Author Topic: Problem with Windows 8.1  (Read 8949 times)

0 Members and 1 Guest are viewing this topic.

Offline BliTz

  • Newbie
  • *
  • Join Date: Sep 2014
  • Posts: 2
  • Karma: 0
    • View Profile
Problem with Windows 8.1
« on: September 10, 2014, 11:44:59 am »
I was just trying to "reset" "refresh" my windows 8.1 ( and its not the first time ) but this time it dosent work.

My pc  :
Model: ASUSTeK Desktop PC CM6870 Series

Processor: Intel(R) Core(TM) i5-3470 CPU 3.20 GHz
Ram : 6.0 gb

Windows: 8.1 -  64-bit

I will also attach some screen shots for more informations about my problem

Offline Shane

  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9281
  • Location: USA
  • Karma: 137
  • "Knowledge should be shared not hidden."
    • View Profile
Re: Problem with Windows 8.1
« Reply #1 on: September 11, 2014, 05:27:29 pm »
I found this on both those errors.

Quote
Some users report "Unable to refresh your PC. A required drive partition is missing" errors during the refresh process. The error usually means that Windows 8 or 8.1 cannot locate a proper driver for the hard drive controller and therefore cannot access partitions.
If Windows is able to start, try installing proper chipset drivers (such as Intel or AMD) before refreshing your PC.
If not, enter BIOS or UEFI and set disk controller mode to Standard (aka Standard IDE/SATA or Legacy) instead of AHCI (aka Enhanced or RAID).
These two steps above might also solve the problem that caused you to start troubleshooting.

    Please note that you cannot use Refresh or Reset Your PC features if Windows 8 or 8.1 is installed on a drive with GPT (not MBR) partition table until you force "UEFI only" boot setting in BIOS/EFI. Windows will not detect GPT partition alignment correctly if BIOS booting is enabled.

In case you encounter the "The drive where Windows is installed is locked. Unlock the drive and try again." error, then Windows 8/8.1 has probably forgotten the proper drive/partition order and tries to load files from a wrong one (this applies if you have multiple hard drives). Power off your computer and remove power cord. Then disconnect cables from all hard drives (or SSD-s) except the one where Windows 8/8.1 is. Plug the power cord back in and check if boot or refresh process completes properly now.

Shane

Offline BliTz

  • Newbie
  • *
  • Join Date: Sep 2014
  • Posts: 2
  • Karma: 0
    • View Profile
Re: Problem with Windows 8.1
« Reply #2 on: September 14, 2014, 09:50:52 am »
Thank you Shane, very gently. I already setted my UEFY Bios on "standard" before posting here. I will try to update the drivers ( from the manage device tells me its all up to date ) an then I will come with a reply if its all done. Thank you again for your support!