problems with is a security update for IE 11, so you probably have IE 11.

it actually was a security update with 11 and 9 i assumed it was 11 and pulled that update look up the update in the microsoft catatlog with ie explorer you will see what i mean

Chrische · « **Reply #12 on:** June 19, 2015, 08:31:02 am »

Ok I now have some time to do this properly.
The version on IE is 11 but I guess that does not matter too much.
I've backed up the Registry and looked at the registry components of the zip file. But a question is where in the registry do I add them? as they seem to go in different folders when I open regedit. (see I said a novice)!

Julian · « **Reply #13 on:** June 19, 2015, 09:31:29 am »

okay that registry file I uploaded just right click and hit merge. (that registry tweak will give you the option for you to right click and take ownership of files and folders)

Once that is done go to
C:\Windows\servicing\ and right click on Packages and click on take ownership. You will now be able to copy the file into that folder
you should only have 1 file to add to C:\Windows\servicing\Packages\ folder Package_39_for_KB3021952~31bf3856ad364e35~x86~~11.2.1.0.mum

I have it uploaded to my previous post on your thread

Chrische · « **Reply #14 on:** June 20, 2015, 09:02:30 am »

Hi

Just to say thanks - I seem to have stopped getting the annoying message about Windows Update not working, which is where I started - so it must have worked.

Julian · « **Reply #15 on:** June 20, 2015, 02:19:08 pm »

Quote from: Chrische on June 20, 2015, 09:02:30 am

Hi

Just to say thanks - I seem to have stopped getting the annoying message about Windows Update not working, which is where I started - so it must have worked.

yay! congrats!

If your problem is solved go ahead and go to your opening post and hit modify then in the title put (solved) at the begining of your post subject

Shane · « **Reply #16 on:** June 25, 2015, 03:57:30 am »

Thanks Julian for helping him and fixing him while I was gone and moving my wife and kids to our new home

Shane

Julian · « **Reply #17 on:** June 25, 2015, 12:18:39 pm »

Quote from: Shane on June 25, 2015, 03:57:30 am

Thanks Julian for helping him and fixing him while I was gone and moving my wife and kids to our new home

Shane

i Tried lol I cant get some of the one's that have over 300 + I'm trying to write a program kinda like you did for pulling them and making a data base of them

Shane · « **Reply #18 on:** June 25, 2015, 02:07:02 pm »

Hit me up next week, I can show you what I did and the process and since you are helping in the forums, having someone else get the files when I am not around will be very helpful for both me and the users. So lets see what we can do about getting your own file repository built and using my tools (Which doesnt go to anyone else)

Shane

Julian · « **Reply #19 on:** June 25, 2015, 04:28:52 pm »

Quote from: Shane on June 25, 2015, 02:07:02 pm

Hit me up next week, I can show you what I did and the process and since you are helping in the forums, having someone else get the files when I am not around will be very helpful for both me and the users. So lets see what we can do about getting your own file repository built and using my tools (Which doesnt go to anyone else)

Shane

yes sir I WILL NOT GIVE TO ANYONE unless you instruct me to do so.