KERNELBASE.dll error

[GBoe]

I am constantly receiving these errors with my application:


Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0020001, exception address 758AB802
Stack:

Faulting application name: Prepar3D.exe, version: 3.4.22.19868, time stamp: 0x588f7cbf
Faulting module name: KERNELBASE.dll, version: 10.0.15063.296, time stamp: 0x28e9cf15
Exception code: 0xc0020001
Fault offset: 0x000eb802
Faulting process id: 0x15b0
Faulting application start time: 0x01d2eba64d117900
Faulting application path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 160887cc-4ea1-4972-9575-3ebb8267f7d5
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: Microsoft.Photos.exe, version: 1.0.1706.13001, time stamp: 0x594028ed
Faulting module name: KERNELBASE.dll, version: 10.0.15063.296, time stamp: 0xa0527b0c
Exception code: 0x00000004
Fault offset: 0x0000000000069e08
Faulting process id: 0x2d04
Faulting application start time: 0x01d2ebc1f1631b73
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.18062.12990.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4a665be4-dc9f-498b-8ff3-dc997d1a8c84
Faulting package full name: Microsoft.Windows.Photos_2017.18062.12990.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App


I am using the latest version of Windows 10 and the latest NVidia driver available.

Running the program didn't help.

Thanks.

[Boggin]

You are already receiving help for this on the Microsoft Community forum, so I'll leave it with them.

[GBoe]

How can I use the programme to rectify the issue I'm having? That's why I've posted on this forum.

Regards.

[Boggin]

From what I've found for this problem with that application, rolling back to an earlier Nvidia driver has resolved it, so the repair program will have no effect.

Had this problem occurred after updating your graphics drivers ?

[GBoe]

To what version?

In doing so am I at risk of damaging my machine?

How would I complete such action? I have the DDU installed already.

[Boggin]

If problems occur after updating a driver, then standard procedure is to either roll back that driver or use the restore points to prior its install.

This won't harm your computer, but to see if it is your Nvidia, see if the program will run in Safe Mode with Networking where your machine will then be using the on board VGA.

To roll back to an earlier graphics driver (or any other driver), in Device Manager expand Display adapters and right click on the adapter and select Update driver - Browse my computer - Let me pick... and an earlier one may be listed.

Click on that and then on Next where it will install.

Don't know what you mean by DDU.