Author Topic: Cannot check for updates, no updates in 5 years (Read 45283 times)

shell24 · « **on:** June 25, 2014, 08:20:09 am »

I have an HP computer with win 7 6.1 installed.
I used your repair disk, no help.
Windows will not search for updates (error 80080005)
When updates arrive, rarely, from microsoft, they will not install.
Microsoft over the years has been of no help, same with HP.
Performed a clean boot this morning and tried again, same problem.

Shane · « **Reply #1 on:** June 25, 2014, 02:58:38 pm »

First thing I would do is run combofix.exe
http://www.bleepingcomputer.com/download/combofix/

Once it is done run my Windows repair tool and have it run ALL the repairs. Make sure to have it do a registry backup first.

Then once that is done and rebooted download and install the Windows 7 readiness tool
http://www.microsoft.com/en-us/download/details.aspx?id=20858

Once that is done and rebooted give windows updates another try

Shane

shell24 · « **Reply #2 on:** June 26, 2014, 12:18:00 pm »

Shane, thanks for trying. I followed instructions, but it did not work. I cannot find or install updates.

Shane · « **Reply #3 on:** June 26, 2014, 12:29:22 pm »

Do you have service pack 1 installed yet?

Go to the start button and right click on computer and go to properties.

When it opens it will show your windows version at the top and if service pack 1 is installed it will say it there.

And it will say in the middle of the page there if you are 32 or 64 bit, let me know which

Shane

shell24 · « **Reply #4 on:** June 27, 2014, 06:53:16 am »

windows 7 home premium. No SP1. I have not been able to download this or any other microsoft.

Willy2 · « **Reply #5 on:** June 27, 2014, 09:31:08 am »

Then manually download the Win 7 Service Pack 1 and manually install it.
E.g.
http://www.microsoft.com/nl-nl/download/details.aspx?id=5842

or GOOGLE it.

That Service Pack has a special number/code (KB976932).

shell24 · « **Reply #6 on:** June 27, 2014, 02:18:58 pm »

The service pack would not install. I have tried many times over the years, but always the same. Cannot install any microsoft stuff.

Willy2 · « **Reply #7 on:** June 27, 2014, 02:39:10 pm »

O.M.G.

shell24 · « **Reply #8 on:** June 28, 2014, 12:30:13 pm »

O.M.G. ? What does that mean?
Is that the best you can offer?

Willy2 · « **Reply #9 on:** June 28, 2014, 02:13:47 pm »

Didn't know things could get this bad with WU.
- Did you run WR in Safe Mode ? Does WU work in Safe Mode ?
- Did you execute steps 3 (Chkdsk) & 4 (SFC /scannow) in the main Windows Repair screen ? These can repair the file system and the system files.
- Sounds like your internet connection is not too good. Do you have any problems visiting websites & downloading files ?
- I know the Service BITS is used by Microsoft to let your system check for updates. But Windows Repair is supposed to fix BITS. Is the Service BITS running ?
- HP puts all their driver software in the subfolder "C:\Swsetup". (Copy it to an USB stick) Perhaps re-installing those drivers can fix the problem.

Willy2 · « **Reply #10 on:** June 28, 2014, 02:53:44 pm »

- If you're computer savvy enough then you can try the things you mentioned in the article below. Make a backup of the registry first with Tweaking's Registry Backup.

http://social.technet.microsoft.com/Forums/windows/en-US/90b1d1dd-3538-444d-9ad8-0f080211a268/solved-having-a-hard-time-with-getting-windows-update-to-work?forum=w7itprogeneral

shell24 · « **Reply #11 on:** June 30, 2014, 07:31:59 am »

service BITS running in background. What is WU & WR???? no one mentioned this before.
The driver file HP is missing.
I did all the steps twice in your repair

Willy2 · « **Reply #12 on:** June 30, 2014, 07:50:11 am »

WU = Windows Update
WR = Windows Repair

shell24 · « **Reply #13 on:** June 30, 2014, 07:56:48 am »

how do I do that? WU WR safe mode?

Shane · « **Reply #14 on:** June 30, 2014, 12:21:13 pm »

OK first, did this install without any errors?

http://www.microsoft.com/en-us/download/details.aspx?id=20858

Next I will give you the link to download the FULL SP1 install, but you didnt tell me if you are on 32 or 64 bit like I asked

Shane

shell24 · « **Reply #15 on:** June 30, 2014, 03:40:49 pm »

Shane, I really appreciate your help. For 77 I think I'm pretty good at solving problems on my PC. I don't understand the bit about safe mode or the abbreviations, so I ask what do I do about safe mode??
The readyness tool from microsoft was downloaded and ran according to your instructions as well as your repair software. Did not help.
I downloaded and ran 64 bit SP1, I guess 6 or 7 times over the past few years as well as the other day. It has never installed.
BITT is running.

I don't know what part of win 7 searches for updates and then downloads them, but I'm lacking that software or its turned off.

Shane · « **Reply #16 on:** June 30, 2014, 05:00:21 pm »

If I havent had you do this yet go ahead and run combofix on your system and lets see if it helps

http://www.bleepingcomputer.com/download/combofix/

Shane

shell24 · « **Reply #17 on:** July 01, 2014, 12:24:55 pm »

Shane,

The results of the combofix is attached.
I don't know how to read it.

Shane · « **Reply #18 on:** July 01, 2014, 01:03:42 pm »

Ok looks like it found and cleaned up a few things.

Now I want you to run my Windows Repair again, and run all the repairs. Before you do make sure to close all the background programs such as norton (Disable it) and close spybot tea timer (This blocks things in the registry and will prevent the repairs from putting reg keys in) and disable any other program you can that you have running down by the clock in the lower right hand corner of the screen.

After you run all the repairs I want you to reboot. When it comes back up close all the programs againa to make sure they are not getting in the way.

You never told me if installing the readiness tool worked or failed, you just told me you ran it. I need to know if it failed or not, if it did I want you to run it again. After that, with everything closed I want you to try to install service pack 1.

Shane

shell24 · « **Reply #19 on:** July 01, 2014, 02:27:46 pm »

ok I can do that.
What about this "safe Mode" you mentioned? What's that about?

Shane · « **Reply #20 on:** July 02, 2014, 12:38:41 pm »

Safe mode is just a way to startup windows with the very least running of what it needs.

http://en.wikipedia.org/wiki/Safe_mode

Shane

shell24 · « **Reply #21 on:** July 03, 2014, 08:02:52 am »

Shane, while not being able to sleep thinking about this problem, it seemed to me that my pc is missing an important something... a driver, software...something.
Did some reading on helpful websites, came up with running the utility sfc /scannow. It failed would not run. So, I googled that problem and it led me to "Windows Modules Installer",
which then led me to this: Error 126: Windows modules Installer cannot be found. It also said without it you cannot install updates, service packs etc.
See the attachment, their solution.

Messing with the registry is beyond my knowledge.

shell24 · « **Reply #22 on:** July 03, 2014, 08:06:41 am »

just tried to use system file checker in your repair program, it would not work. something about system resource

Willy2 · « **Reply #23 on:** July 03, 2014, 08:37:00 am »

Failed to open the weblink.

Post a new reply and don't add the weblink as a attachment. Simply paste the weblink in the main body of your reply. THat works as well.

shell24 · « **Reply #24 on:** July 03, 2014, 08:47:04 am »

file:///C:/Users/Shell/.gimp-2.6/Desktop/Error%20message%20when%20you%20start%20the%20Windows%20Modules%20Installer%20service%20(TrustedInstaller)%20%20%20System%20Error%20126%20%20The%20specific%20module%20could%20not%20be%20found%20.html

solution to restoring windows modules installer.

Can't I download software that will restore it?