[ Help ] Windows restarts sometimes , and not others.

[BilBrasil]

Recently formatted my Netbook and a few days down here it restarts normal and other times when he's on, I'm not going to restart the Windows button and becomes only the Power button on and Windows does not automatically return .


Apparently it off the HD because I press the button to reset back and does the noise of the disc.

Well , I've done CHKDSK , SFC / SCANNOW , etc ....

Data from my system below :

Windows 7 Home Premium Edition Service Pack 1 (Build 7601 )

AO722

Acer

AMD Radeon HD 6250 Graphics ( 0x9804 )

1.73 GB RAM

Grateful.

[jraju]

Hi, I like the poetical way of querying. But What is the actual problem?

[BilBrasil]

Hi, I like the poetical way of querying. But What is the actual problem?

Sometimes it reboots and does not go up Windows normally .

Note : It does not restart itself. Happens when I update some software, etc ...

[jraju]

Hi, Normally if you shut down the computer , it shuts off the computer power automatically. So, even if you switch on the power supply, you have to just tab the computer power button to start. Still, i could not guess what is your actual problem. Sometime it reboots and othertimes do not. Normally if you opt for restart , it will restart automatically.

[BilBrasil]

Hi, Normally if you shut down the computer , it shuts off the computer power automatically. So, even if you switch on the power supply, you have to just tab the computer power button to start. Still, i could not guess what is your actual problem. Sometime it reboots and othertimes do not. Normally if you opt for restart , it will restart automatically.

Thus , let's say I'm right here the machine normally . I installed a program , did some update , I changed the user, etc.

If that asked about nine times to restart , restart normally , now has one time or another that it restarts , but not back .

I've spent a rubber contacts on memory , cleaned the cooler and HD .

Before I format was not so. So I think some setting screwed up Windows.

Bodily stays on the button "Power " and cooler running .

[jraju]

Hi, Shane only could thro some light on this problem

[Boggin]

How do you mean "formatted the netbook" - was that a factory reset or did you wipe it and do a clean install of Win 7 either as an upgrade from another version of Windows or as a reinstall of Win 7 ?

And was it a chkdsk /r you did ?

[BilBrasil]

How do you mean "formatted the netbook" - was that a factory reset or did you wipe it and do a clean install of Win 7 either as an upgrade from another version of Windows or as a reinstall of Win 7 ?

And was it a chkdsk /r you did ?

I installed Windows from scratch again

[Boggin]

When you boot up into Safe Mode there is an option for Last Known Good Configuration but from what I understand, this is an intermittent problem ?

You could try changing the boot order (tap F12 as you switch on) to boot up with the install disk - select Repair your Computer and navigate to the Recovery Environment - select Command Prompt then enter bootrec /fixmbr

These are other options of the Bootrec commands you can use http://support.microsoft.com/kb/927392

There's also the option of Startup Repair and an offboot sfc /scannow from the Command Prompt.

To do the offboot sfc /scannow while in the Recovery Environment, at the Command Prompt type bcdedit |find "osdevice" (that is a Pipe symbol before find)

Using whichever partition letter that gives, enter (assuming C: )

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows

[Boggin]

You didn't say if it was a chkdsk /r you performed ?

[BilBrasil]

When you boot up into Safe Mode there is an option for Last Known Good Configuration but from what I understand, this is an intermittent problem ?

You could try changing the boot order (tap F12 as you switch on) to boot up with the install disk - select Repair your Computer and navigate to the Recovery Environment - select Command Prompt then enter bootrec /fixmbr

These are other options of the Bootrec commands you can use http://support.microsoft.com/kb/927392

There's also the option of Startup Repair and an offboot sfc /scannow from the Command Prompt.

To do the offboot sfc /scannow while in the Recovery Environment, at the Command Prompt type bcdedit |find "osdevice" (that is a Pipe symbol before find)

Using whichever partition letter that gives, enter (assuming C: )

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows

OK

[BilBrasil]

You didn't say if it was a chkdsk /r you performed ?

Yes

[Boggin]

You didn't say if it was a chkdsk /r you performed ?

Yes

So at least it won't be a failing HDD.

[BilBrasil]

You didn't say if it was a chkdsk /r you performed ?

Yes

So at least it won't be a failing HDD.

Following attachment to the the machine is restarting

Know tell me which way the record to see if the standard is ?

[Boggin]

I'm not sure what you mean by that.

While your English is OK - your posts can be a bit vague.

Perhaps you could be more expressive if you put your reply into Google Translate then copy & paste the translation - this is what I had to do on another forum when someone posted in another language 

https://translate.google.com/

[BilBrasil]

I'm not sure what you mean by that.

While your English is OK - your posts can be a bit vague.

Perhaps you could be more expressive if you put your reply into Google Translate then copy & paste the translation - this is what I had to do on another forum when someone posted in another language 

https://translate.google.com/

I'm doing this. In short when I give the command to reniciar my Netbook, it does not restart.

I am obliged to go to the button images to reconnect.

I've done all the porcessos you spoke

[Boggin]

Is this happening when you extend the Shut down button to select Restart ?

[Boggin]

I think this could either be a Graphics driver or BIOS problem.

Go to Acer support - I think this is yours but a Google from your location will get you the link if not http://br.acer.com/ac/pt/BR/content/support and download the Graphics drivers.

If that doesn't do it then check to see if the BIOS version is newer than what you have installed, but before re-flashing the BIOS you must have the battery installed as well as being on AC power http://smallbusiness.chron.com/upgrade-bios-acer-laptop-48800.html

[Shane]

Driver problem is possible but I have had this happen on a few of my customers computers and for them it turned out I just needed to update the bios.

When windows shuts down or reboots it actually sends the command to the motherboard of when to power off or restart. On some of the systems there was a problem with that, they booted up fine but every time I would restart windows would shut down all the way but then just a blank screen, windows was done but the mother board didnt do the command to restart.

So once I found a bios update for the motherboard and installed it the problem went away.

So for this laptop I would go to the acer site and put in the model number and see if they have a bios update for it.

Shane

[BilBrasil]

Driver problem is possible but I have had this happen on a few of my customers computers and for them it turned out I just needed to update the bios.

When windows shuts down or reboots it actually sends the command to the motherboard of when to power off or restart. On some of the systems there was a problem with that, they booted up fine but every time I would restart windows would shut down all the way but then just a blank screen, windows was done but the mother board didnt do the command to restart.

So once I found a bios update for the motherboard and installed it the problem went away.

I did it now with a certain fear ! Well let's see if it is normal now , as it is varied through the fact restart .

So for this laptop I would go to the acer site and put in the model number and see if they have a bios update for it.

Shane

[BilBrasil]

It did not work . I appreciate the help.

[Boggin]

So neither the graphics drivers or the BIOS update helped ?

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Given the trouble shooting steps you've done without success, this would now tend to point to a problem on the motherboard.