Author Topic: Cannot install Windows Updates  (Read 38407 times)

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Offline wmartin

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Cannot install Windows Updates
« on: November 03, 2014, 01:10:09 pm »
Hello:
I am unable to install Windows Updates to my computer after they have downloaded.
After they download to my computer, it  says to restart and when I do that it says preparing to configure updates on computer. Then after a short time it says configuring windows updates. Says windows updates configured successfully and then shuts down. After it restarts I go to my control panel and click on windows updates and then on windows installed and it shows that all the updates failed to install.  I tried using your tweaking program but it does not correct the problem.  Can you offer any help

Offline jraju

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Re: Cannot install Windows Updates
« Reply #1 on: November 03, 2014, 07:18:37 pm »
What is the error code, it shows in the event viewer log. There may be pending updates. Did you restart the computer after the updates. Sometimes it may update while on reboot. The problem may be pending updates may have some problems in installing or configuring. If you check the event viewer, it may show some signs of failed updates
The Bottom line is "Check your hardware first if it supports the task you try".

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #2 on: November 04, 2014, 04:47:12 am »
Thank you for your response. I am not sure where I find the "event viewer log"

In looking through the forum at other responses I was told that I needed to download
System Update Readiness Tool For Windows 7 for x64 based system.

After I downloaded it then told me to install Hotfix for Windows KB947821

I tried to install and after computer was restarted it showed that this "hotfix" failed to install.
I feel sure that my problem has something to do with installing and configuring but I don't know how to correct that.

Offline Shane

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Re: Cannot install Windows Updates
« Reply #3 on: November 04, 2014, 08:33:20 am »
When you ran my windows repair tool did you make sure to run all the repairs? Also the even viewer may not show anything, instead we need to find the error number that was given of why it failed. Does that show anywhere when you check that it failed? If not I will have you grab the cbs.log file in "C:\Windows\Logs\CBS" that is the log for when the updates get installed :wink:

Shane

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #4 on: November 04, 2014, 02:43:33 pm »
When the updates does not install I get a different error number each time.

The last time they tried to install the error number was 80246007
It does not say why they failed to install.

Offline Shane

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Re: Cannot install Windows Updates
« Reply #5 on: November 04, 2014, 03:17:37 pm »
What about my other question? When you ran the repairs did you run them all?

Also I found this on the error
Quote
If you receive error 0x80246008 or 0x80246007 when you download updates from Windows Update or Microsoft Update, you might need to restart the Background Intelligent Transfer Service (BITS) or the Windows Event Log service.

Shane

Offline Boggin

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Re: Cannot install Windows Updates
« Reply #6 on: November 04, 2014, 03:27:08 pm »
Open a command prompt as an administrator by going Start > type cmd.exe > right click on cmd and select Run as administrator > accept the UAC and enter these commands then try Windows Updates again -

 net stop wuauserv
   
   net stop cryptSvc
   
   net stop bits
   
   net stop msiserver
   
   ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
   
   ren C:\Windows\System32\catroot2 catroot2.old
   
   net start wuauserv
   
   net start cryptSvc
   
   net start bits
   
   net start msiserver
   
It's also possible your AV program could be the problem if it's anything other than MSE and while I don't normally advocate disabling an AV's firewall, do that and select just one Update to download and install.

An alternative is to select just one at a time and make a note of any fail error codes for any that  fail.

EDIT - to save you a load of typing, you can copy & paste those commands directly into the command prompt where they will auto execute, but if any appear to hang just press enter.
« Last Edit: November 04, 2014, 03:33:32 pm by Boggin »

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #7 on: November 04, 2014, 04:11:38 pm »
When I tried entering each of these commands when I got to the one
"ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

I get a message that says access denied

Can you tell me where I would look to find the updates listed where I can try installing one at a time?

Offline Boggin

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Re: Cannot install Windows Updates
« Reply #8 on: November 04, 2014, 04:34:04 pm »
When I tried entering each of these commands when I got to the one
"ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

I get a message that says access denied

Can you tell me where I would look to find the updates listed where I can try installing one at a time?

Access Denied is a permissions issue as I assume you ran the cmd prompt as an admin - Shane's WR may be able to resolve that.

To select which updates you want to install, go Start - type windows update and press enter.

Click on where it tells you how many updates there are and then uncheck the top box which will deselect them all.

Try checking just the Malicious Software Removal Tool update - click on OK bottom right and then install as you would normally.

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #9 on: November 04, 2014, 07:01:31 pm »
I have gone to the list of updates and installed them manually one by one.
All installed without problem except the one listed below

Windows Update 7 for x64 based Systems (KB2800095)

It downloads but when attempting to install it says it is unable to configure and therefore fails
It has an error code  800070490
I think all of my problems have stemmed from this update

Offline Shane

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Re: Cannot install Windows Updates
« Reply #10 on: November 04, 2014, 10:37:33 pm »
You are correct, most likely not a windows update problem itself, but the problem of this one update, which has happened with other people as well.
http://support2.microsoft.com/kb/2800095

Now that you have all the other updates installed give the system readiness tool another try as well. I also need to try and find what i did for another user who had this same update file that I helped lol

Shane

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #11 on: November 05, 2014, 04:51:33 am »
Can you tell me how to access the "systems readiness tool" as I am an amateur when it comes to computers

Offline Boggin

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Re: Cannot install Windows Updates
« Reply #12 on: November 05, 2014, 08:20:13 am »
Can you tell me how to access the "systems readiness tool" as I am an amateur when it comes to computers

Just click on this link and run it as you did before http://www.microsoft.com/en-gb/download/details.aspx?id=20858

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #13 on: November 05, 2014, 01:21:06 pm »
After I download it says "Initializing installation" ....done!
It then says it is installing Hotfix for Windows (KB947821) (update 1 of 1)...

