Author Topic: Windows 7 updating issues (Read 43092 times)

nate · « **on:** June 06, 2015, 08:33:51 am »

Alright,

There is an issue that I am currently having with my Toshiba laptop. I am running Windows 7 x64 bit service pack 1.
Back in November when I attempted to update iTunes to the most current version was when things started acting strangely on my computer and when I began to notice that there was an issue. I am currently a college student and have been very busy with working and attending school that I am only now finding the time necessary to sit down and really figure this problem out.

I have recently contacted Windows support and the only help they could give me after working with them for over two hours was that I could "possibly try rebooting my operating system, but it is not guaranteed to solve the issue" which would wipe my entire drive and who knows if it would even take care of the issue. I have only realized the magnitude of the issue that I am dealing with within the last month or two. What sketched me out the most was when the Windows tech assistant was remote controlling my computer and ran a scan and could not find a thing. The problem with what Windows suggested is that I prefer not to wipe my computer drive and wipe everything because I have nearly 300 gigs of music on my drive that I cannot be sure if I will be able to access again.

I had copied all of my music library onto an external WD hard drive before iTunes decided to take a hiatus on me. This sounds great and all but apparently I wrote my password down incorrectly to access my drive. (I have tried everything to get it correct.) I set my drive to automatically unlock when it connects to my Toshiba but I potentially will lose my music if I wipe my drive and this takes out my WD drivers set to remember my passwords. It would also be great to access my library on other computers. In regards to solving my WD issue, I have to restore my drive and re-copy everything back onto it but I cannot get onto iTunes to achieve this so I am currently stuck at an impasse. When I go to update Windows, this is the error that I always receive: http://i.imgur.com/sJicXcp.png

I have currently been working with someone from the BleepingComputer forum but she has never repaired windows through the method that is seeming to be required. (We have discovered that my .NET framework is somehow nonexistent.) I also must note that my OS has been pre-loaded on my computer and I DO NOT have the discs. The girl I was working with had me order recovery discs through Toshiba but then went on to say that they are not useful in what I am dealing with.

Hopefully I have explained all of this adequately. Can someone please help me?

Nate

Julian · « **Reply #1 on:** June 06, 2015, 12:19:54 pm »

Hey thank you for the descriptive post. Have you tried running the windows repair all in one tool? http://www.tweaking.com/content/page/windows_repair_all_in_one.html
if not download the program and run it in safe mode with networking.

Julian · « **Reply #2 on:** June 06, 2015, 12:24:12 pm »

oh and If you have any issues in step 2 pre-scan copy and paste the errors to this thread. Let me know how this goes for you

oh and as for the .net framework which version are you trying to fix?

nate · « **Reply #3 on:** June 07, 2015, 07:58:42 am »

I am currently making progress through the windows repair tool.
I needed .NET version 3.5 (which I believe is recommended as stock) but we could not get any versions to download.

nate · « **Reply #4 on:** June 07, 2015, 09:06:22 am »

Tweaking.com - Windows Repair v3.2.1
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Home Premium
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: NATE-PC
Windows Drive: C:\
Windows Path: C:\windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Nate
Current Profile SID: S-1-5-21-3570733744-542898301-3116952141-1001
Current Profile Classes: S-1-5-21-3570733744-542898301-3116952141-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\windows\ServiceProfiles
Local Settings AppData: C:\Users\Nate\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 19:45:37

Process Count: 73
Commit Total: 2.07 GB
Commit Limit: 7.90 GB
Commit Peak: 2.74 GB
Handle Count: 20069
Kernel Total: 377.36 MB
Kernel Paged: 277.46 MB
Kernel Non Paged: 99.89 MB
System Cache: 2.07 GB
Thread Count: 797
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.95 GB
Memory Used: 2.00 GB(50.766%)
Memory Avail.: 1.94 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.95 GB
Memory Used: 1.60 GB(40.6023%)
Memory Avail.: 2.35 GB
--------------------------------------------------------------------------------

Starting Repairs...
Started at (6/7/2015 11:20:36 AM)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 147

01 - Reset Registry Permissions 01/03
HKEY_CURRENT_USER & Sub Keys
Start (6/7/2015 11:20:38 AM)

Running Repair Under Current User Account
Done (6/7/2015 11:20:50 AM)

01 - Reset Registry Permissions 02/03
HKEY_LOCAL_MACHINE & Sub Keys
Start (6/7/2015 11:20:50 AM)

Decompressing & Updating Windows Permission File services.txt
Done, 0.25 seconds.

