I've tried it on my Win 7 laptop this morning and it printed the default picture and address a lot easier than on the Win 10 machine, so I think this could be a Win 10 thing, or more specific, a 1903 thing.
You haven't said which version of Windows you are using.
For personal reasons I won't be able to test it again with the Win 10 machine until much later today, but I will first uninstall/reinstall the program should 1903 have corrupted it.