KB2884256 update fails.
SYSTEM INFO
OS Version: Microsoft® Windows Vista™ Ultimate, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz, x64 Family 6 Model 23 Stepping 7 Processor Count: 4
RAM: 3067 Mb
Graphics Card: NVIDIA GeForce 8600 GT, 512 Mb
Hard Drives: C: Total - 476937 MB, Free - 310685 MB; K: Total - 476936 MB, Free - 330533 MB;
Motherboard: Intel Corporation, DG31PR
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
PROBLEM
WINDOWS UPDATE FAILURE
The following update has failed to install since it came out last year.
All other updates properly install.
KB2884256(security update for USB drivers: October 8, 2013 )
Error code 80070002
The update appears to download OK, but I get the following message when the
computer is rebooted: "Failure configuring Windows updates. Reverting changes".
FIXIT ATTEMPS
ERROR CHECKING (SCANDISC)
Ran Error Checking (Scandisc) to fix KB2884256 update failure problem,
X Automatically fix file system errors
X Scan for and attempt recovery of bad sectors
No bad sectors found. Logical problems fixed.
This did not help.
Update still fails,
.
MicrosoftFixit.wuFISC.1933248052692592.1.1.Run.exe
MicrosoftFixit.wu.LB.9328810687104191.3.1.Run.exe
MicrosoftFixit.wu.RNP.148323629132156062.4.3.Run.exe
MicrosoftFixit50202.msi
MicrosoftFixit50624.msi
System Update Readiness tool. Windows6.0-KB947821-v34-x86.msu
Hotfix for Windows (KB947821)
None of these helped.
- sfc /SCANNOW – no problems
Tweaking.com Windows Repair v2.10.2
Update still fails
VIRUS, MALWARE checks etc.
McAffe Anitvirus including rootkit check
Malwarebytes
AVG Antivius from Linux Bootable CD including rootkit check
Malwarebytes Anti-Rootkit BETA 1.07.0.1008
RougeKiller
No problems found from any of these.
MANUAL FIX ATTEMPTS
Manually tried to download update. This did not help.
Manually tried to fix problem.
Stopped the Windows Update service, Deleted the temporary update files,
Restarted the Windows Update service. This did not work.
WINDOWS LOG INFO
WINDOWS UPDATE KB2884256 FAILURE
Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 10/4/2014 3:29:31 AM
Event ID: 20
Task Category: Windows Update Agent
Level: Error
Keywords: Failure,Installation
User: SYSTEM
Computer: Owner-PC
Description:
Installation Failure: Windows failed to install the following update with error 0x80070002: Security Update for Windows Vista (KB2884256).
Event Xml:
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
<EventID>20</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>13</Opcode>
<Keywords>0x8000000000000028</Keywords>
<TimeCreated SystemTime="2014-10-04T08:29:31.486Z" />
<EventRecordID>357568</EventRecordID>
<Correlation />
<Execution ProcessID="1324" ThreadID="3628" />
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="errorCode">0x80070002</Data>
<Data Name="updateTitle">Security Update for Windows Vista (KB2884256)</Data>
<Data Name="updateGuid">{3CCC50A0-55A5-400B-9D88-0724EB4B6438}</Data>
<Data Name="updateRevisionNumber">201</Data>
</EventData>
</Event>
DEXCOM STUDIO CGM DRIVER INSTALLATION FAILURE
The driver from the Dexcom Studio program (
http://dexcom.com/dexcom-studio)
fails to load.This program uses a "Virtual USB Com Driver".It gives the same
error code as the Windows update failure.
DEXCOM STUDIO:WINDOWS ERROR REPORTING (WER)
These are the log files generated from the failed attempt to install the
Dexcom drivers for the G4. The attempted driver installation was done from
inside the Studio program, using the tools menu. The operating system is
Windows Vista.
These files were located at:
C;\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1c635820.
---------------------------------------------------------------------------------------------
The files "ProbReport.txt","LOG5785.tmp", and "Report.wer" contains the failure information.
---------------------------------------------------------------------------------------------
THE FOLLOWING PROBLEMS MAY BE SIGNIFICANT:
1, Win32 error: 80070002. Failed to copy driver package from source into
temporary client location. Error = 80070002,
SrcInf = c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf,
DestPath = C:\Users\Owner\{43b6b6e7-ba5c-42cb-b99d- 64f29680fdd9}
2.FriendlyEventName=Could not install driver software
ConsentKey=PnPDriverImportError
3,The driver package has a reference to a missing file. File Name = usbser.sys,
Error = 80070002 The manufacturer of the device told me where this file is
supposed to be located and the file was there.
---------------------------------------------------------------------------------------------------------------------------
DEXCOMVCPDRIVER.INF
----------------------
[Version]
Signature="$Windows NT$"
Class=Ports
ClassGuid={4D36E978-E325-11CE-BFC1-08002BE10318}
Provider=%ProviderName%
CatalogFile=DexComVCPDriver.cat
DriverVer=05/24/2010,1.0.0.2
[MANUFACTURER]
%ProviderName%=DeviceList, NTx86, NTamd64
[DeviceList.NTx86]
%AtmelEVK1105CDC%=DriverInstall,USB\VID_22a3&PID_0047
[DeviceList.NTamd64]
%AtmelEVK1105CDC%=DriverInstall,USB\VID_22a3&PID_0047
[DriverInstall]
include=mdmcpq.inf
CopyFiles=FakeModemCopyFileSection
AddReg=LowerFilterAddReg,SerialPropPageAddReg
[DriverInstall.Services]
include = mdmcpq.inf
AddService = usbser, 0x00000002, LowerFilter_Service_Inst
; This adds the serial port property tab to the device properties dialog
[SerialPropPageAddReg]
HKR,,EnumPropPages32,,"MsPorts.dll,SerialPortPropPageProvider"
[Strings]
ProviderName = "DexCom, Inc."
