Files and Folders are missing from desktop

[Pokefreaker]

After performing the repair, all of my files, folders and notes in the desktop is missing. I can't find the files anywhere in my hard disk. Did the software  deleted all these files and software?

I also tried system restore but it got stuck for 8 hours. (seems like the problem I wanted to solve using this software is still there even after repairing it).

[Boggin]

What is the problem that you wanted repairing ?

Any problems that appear to occur as a result of running the program, I refer to Shane via email.

[Pokefreaker]

Thanks for replying my message.

I had problem with my microsoft visual C++ run time library error and the normal method the internet suggested was't working either, so I opt for tweaking.com (someone in the internet suggested me).

Though, after running the program, it did not solve my problem.

But the main issue why I post this topic is that after using the program, every folders, files, notes and songs I have in the desktop suddenly disappear, possibly deleted. Most of my program icon disappear as well, but it was only shortcuts so it's fine.

So my problem now, is there a way to retrieve my lost folders, files and notes?

I tried to load backup from the program but it only restore registry while my system restore was not responding (tried many times, even with older  save point) for 8 hours.

[Boggin]

While rebuilding the icon cache should get your program ones back, I don't know if it will do anything for your files and folders you chose to store on there, but....

http://www.sevenforums.com/tutorials/49819-icon-cache-rebuild.html

What was the error message you got for the C++ Runtime error ?

They normally relate to a program and a reinstall of it can resolve.

[Pokefreaker]

The icon missing is fine since I could just find the original exe file from the installation folder and make another shortcut to the desktop.

I store my files and folders on the desktop for easy accessibility.

Thankfully nothing really important in those missing folders (just some old documents and reports when I was still a student few months ago)
but still, I hope if there is a way to restore it back because it is important to me personally.

I have tried reinstalling, update all Microsoft visual C++ versions, update directX and Net.Framework but none did worked. I suspect my system was corrupted and therefore tried running tweak.com to fix it. Which lead to the above issue.

 

[Boggin]

Well, that's telling you which program is causing the problem.

That belongs to Heroes of Newerth (from a Google).

Reinstalling or Uninstalling that program should resolve the C++ error message.

What had you tried ?

Have you tried looking in C:\ for those files ?

[Pokefreaker]

I have tried the following method from the internet :

1. Uninstall HoN
2. Delete all physical data left inside C://Program Files(x86)
3. Clean registry (CC cleaners)
4. Restart and reinstall latest installer

but it din't worked either.

And I also tried Refresh my Pc with my windows 8, reinstall all necessary microsoft C++, directX, etc.. but the same problem still arise. The only option I could think of is that my system files is corrupted which lead me to tweak.com.

[Boggin]

Do you still get this error message after you have uninstalled HoN or do you have to uninstall C++ as well ?

As it could also be conflicting with something else on the computer, then with HoN and the C++ installed, see if you still get it when you perform a clean boot.

http://www.eightforums.com/tutorials/23382-troubleshoot-problem-clean-boot-windows-8-a.html

[Pokefreaker]

I had tried the following method you present but it din't worked either.

I tried to open the program under clean boot but the same error message appeared. The guide mentioned that if the error still happens after a clean bot, then there isn't compatibility issues or conflict with other program I had in my pc.

[Boggin]

Can you open a Command Prompt (Admin) then type chkdsk /f and press enter.

You will be prompted to type y and press enter for it to run on the next restart.

Type shutdown /r /t 00 and press enter to effect an immediate reboot and let it do its thing.

You probably won't have time to read the report before it reboots so after the restart, go Start - type eventvwr and press enter.

When Event Viewer has read the data, expand Windows Logs - click on Application - Action/Find then type chkdsk or wininit into the Find box and press enter.

Cancel the find box and read the report in the scrollable window.

As well as any repairs it may have done, check to see if it reports any KBs in bad sectors.