IE 11 won't stay open, No internet connection

[Docfxit]

Hi,

I have a Win7 64bit Pro that I can't connect to the internet.  When I launch IE11 it opens to a window that is all white and then it closes.  I have run Windows Repair (All in One)  This is the log:

Code: [Select]

System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Professional
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: JIMLT530
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Jim
Current Profile SID: S-1-5-21-215898676-1954706139-4038325832-1001
Current Profile Classes: S-1-5-21-215898676-1954706139-4038325832-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Jim\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:35:10

Process Count: 101
Commit Total: 5.81 GB
Commit Limit: 12.64 GB
Commit Peak: 6.70 GB
Handle Count: 22531
Kernel Total: 424.23 MB
Kernel Paged: 342.71 MB
Kernel Non Paged: 81.52 MB
System Cache: 2.04 GB
Thread Count: 990
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.70 GB
Memory Used: 5.83 GB(75.731%)
Memory Avail.: 1.87 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.70 GB
Memory Used: 5.49 GB(71.2169%)
Memory Avail.: 2.22 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (8/4/2014 7:15:51 PM)

01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (8/4/2014 7:15:54 PM)
   Running Repair Under Current User Account
   Done (8/4/2014 7:15:59 PM)

01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (8/4/2014 7:15:59 PM)
   Running Repair Under System Account
   Done (8/4/2014 7:18:31 PM)

01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (8/4/2014 7:18:31 PM)
   Running Repair Under System Account
   Done (8/4/2014 7:19:14 PM)

03 - Reset Service Permissions
   Start (8/4/2014 7:19:14 PM)
   Running Repair Under System Account
   Done (8/4/2014 7:19:21 PM)

04 - Register System Files
   Start (8/4/2014 7:19:21 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:19:33 PM)

05 - Repair WMI
   Start (8/4/2014 7:19:33 PM)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   Bitdefender Antivirus Exported.

   Exporting AntiSpyware Info...
   Bitdefender Antispyware Exported.
   Windows Defender Exported.

   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.

   Running Repair Under Current User Account
   Done (8/4/2014 7:20:41 PM)

06 - Repair Windows Firewall
   Start (8/4/2014 7:20:41 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:21:00 PM)

07 - Repair Internet Explorer
   Start (8/4/2014 7:21:00 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:21:12 PM)

08 - Repair MDAC/MS Jet
   Start (8/4/2014 7:21:12 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:21:19 PM)

09 - Repair Hosts File
   Start (8/4/2014 7:21:19 PM)
   Running Repair Under System Account
   Done (8/4/2014 7:21:22 PM)

10 - Remove Policies Set By Infections
   Start (8/4/2014 7:21:22 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:21:28 PM)

11 - Repair Start Menu Icons Removed By Infections
   Start (8/4/2014 7:21:28 PM)
   Running Repair Under System Account
   Done (8/4/2014 7:21:31 PM)

12 - Repair Icons
   Start (8/4/2014 7:21:31 PM)
   Running Repair Under Current User Account
   Done (8/4/2014 7:21:34 PM)

13 - Repair Winsock & DNS Cache
   Start (8/4/2014 7:21:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:21:40 PM)

15 - Repair Proxy Settings
   Start (8/4/2014 7:21:41 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:21:47 PM)

17 - Repair Windows Updates
   Start (8/4/2014 7:21:47 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (8/4/2014 7:21:57 PM)

18 - Repair CD/DVD Missing/Not Working
   Start (8/4/2014 7:21:57 PM)
   iTunes not found, not applying UpperFilters iTunes Reg Key
   Done (8/4/2014 7:21:57 PM)

19 - Repair Volume Shadow Copy Service
   Start (8/4/2014 7:21:57 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:22:16 PM)

21 - Repair MSI (Windows Installer)
   Start (8/4/2014 7:22:16 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:22:26 PM)

23.01 - Repair bat Association
   Start (8/4/2014 7:22:26 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:22:33 PM)