Running Repair Under System Account
Done (6/7/2015 11:25:17 AM)

01 - Reset Registry Permissions 03/03
HKEY_CLASSES_ROOT & Sub Keys
Start (6/7/2015 11:25:17 AM)

Running Repair Under System Account
Done (6/7/2015 11:26:30 AM)

03 - Reset Service Permissions
Start (6/7/2015 11:26:31 AM)

Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:26:38 AM)

04 - Register System Files
Start (6/7/2015 11:26:38 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:28:04 AM)

05 - Repair WMI
Start (6/7/2015 11:28:04 AM)

Starting Security Center So We Can Export The Security Info.

Exporting Antivirus Info...
No Antivirus Products Reported.

Exporting AntiSpyware Info...
Windows Defender Exported.

Exporting 3rd Party Firewall Info...
No Firewall Products Reported.

Running Repair Under Current User Account
Done (6/7/2015 11:36:01 AM)

06 - Repair Windows Firewall
Start (6/7/2015 11:36:01 AM)
Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done, 0.14 seconds.

Running Repair Under System Account
Done (6/7/2015 11:36:32 AM)

07 - Repair Internet Explorer
Start (6/7/2015 11:36:32 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:36:58 AM)

08 - Repair MDAC/MS Jet
Start (6/7/2015 11:36:58 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:37:06 AM)

09 - Repair Hosts File
Start (6/7/2015 11:37:06 AM)
Running Repair Under System Account
Done (6/7/2015 11:37:07 AM)

10 - Remove Policies Set By Infections
Start (6/7/2015 11:37:07 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:37:09 AM)

12 - Repair Icons
Start (6/7/2015 11:37:09 AM)
Running Repair Under Current User Account
Done (6/7/2015 11:37:10 AM)

13 - Repair Network
Start (6/7/2015 11:37:11 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:37:31 AM)

15 - Repair Proxy Settings
Start (6/7/2015 11:37:31 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:37:34 AM)

17 - Repair Windows Updates
Start (6/7/2015 11:37:34 AM)
Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done, 0.14 seconds.

Running Repair Under System Account
Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
Done (6/7/2015 11:38:00 AM)

18 - Repair CD/DVD Missing/Not Working
Start (6/7/2015 11:38:00 AM)
iTunes not found, not applying UpperFilters iTunes Reg Key
Done (6/7/2015 11:38:00 AM)

19 - Repair Volume Shadow Copy Service
Start (6/7/2015 11:38:00 AM)
Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done, 0.14 seconds.

Running Repair Under System Account
Done (6/7/2015 11:38:21 AM)

21 - Repair MSI (Windows Installer)
Start (6/7/2015 11:38:21 AM)
Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done, 0.16 seconds.

Running Repair Under System Account
Done (6/7/2015 11:38:31 AM)

23.01 - Repair bat Association
Start (6/7/2015 11:38:31 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:33 AM)

23.02 - Repair cmd Association
Start (6/7/2015 11:38:33 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:36 AM)

23.03 - Repair com Association
Start (6/7/2015 11:38:36 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:38 AM)

23.04 - Repair Directory Association
Start (6/7/2015 11:38:38 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:40 AM)

23.05 - Repair Drive Association
Start (6/7/2015 11:38:40 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:42 AM)

23.06 - Repair exe Association
Start (6/7/2015 11:38:42 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:44 AM)

23.07 - Repair Folder Association
Start (6/7/2015 11:38:45 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:47 AM)

23.08 - Repair inf Association
Start (6/7/2015 11:38:47 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:49 AM)

23.09 - Repair lnk (Shortcuts) Association
Start (6/7/2015 11:38:49 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:51 AM)

23.10 - Repair msc Association
Start (6/7/2015 11:38:51 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:53 AM)

23.11 - Repair reg Association
Start (6/7/2015 11:38:53 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:56 AM)

23.12 - Repair scr Association
Start (6/7/2015 11:38:56 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:58 AM)

24 - Repair Windows Safe Mode
Start (6/7/2015 11:38:58 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:39:00 AM)

25 - Repair Print Spooler
Start (6/7/2015 11:39:00 AM)
Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done, 0.15 seconds.

Running Repair Under System Account
Done (6/7/2015 11:39:13 AM)

26 - Restore Important Windows Services
Start (6/7/2015 11:39:13 AM)
Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done, 0.15 seconds.

Running Repair Under System Account
Done (6/7/2015 11:39:21 AM)

27 - Set Windows Services To Default Startup
Start (6/7/2015 11:39:21 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:39:27 AM)

Skipping Repair.
Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
Current version: 6.1

Skipping Repair.
Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
Current version: 6.1

Skipping Repair.
Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
Current version: 6.1

31 - Repair Windows 'New' Submenu
Start (6/7/2015 11:39:27 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:39:30 AM)

33 - Repair Performance Counters
Start (6/7/2015 11:39:30 AM)
Running Repair Under Current User Account
Done (6/7/2015 11:39:35 AM)

Cleaning up empty logs...