Nothing shows up in the installation bar  I have waited over 30 minutes and it still says
installing __________________  but nothing happens

Offline Boggin

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Re: Cannot install Windows Updates
« Reply #14 on: November 05, 2014, 01:26:27 pm »
Can you try it again in Safe Mode with Networking ?

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #15 on: November 05, 2014, 04:50:11 pm »
Was successful in downloading and installing
Hot fix for Windows (KB947821) Update 1 of 1    however it still did not correct my problem.

My computer said I had one update that needed to be downloaded and installed that being
Windows Update 7 for x64 based systems (KB2800095)

After it downloaded and attempted to install it said "failure to configure)

When I look at Update History it shows that update as failed

What now -  is there even a solution?

Offline Boggin

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Re: Cannot install Windows Updates
« Reply #16 on: November 06, 2014, 12:38:45 am »
What error code does it give for it now ?

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #17 on: November 06, 2014, 02:56:43 am »
Error Code is 80070490

Offline Boggin

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Re: Cannot install Windows Updates
« Reply #18 on: November 06, 2014, 03:20:50 am »
Can you open a command prompt as an admin and run sfc /scannow to see what that reports.

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #19 on: November 06, 2014, 03:50:22 am »
Forgive me for being un-educated but can you tell me how to do that.

Offline jraju

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Re: Cannot install Windows Updates
« Reply #20 on: November 06, 2014, 04:00:03 am »
Hi, martin,
                        Boggins is suggesting a command by which Windows will correct so much system errors  without much difficulty by the user
                        Click start menu. All programs, Accessories, then command prompt. Right Click the command Prompt. Select Run as administrator. A command prompt opens . There you type sfc /scannow and then press the Enter Key. Mind there is a gap between c and ? in the command. If the command is correct, then it will scan your computer and will fix most system file related errors. That is what the command means.
The Bottom line is "Check your hardware first if it supports the task you try".

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #21 on: November 06, 2014, 05:36:35 am »
I ran that and I got the following message:

Windows Resource Protection found corrupt files but was unable to fix some of them
Details are included in the CBS.Log windir\Logs\CBS\CBS\.log

For example
C:\Windows\Logs\CBS\CBS\.Log

What should I try now?

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #22 on: November 06, 2014, 05:39:16 am »
I tried going into that file but it said access was denied

Offline wmartin

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Re: Cannot install Windows Updates
« Reply #23 on: November 06, 2014, 05:52:42 am »
Could someone please check out the solution for error 80070490 and tell me if I should download that fix

If yes, there are several choices - which one should I download and install.

Offline Boggin

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Re: Cannot install Windows Updates
« Reply #24 on: November 06, 2014, 08:22:35 am »
When you click on the error code it will give you a number of possible solutions.

We can only replicate those if we had the same error code, but the only solution I came across was someone having to do a repair install in Vista.

This is how to get the best out of sfc /scannow http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

As you will see from the tutorial there is a command that will put the CBS Log onto your desktop with just the bits that it is unable to repair.

If that doesn't open when you double click on it, right click on it and select Open with then select Notepad which you can then copy & paste into the reply box.

To do that, place the cursor at the beginning of the text and hold the left mouse button down then drag across and down to highlight the text.

Right click in the text area and select Copy then place the cursor in the reply box and select Paste.

It's easier to read in this format as the CBS Log is quite large with all of the bits that it has checked and repaired.

When you get a sfc /scannow report that says it is unable to repair some files then you are usually looking at either a Repair install, Reinstall or factory reset but with an install disk you can do an offboot sfc /scannow that can usually repair the files from a fresh source.

If you don't have a Win 7 x64 SP1 install disk you can download and Save the ISO for your version from http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/page-2#post-124821

You can then use http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool to create a bootable USB or DVD.

To boot up with the disk you will probably have to change the Boot order which you can do by tapping F12 (usually) as you switch on, but you will see which of the two keys to press as they appear at the bottom of the screen when you boot up.

F2 is usually for Set up (BIOS) and the other is for a one off change of Boot order.

Use the cursor keys to highlight the media you are using (ODD = Optical Disk Drive and is the disk player) - insert the media and press enter.

You will momentarily be prompted to press any key to boot from that media - do that and after it has loaded you may be presented with a screen with the option to Press F8.

Do that then select Safe Mode with Command Prompt.

This will take you onto a splash screen where you select Repair your Computer - use the dropdown to change currency/language or what it prompts you for if applicable.

You will then be in the Recovery Environment where you select Command Prompt.

At the command prompt enter bcdedit |find "osdevice" (that's a Pipe symbol before find and is the upper case of \)

Using whichever partition letter it gives enter (assuming C: ) -

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows

exit (to close the command window when done)

Remove the bootable media and click on Restart

If that reports that it has fixed files then you can try the Update again.
« Last Edit: November 07, 2014, 12:48:56 am by Boggin »