23.02 - Repair cmd Association
   Start (8/4/2014 7:22:33 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:22:39 PM)

23.03 - Repair com Association
   Start (8/4/2014 7:22:39 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:22:45 PM)

23.04 - Repair Directory Association
   Start (8/4/2014 7:22:45 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:22:51 PM)

23.05 - Repair Drive Association
   Start (8/4/2014 7:22:51 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:22:58 PM)

23.06 - Repair exe Association
   Start (8/4/2014 7:22:58 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:23:04 PM)

23.07 - Repair Folder Association
   Start (8/4/2014 7:23:04 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:23:10 PM)

23.08 - Repair inf Association
   Start (8/4/2014 7:23:10 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:23:16 PM)

23.09 - Repair lnk (Shortcuts) Association
   Start (8/4/2014 7:23:16 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:23:23 PM)

23.10 - Repair msc Association
   Start (8/4/2014 7:23:23 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:23:29 PM)

23.11 - Repair reg Association
   Start (8/4/2014 7:23:29 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:23:35 PM)

23.12 - Repair scr Association
   Start (8/4/2014 7:23:35 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:23:41 PM)

24 - Repair Windows Safe Mode
   Start (8/4/2014 7:23:41 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:23:48 PM)

25 - Repair Print Spooler
   Start (8/4/2014 7:23:48 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:24:02 PM)

26 - Restore Important Windows Services
   Start (8/4/2014 7:24:02 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:24:08 PM)

27 - Set Windows Services To Default Startup
   Start (8/4/2014 7:24:08 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:24:15 PM)

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

31 - Repair Windows 'New' Submenu
   Start (8/4/2014 7:24:15 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 7:24:21 PM)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (8/4/2014 7:24:21 PM)
   Total Repair Time: 00:08:32


...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under Current User Account

What can I do to help someone figure out how to fix this issue?

Thanks,

Docfxit

[jraju]

Hi,
               The windows repair tool does not do any harm.
                 Please go to the internet option in the control panel and in the general tab, use default settings. The internet explorer should go to msn. Microsoft page. If it goes to that page, you may be sure that internet connection is established.                     
                 Click the tray icon showing the network access. click trouble shoot net work connection, this may fix your problem.
                       If the site goes to msn, then go to tools option and then click internet options. Click advanced tab. and Reset the internet explorer. Most problem would be solved. When windows updates, it automates any updates needed for internet explorer

[Docfxit]

Thank you for the reply...

The troubleshooter responded with:
Windows could not automatically detect this network's proxy settings.

I went into control panel, connections, LAN settings, I put a check mark into Automatically detect settings.  There is no checkmark in Use a proxy server for your LAN.  After selecting OK the window doesn't go away.

In Network and sharing Center this is what the window looks like:


I went into Change adapter settings, Local Area Connection, Properties, TCP/IPv4, I entered a static IP address, subnet mask, Default gateway.

It doesn't connect.  I also tried Obtain an IP address automatically.  It still doesn't connect after rebooting.
IE 11 still doesn't open after following your instructions.

Thanks for the suggestion,

Docfxit

[Docfxit]

I ran this bat file:

IPConnectionFix.bat

Code: [Select]

ipconfig /flushdns

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.

ipconfig /registerdns

Windows IP Configuration

Registration of DNS records failed: The RPC server is unavailable.

ipconfig /release

Windows IP Configuration

An error occurred while releasing interface Local Area Connection : The RPC server is unavailable.

ipconfig /renew

Windows IP Configuration

An error occurred while renewing interface Local Area Connection : The RPC server is unavailable.
 
net stop "dns client"
net start "dns client"
The DNS Client service is starting.
netsh winsock reset catalog
Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 11003

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

netsh int ip reset reset.log
Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 11003
Reseting Interface, OK!
Restart the computer to complete this action.


