Author Topic: Hardware loss after drivers update  (Read 11371 times)

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Offline clayto

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Hardware loss after drivers update
« on: December 24, 2015, 08:27:16 am »
Following a notification that I had a number of drivers which were 'very old' I updated them.

 As a result I have lost the following hardware, which are not detected as being installed:

 1. The battery --- there is no battery power
 2. Sound ---- there are no audio devices
 3. The webcams --- no camera or video devices are detected

 What must I do to get them back?

 Windows 10 with November update, 2-in-1 Tablet

Offline Boggin

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Re: Hardware loss after drivers update
« Reply #1 on: December 24, 2015, 08:37:39 am »
If your restore points are enabled, then use those to before the updated drivers - else, in Device Manager right click on those that were updated and select Properties then under the Driver tab you should have the option to Roll back driver.

Offline clayto

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Re: Hardware loss after drivers update
« Reply #2 on: December 25, 2015, 11:48:44 am »
Yes, I have rolled back successfully, except for the webcam -- only one of the cameras is working at the moment. I did not want to use restore unless necessary as there were nearly 30 drivers involved and I did not want to have to update so many again.

Offline Boggin

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Re: Hardware loss after drivers update
« Reply #3 on: December 25, 2015, 02:46:09 pm »
You only need to update drivers if you have problems with what you have.

Updated drivers can be the biggest cause of crashes - where did the notification come from that yours needed updating ?

Offline Julian

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Re: Hardware loss after drivers update
« Reply #4 on: December 25, 2015, 09:27:12 pm »
Hmmm did Windows 10 auto update your drivers?
Julian

Offline jraju

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Re: Hardware loss after drivers update
« Reply #5 on: December 27, 2015, 05:52:48 am »
Hi, Has all other problem solved except web cam. Then go to the device manager for the drivers for web cam there and roll back or update. The problem will be solved.
                         If still you have problem, go to Run, type msinfo32 and then enter to get system information. There you click components and in that problem device. If it is any entry there, then go to the device manager to find those problematic device. Double click the properties, go to device information tab, which will list all the specification of problematic device. There you please check the hard ware id and then search for those drivers from your web cam manu site and install it. Just using any program from third parties are very risky. Which site did you download from
The Bottom line is "Check your hardware first if it supports the task you try".

Offline clayto

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Re: Hardware loss after drivers update
« Reply #6 on: January 03, 2016, 02:16:44 pm »
I used IOBIT Driver Boost, highly recommended by a tech who has a Facebook page. Rolling back is not always possible (option greyed out) or if possible does not work. But IOBIT sent me a link to a tool which did work for a while, although the problem has reappeared.

Offline Julian

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Re: Hardware loss after drivers update
« Reply #7 on: January 07, 2016, 02:33:59 am »
I love Iobit driver booster! saved my skin so many time's except i've had issue's as well with it downloading and installing the incorrect driver's the way around the greyed out option to roll back is a system restore to an earlier point.
Julian