All Selected Repairs Done.
Done at (6/7/2015 11:39:36 AM)
Total Repair Time: 00:19:01

Julian · « **Reply #5 on:** June 07, 2015, 05:05:13 pm »

Alright awesome I'm glad you are making progress with the repair tool. Did you get windows update working properly?
If your are still having issues with windows update or have any other errors post a snapshot I'll try to help you out.

Here is the link for your .net download

http://www.microsoft.com/en-us/download/details.aspx?id=21

I recommend to download and install this after we get your windows update working smoothly again. If your are still having issues with windows update or have any other errors post a snapshot I'll try to help you out.

nate · « **Reply #6 on:** June 08, 2015, 07:23:38 am »

When I go to update windows, it is just stuck in this loop and does nothing past this:
http://i.imgur.com/ICBhzTc.png

Boggin · « **Reply #7 on:** June 08, 2015, 07:43:13 am »

Did you get an error code when .NET Framework v3.5 failed to install ?

You normally get the Never checked for updates when the SoftwareDistribution Folder has been renamed to .old as it removes the update history.

See if this utility to re-register Windows Update files will help. http://www.thewindowsclub.com/repair-fix-windows-updates-with-fix-wu-utility

nate · « **Reply #8 on:** June 08, 2015, 08:09:09 am »

I spoke too soon before I posted that. Apparently there were 77 updates to windows...

And should I try to download the .NET in conjunction with the windows updates or wait until (hopefully) after they update?

nate · « **Reply #9 on:** June 08, 2015, 09:05:38 am »

Almost!
http://i.imgur.com/qIu1wrr.png

Julian · « **Reply #10 on:** June 08, 2015, 11:41:01 am »

what update is that? with the 0x8007090?
C:\windows\logs\cbs delete the cbs.log file
open command prompt run:
sfc /scannow
if it finds corruption that it can't fix
I need you to go to C:\windows\logs\CBS copy the cbs.log and paste to your desktop then upload it so I can view it and see what we need to do next

Shane · « **Reply #11 on:** June 08, 2015, 07:58:25 pm »

Quote

When I go to update windows, it is just stuck in this loop and does nothing past this:
http://i.imgur.com/ICBhzTc.png

Yes that will take a while as the windows updates is rebuilding itself from scratch, so the first scan after the repair is long lol

Great to see the updates got installed, I do see an error sometimes after installing a lot, I wouldnt worry about it yet, just reboot and then check for updates again. Sometimes there is an update that makes one of the others not needed or have to wait till the next reboot.

Shane

nate · « **Reply #12 on:** June 09, 2015, 07:24:43 am »

New error:
http://i.imgur.com/QeTN39S.png

Boggin · « **Reply #13 on:** June 09, 2015, 08:43:41 am »

Not so long back following a factory reset I got a 643 and a 66a error and after running the .NET Framework Repair Tool, started the update install again and while they were installing, I ran MS's auto Fix its for both error codes and the updates were successful.

http://www.microsoft.com/en-gb/download/details.aspx?id=30135

https://support.microsoft.com/en-us/kb/976982

You can run the one for the 66a error code as well if you like as a belt & braces. https://support.microsoft.com/en-us/kb/2507641

Shane · « **Reply #14 on:** June 09, 2015, 10:15:29 am »

The update that failed, is it an update for .net framework?

If so try the .net repair tool from MS, I myself have never had it work, but for some it has, depends on what is broken. Otherwise the best way to fix .net is to completely remove it and install it fresh, which there is a tool for that we can use as well.

Shane

nate · « **Reply #15 on:** June 09, 2015, 09:25:53 pm »

Also, just so we are all on the same page and I am not missing explaining anything, here is the previous thread I had been working with someone on for this same issue:
http://www.bleepingcomputer.com/forums/t/576702/windows-7itunes-updating-issue-along-with-hidden-virus-problem/

But yes Shane, it is a .NET update: http://i.imgur.com/BTxj1IX.png?1
I believe that what you have suggested, Alex and I had tried on the bleepingcomputer thread. Should be on page 3 of the thread if you wanted to reference.

Boggin, I believe that I have tried all of the methods on that same thread and none of them have worked.

Julian · « **Reply #16 on:** June 09, 2015, 11:02:09 pm »

Alright lets try uninstalling .net framework all versions from control panel>uninstall programs. Then reboot the computer
link to my google drive
https://drive.google.com/folderview?id=0BzL6vscbQmRKfk5oYjhQUXE3b2owa2RuVTBJb2dLeXZIQVItQ005Vi02ekFRSWFZWm9FNGs&usp=sharing

I added an easy .net 4.5.2 install to my google drive. download it and and unzip run the Automated-Install-Script as admin. reboot and let me know what happens

its 86 mb so it may take awhile to download its all the updates with it

Shane · « **Reply #17 on:** June 10, 2015, 10:03:28 am »

Sorry, in a hurry so didnt read the other thread yet.

