Thanks, Boggin - yes, seemed a bit arse backwards to me too. I'm in no way a computer expert although I did eek out a living in the UK before I retired over here, mainly giving support to people who were pretty clueless with IT and helping them make sense of it all. Over here, I'm the one-eyed man in the kingdom of the blind so still help people where I can - good for the aging grey cells, as is trying unsuccessfully to speak decent French.......
As it was a bit of a panic callout from a friend and I didn't have time to be as rigorous as I would have liked, I didn't check event viewer and all that. I'll do that the next time I call over - the lady's a widow living in an old mill in the back of beyond here in France, doesn't speak much French, and the computer's an important lifeline for her. I only raised the issue here because I've had the odd problem with the last couple of releases of WR (and posted them here) and just wondered if anybody else had had this particular problem. Shane seems to have his head well down at the moment, presumably on the next big update, so I'm not expecting anything much in the way of a response yet from him. I hope all's well there, as he's been VERY quiet of late on the forums.