New Member Help (SOLVED)

[BaryBazz]

Hi,
I have recently become a pro user to solve my problems but I am still having problems installing 11 windows updates and get the dreaded error message 80070490.  I have tried the full suite or repairs and a few other fixes from Microsoft but still no joy.

I am using a Sony vaio laptop with win 7 home premium , 64 bit with IE11.

I don't know if it is related but when I open some pages in IE11 all the text is in a narrow width down the left hand side of the page but there is no problem when viewed in chrome or on another computer. I have tried resetting IE and playing with the compatibility settings but again no luck. Maybe this is related to getting some updates which can't be installed.

Hope you can help.
Barry

[jraju]

did you try windows system readiness tool. if not  try to use it . it will fix your problem

[BaryBazz]

yes already tried that tool but no joy

Barry

[Willy2]

- