Author Topic: Windows 7 Explorer keeps restarting upon start-up (Read 18711 times)

Ahneinei · « **on:** November 22, 2012, 12:47:23 am »

Started developing this problem 2 weeks ago, my Windows 7 Explorer keeps restarting every 30 seconds upon start-up. Ran a Full computer scan and did not find any virus. I have been using that PC for 8 years.
Any help would be greatly appreciated. Thanks!

(my first time here)

Shane · « **Reply #1 on:** November 23, 2012, 02:37:48 pm »

Does it restart once and your good or does it keep restarting over and over?

Shane

Ahneinei · « **Reply #2 on:** November 23, 2012, 10:49:52 pm »

Hi Shane.
Soo, it keeps restarting over and over. All i could use was the internet. Any advice??

Shane · « **Reply #3 on:** November 24, 2012, 12:16:37 pm »

Something on the system is trying to hook itself to explorer.exe but it is causing it to crash.

Does it do it in safe mode?

Shane

Ahneinei · « **Reply #4 on:** November 24, 2012, 07:35:10 pm »

Hi there!

Yes, the explorer restarts even in Safe Mode. Have you encountered this problem before?

Tomas_Sweden · « **Reply #5 on:** November 25, 2012, 02:11:39 am »

Have you tried this?:

Navigate to this folder (assuming your Windows is installed on your C:\ drive):

C:\Windows <- Inside this folder you should find the file "explorer.exe". Select that and press "CTRL+C" (this will copy the file, do NOT cut, just copy).

Then paste the copied file into:

C:\Windows\System32

Tomas

Shane · « **Reply #6 on:** November 25, 2012, 01:59:36 pm »

I have seen this problem on a couple of customers machines. Something was hooking itself to explorer and causing the crash. A lot of times it is a virus.

Have you ran tdsskiller.exe and malwarebytes as well? I would have you try combofix.exe but you need to do a backup before hand just in case.

Also did you install anything new before this started happening?

We could also use process explorer to see what dll's are hooked to explorer.exe

Shane

Ahneinei · « **Reply #7 on:** December 01, 2012, 05:23:20 pm »

Hey Tomas, the thing is that, i cant stay in the Windows Explorer for more than 10 seconds. This doesn't buy me enough time to search for that file and copy it! Any other solutions??

Ahneinei · « **Reply #8 on:** December 01, 2012, 06:33:46 pm »

Hey Shane!
Soo, how did you fix your customers PCs?? Well, my PC hasn't crashed,
yet. Hopefully, it doesn't. I ran those two softwares and had 2 threats
from TDSSKILLER and 300+ threats from MALWAREBYTES! WOW. Yes, i
installed KeyLemon – Face recognition software. How do i continue after
installing Process Explorer??

)

Shane · « **Reply #9 on:** December 02, 2012, 12:52:33 pm »

Since TDSSkiller found something that means you had a rootkit.

Thankfully both those programs found things to clean. Since then how has the system been now with those cleaned up?

Shane

Ahneinei · « **Reply #10 on:** December 02, 2012, 07:22:44 pm »

Well, its still the same:( If i were to format the PC, would the problem be solved? i rather not, actually. How did you help your customers with this problem??

Shane · « **Reply #11 on:** December 03, 2012, 02:19:14 pm »

A repair install might be the way. You had infections and you may still have some.

For customers like that if Windows is to far gone or something deep is broken a repair install normally takes care of it.

Shane

vikrant singh · « **Reply #12 on:** December 03, 2012, 07:06:57 pm »

hi Ahneinei
First things first your PC/laptop is too old to be working(thank God it did so long).
the best thing you can do either is to install the repair, as Shane said, or install Ubuntu.
Its free!!
cheers
Vik