Malware Found, services set to disabled

[05potlaw]

Hi,

I'm new to this but I think my parents computer running XP SP3 has got/had some kind of virus.
I ran Malwarebytes and found 262 problems which have now been quarantined. It now starts up fully in safe mode and normally, however most of the services are set to disabled. I didn't want to go through manually turning them on again and when looking at how to fix it I came across the Tweaking.com windows repair tool. The PC doesn't have access to the Internet due to the services not running and I haven't tried turning anything back on. After running the pre Repairs Scan I've found problems, how can I upload the log without access to the Internet? (Posting from an iPhone). If you need any more info let me know. Thanks in anticipation.

[Shane]

For now you can skip the pre repair scans and just have the program run all the repairs, you should also consider using combofix.exe and adwcleaner on the system as well before the repairs. ADW cleaner will need the internet to download the updates, I dont think combofix needs internet access.

Shane

[Boggin]

After ensuring the computer is malware free, you can also try this ESET tool which restores commonly infected disabled services. http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe but these are the services required for Internet connectivity set to either Auto or Manual.

For any that can't be started, right click on them, select Properties and check their Dependencies.

Some of the Dependencies can be found in Device Manager/View/Show hidden devices/Non-Plug and Play Drivers.

You should also check that Windows Firewall is also started.

COM+ Event System
Computer Browser
DHCP Client
DNS Client
Network Connections
Network Location Awareness
Remote Procedure Call (RPC)
Server
TCP/IP Netbios helper
Wired Autoconfig is set to manual.
Wireless Zero Configuration (XP wireless configurations only)
Workstation

[Rick]

After ensuring the computer is malware free, you can also try this ESET tool which restores commonly infected disabled services. http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe but these are the services required for Internet connectivity set to either Auto or Manual.

For any that can't be started, right click on them, select Properties and check their Dependencies.

Some of the Dependencies can be found in Device Manager/View/Show hidden devices/Non-Plug and Play Drivers.

You should also check that Windows Firewall is also started.

COM+ Event System
Computer Browser
DHCP Client
DNS Client
Network Connections
Network Location Awareness
Remote Procedure Call (RPC)
Server
TCP/IP Netbios helper
Wired Autoconfig is set to manual.
Wireless Zero Configuration (XP wireless configurations only)
Workstation

Eset has given me trouble with Outlook Mail, I don't use it any longer till they fix the uninstall method... and uninstall it from outlook mail add ins

[Boggin]

That isn't the ESET Scanner - it's a tool to reinstate services normally disabled by an infection and there's nothing to uninstall.