Then I ran this bat file:

Code: [Select]

NetworkTestnosis V1.50
Start diagnosis for JIMLT530
 
Computers on the LAN being tested are:
 JimLT530 192.168.168.5   This problem computer
 DocfxitLT 192.168.168.14  A computer on the LAN
 Console 192.168.168.30   Another computer on the LAN
 127.0.0.1   
Ping Targets www.yahoo.com 66.94.230.32 192.168.168.168
 
Over All Analysis
 
Enumerate Shares
 

Share name   Resource                        Remark

-------------------------------------------------------------------------------
C$           C:\                             Default share                     
R$           R:\                             Default share                     
E$           E:\                             Default share                     
IPC$                                         Remote IPC                       
ADMIN$       C:\Windows                      Remote Admin                     
Dnload       C:\Dnload                       
The command completed successfully.

 
Adhoc Browser View
 
net view
Server Name            Remark

-------------------------------------------------------------------------------
\\JIMLT530                                                                     
The command completed successfully.

 
Full Targets Analysis JimLT530 192.168.168.5 DocfxitLT 192.168.168.14 Console 192.168.168.30  127.0.0.1
 
Target JimLT530
 
"JIMLT530 ping JimLT530"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
"JIMLT530 net view JimLT530"
 
Shared resources at JimLT530



Share name  Type  Used as  Comment 

-------------------------------------------------------------------------------
Dnload      Disk                   
The command completed successfully.

 
Target 192.168.168.5
 
"JIMLT530 ping 192.168.168.5"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
"JIMLT530 net view 192.168.168.5"
 
System error 53 has occurred.

The network path was not found.

 
Target DocfxitLT
 
"JIMLT530 ping DocfxitLT"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
"JIMLT530 net view DocfxitLT"
 
System error 53 has occurred.

The network path was not found.

 
Target 192.168.168.14
 
"JIMLT530 ping 192.168.168.14"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
"JIMLT530 net view 192.168.168.14"
 
System error 53 has occurred.

The network path was not found.

 
Target Console
 
"JIMLT530 ping Console"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
"JIMLT530 net view Console"
 
System error 53 has occurred.

The network path was not found.

 
Target 192.168.168.30
 
"JIMLT530 ping 192.168.168.30"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
"JIMLT530 net view 192.168.168.30"
 
System error 53 has occurred.

The network path was not found.

 
Target 127.0.0.1
 
"JIMLT530 ping 127.0.0.1"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
"JIMLT530 net view 127.0.0.1"
 
System error 53 has occurred.

The network path was not found.

 
Ping Targets Analysis www.yahoo.com 66.94.230.32 192.168.168.168
 
Target www.yahoo.com
 
"JIMLT530 ping www.yahoo.com"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
Target 66.94.230.32
 
"JIMLT530 ping 66.94.230.32"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
Target 192.168.168.168
 
"JIMLT530 ping 192.168.168.168"
 
Unable to initialize Windows Sockets interface. Destination address unreachable.
 
The program Browstat.exe was not found
   You can download it from:
         http://www.dynawell.com/download/reskit/microsoft/win2000/browstat.zip
.
.
.
.
End diagnosis for JIMLT530

Maybe that will give you some ideas.

Thanks for looking at this for me,
Docfxit

[Shane]

I have seen virus roiotkits that hijack the network cause these problems, if you havent ran combofix yet, give it a try and see how it does.

http://www.bleepingcomputer.com/download/combofix/

Shane

[Boggin]

If ComboFix gives you a clean bill of health and you are still unable to connect, you will need to check that all your Network Services are Started

Click on Start, type services.msc then press Enter.

Their startup type should be Automatic or Manual

COM+ Event System
Computer Browser
DHCP Client
DNS Client
Network Connections
Network Location Awareness
Remote Procedure Call (RPC)
Server
TCP/IP Netbios helper
Wired Autoconfig is set to manual.
WLAN AutoConfig (Vista/7 wireless configurations only)
Workstation

If a service is not running, click on it to highlight then click on Start (top left).