AtmelEVK1105CDC = "DexCom USB/COM Port Driver"
----------------------------------------------------------------------------------------------------------------------------
PROBREPORT.TXT
--------------
Product
Driver software installation
Problem
Could not install driver software
Date
6/13/2014 9:01 PM
Status
Not Reported
Description
Windows could not copy all of the files needed to install this device driver software. This sometimes happens when the driver software was not designed for this version of Windows.
Problem signature
Problem Event Name: PnPDriverImportError
Architecture: x86
Win32 error: 80070002
Inf name: dexcomvcpdriver.inf
Driver Package hash: 34c19a05c447fc9bdd48174f6232dc357fbb62d1
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Files that help describe the problem
DMI5775.tmp.log.xml
LOG5785.tmp
dexcomvcpdriver.inf
----------------------------------------------------------------------------------------------------------------------------
DMI5775.TMP.LOG.XML
-------------------
<?xml version="1.0" encoding="UTF-16" standalone="no"?>
<werData>
<driverPackageFiles><file name="DexComVCPDriver.cat" size="7519" date="05-24-2010" time="21:11"/>
<file name="DexComVCPDriver.inf" size="892" date="05-24-2010" time="20:59"/>
<file name="dpinst.exe" size="921688" date="05-25-2010" time="17:51"/>
</driverPackageFiles>
</werData>
----------------------------------------------------------------------------------------------------------------------------
LOG5785.TMP
-----------
>>> [Staging Package To Driver Store - phase 1 - dexcomvcpdriver.inf]
>>> Section start 2014/06/13 21:01:16.093
sto: Inf Path = c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf
sto: Flags = 0
sto: Processor Architecture = 0
inf: Opened INF: 'c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf' ([strings] <src = normal>)
inf: Opened INF: 'c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf' ([strings] <src = normal>)
inf: Opened INF: 'c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf' ([strings] <src = normal>)
inf: Opened INF: 'c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf' ([strings] <src = normal>)
inf: Opened INF: 'c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf' ([strings] <src = normal>)
sto: Copying driver package. Inf = c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf, Destination = C:\Users\Owner\{43b6b6e7-ba5c-42cb-b99d-64f29680fdd9}
inf: Opened INF: 'c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf' ([strings] <src = normal>)
inf: Opened INF: 'c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf' ([strings] <src = normal>)
flq: {FILE_QUEUE_COPY}
flq: CopyStyle - 0x00000000
flq: SourceRootPath - 'c:\users\owner\appdata\local\temp\ixp000.tmp'
flq: SourceFilename - 'dexcomvcpdriver.inf'
flq: TargetDirectory- 'C:\Users\Owner\{43b6b6e7-ba5c-42cb-b99d-64f29680fdd9}'
flq: {FILE_QUEUE_COPY exit(0x00000000)}
flq: {FILE_QUEUE_COPY}
flq: CopyStyle - 0x00000000
flq: SourceRootPath - 'c:\users\owner\appdata\local\temp\ixp000.tmp'
flq: SourceFilename - 'DexComVCPDriver.cat'
flq: TargetDirectory- 'C:\Users\Owner\{43b6b6e7-ba5c-42cb-b99d-64f29680fdd9}'
flq: {FILE_QUEUE_COPY exit(0x00000000)}
inf: Opened INF: 'c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf' ([strings] <src = normal>)
inf: Opened PNF: 'C:\Windows\INF\mdmcpq.inf' ([strings] <src=drvstore>)
!!! sto: The driver package has a reference to a missing file. File Name = usbser.sys, Error = 80070002
!!! sto: GetCopyFilesListFromInf() failed. Error = 80070002, Inf = c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf
!!! sto: Failed to copy the Driver Package to C:\Users\Owner\{43b6b6e7-ba5c-42cb-b99d-64f29680fdd9}. Error = 80070002
!!! sto: Failed to copy driver package from source into temporary client location. Error = 80070002, SrcInf = c:\users\owner\appdata\local\temp\ixp000.tmp\dexcomvcpdriver.inf, DestPath = C:\Users\Owner\{43b6b6e7-ba5c-42cb-b99d-64f29680fdd9}
----------------------------------------------------------------------------------------------------------------------------
REPORT,WER
Version=1
EventType=PnPDriverImportError
EventTime=130471848762790000
Consent=1
Response.type=4
Sig[0].Name=Architecture
Sig[0].Value=x86
Sig[1].Name=Win32 error
Sig[1].Value=80070002
Sig[2].Name=Inf name
Sig[2].Value=dexcomvcpdriver.inf
Sig[3].Name=Driver Package hash
Sig[3].Value=34c19a05c447fc9bdd48174f6232dc357fbb62d1
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.0.6002.2.2.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
File[0].CabName=DMI5775.tmp.log.xml
File[0].Path=DMI5775.tmp.log.xml
File[0].Flags=65536
File[0].Type=5
File[1].CabName=LOG5785.tmp
File[1].Path=LOG5785.tmp
File[1].Flags=65536
File[1].Type=5
File[2].CabName=dexcomvcpdriver.inf
File[2].Path=dexcomvcpdriver.inf
File[2].Flags=65536
File[2].Type=5
FriendlyEventName=Could not install driver software
ConsentKey=PnPDriverImportError
AppName=Driver software installation
AppPath=C:\Users\Owner\AppData\Local\Temp\IXP000.TMP\dpinst.exe
ReportDescription=Windows could not copy all of the files needed to install this device driver software. This sometimes happens when the driver software was not designed for this version of Windows.
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