Did you ever run this cleanup tool yet?
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

I havent tried this verifcation tool yet so not sure how well it works but might be worth running just to see what it says
http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

Shane

nate · « **Reply #18 on:** June 10, 2015, 10:38:26 am »

Sundavor, I ran your zip download and got it to work: http://i.imgur.com/DKAjO7A.jpg?1

BUT there is still that pesky update that is giving me issues: http://i.imgur.com/cWV5xMp.png

Shane, I will try out both of those and post the results.

nate · « **Reply #19 on:** June 10, 2015, 10:48:35 am »

Here is the same log from this tool that I used just over a week ago.

[05/28/15,10:59:57] Beginning of new cleanup utility session
[05/28/15,10:59:57] Build created on June 24, 2014
[05/28/15,10:59:57] Detected operating system: Windows 7 (x64)
[05/28/15,10:59:57] Install state for .NET Framework 1.0: not installed.
[05/28/15,10:59:57] Install state for .NET Framework 1.1: not installed.
[05/28/15,10:59:57] Install state for .NET Framework 2.0: installed with service pack 2.
[05/28/15,10:59:57] Install state for .NET Framework 3.0: installed with service pack 2.
[05/28/15,10:59:57] Install state for .NET Framework 3.5: installed with service pack 1.
[05/28/15,10:59:57] Install state for .NET Framework 4 Client: installed with no service packs.
[05/28/15,10:59:57] Install state for .NET Framework 4 Full: installed with no service packs.
[05/28/15,10:59:57] Install state for .NET Framework 4.5: installed with no service packs.
[05/28/15,10:59:57] Install state for .NET Framework 4.5.1: installed with no service packs.
[05/28/15,10:59:57] Install state for .NET Framework 4.5.2: not installed.

Notice how .net version 4.5.2 has now been successfully installed when I tried it this time around.

[06/10/15,13:42:52] Beginning of new cleanup utility session
[06/10/15,13:42:52] Build created on June 24, 2014
[06/10/15,13:42:52] Detected operating system: Windows 7 (x64)
[06/10/15,13:42:52] Install state for .NET Framework 1.0: not installed.
[06/10/15,13:42:52] Install state for .NET Framework 1.1: not installed.
[06/10/15,13:42:52] Install state for .NET Framework 2.0: installed with service pack 2.
[06/10/15,13:42:52] Install state for .NET Framework 3.0: installed with service pack 2.
[06/10/15,13:42:52] Install state for .NET Framework 3.5: installed with service pack 1.
[06/10/15,13:42:52] Install state for .NET Framework 4 Client: installed with no service packs.
[06/10/15,13:42:52] Install state for .NET Framework 4 Full: installed with no service packs.
[06/10/15,13:42:52] Install state for .NET Framework 4.5: installed with no service packs.
[06/10/15,13:42:52] Install state for .NET Framework 4.5.1: installed with no service packs.
[06/10/15,13:42:52] Install state for .NET Framework 4.5.2: installed with no service packs.

Julian · « **Reply #20 on:** June 10, 2015, 12:57:54 pm »

which update is giving you the 0x80070490?

nate · « **Reply #21 on:** June 10, 2015, 09:21:14 pm »

It is this update: http://i.imgur.com/Q4BnGCt.png?1

I am so happy. I finally successfully downloaded iTunes and it opens! Now if we could just make sure everything is working properly (including that last important update), I should be good to go!!

Julian · « **Reply #22 on:** June 10, 2015, 10:49:04 pm »

download this tool and run:

http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-Tool

after running system update readiness tool go to
C:\windows\Logs\CBS\CheckSUR.log upload that log.

(Outcome 1)If I see everything is good in that log you can try to re-run windows update. And see if everything updates good.

(Outcome 2)If I see anything in that log that tells me system update readinenss tool failed to fix the corruption of CBS Manifest.

I'll upload the proper .msu to my sky drive for you to download
Then you will need to Create a directory at C:\Windows\CheckSur\packages
Copy the downloaded msu file there
Re-run System Update Readiness Tool
we almost have you fixed and ready to go! lol

(side note)
Interesting that update file size is 194kb http://i.imgur.com/Q4BnGCt.png?1
when in the windows update catalog it's 361kb... what do you think Shane?
Did they do a patch on that update?

nate · « **Reply #23 on:** June 11, 2015, 09:32:40 am »

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-11 10:53

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1945
No errors detected

still can't get that last item to download though.

Shane · « **Reply #24 on:** June 11, 2015, 11:05:58 am »

Odd, this update is from 2012
https://www.microsoft.com/en-us/download/details.aspx?id=30547

You would of had that installed a long time ago, unless Windows updates thinks it isnt installed for some reason but when it goes to install it sees it is and just errors out. This might just be a hicupp and you can just hide this update. The fact that it shows up 3 years after its release makes me think that. You would of had this installed a long time ago.

Shane