If it fails to start then right click to open its Properties and check the Dependencies and that each of them are running.

Any Dependencies that aren't listed in Services can be found in Device Manager/View/Show hidden devices/Non Plug and Play Drivers and could have a yellow alert against them.

Also check for any yellow alerts/red crosses or a downward arrow against the Network adapters.

[jraju]

Hi,  I could not decipher what you have given. Is it instructions from combofix or

[Boggin]

On reflection with this, some adware can also prevent connectivity which Combofix may not pick up.

To check if this is the case, go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons)

If IE opens, click on the Home page icon and see if you can browse.

If that's a go then download AdwCleaner and as an added measure to ensure everything has gone, use the Junkware Removal Tool link lower down the page http://www.bleepingcomputer.com/download/adwcleaner/

[Boggin]

Hi,  I could not decipher what you have given. Is it instructions from combofix or

If you are referring to the instructions to check/enable the Network services, RPC being started is essential to a number of services.

Go Start - type services.msc and press enter.

Scroll down to Remote Procedure... RPCSS - (which should be showing as Started and Automatic) - right click on it then select Properties.

Under the Dependencies tab you will see what it relies upon and in the lower window, what relies upon RPC.

[jraju]

Hi, I am still not clear
                Do you advise somebody or had you tried those things on your computer. JRT sometimes works splendidly.
                   But your problem is connectivity. Did you try configuring your modem with the authorities. Sometimes this may lead to the solution, as they will give some other workable solution.
                         Go to control panel, internet options, click advanced and try to reset the internet explorer. Most of the problems would solve . If trouble shooter could not fix the problem, then there is some serious registry problem in your system.I will give alternate solutions, But do not  attempt multiple solutions, Shane is expert at this. I once tried multiple solutions, with the result that i have lost all the data and i have to wholly format the computer. Please try lesser risk solutions.
                          update: try to boot with safe mode with networking by pressing f8 while booting and try to connect with ie
           

[Boggin]

Hi, I am still not clear
                Do you advise somebody or had you tried those things on your computer. JRT sometimes works splendidly.
                   But your problem is connectivity. Did you try configuring your modem with the authorities. Sometimes this may lead to the solution, as they will give some other workable solution.
                         Go to control panel, internet options, click advanced and try to reset the internet explorer. Most of the problems would solve . If trouble shooter could not fix the problem, then there is some serious registry problem in your system.I will give alternate solutions, But do not  attempt multiple solutions, Shane is expert at this. I once tried multiple solutions, with the result that i have lost all the data and i have to wholly format the computer. Please try lesser risk solutions.
         

Shane has advised running Combofix which the site says should only be run under supervision http://www.bleepingcomputer.com/download/combofix/

My advice is a follow on from running that program because the error reports RPC failing to start.

As for AdwCleaner and JRT, while I've ran both of those, I've never had the need to run Combofix but not all scanners pick up Adware because in themselves they aren't seen as malicious - whereas AdwC and JRT will pick those up.

However, we still need Docfxit as the OP to post back on progress.

[Shane]

Combofix is automated. You download it, turn off your AV and then run it. It is all auto from there.

IF combofix doesnt run then there is an infection that is killing it and keeping it from running.

The reason they say to do it under supervision is because the whole thing is automated, you dont get a say in anything it does, so if something messes up you need to restore the registry with the backup that combofix does. But so far I havent ever had a problem with combofix and I have found it to remove infections that simply no other scanner could find.

Shane

[Docfxit]

Thank you for the reply...

I ended up doing an in place repair.  That fixed the problem.

Thank you very much,

Docfxit

[Boggin]

That's one way 

[Bobby zheng]

I ended up doing an in place repair.  That fixed the problem.

I can not understand this mean,could someone explain more detail please?

[Boggin]

Doc is probably referring to a Repair Install http://www.sevenforums.com/tutorials/3413-repair-install.html

[Bobby zheng]

Thank you! now I understand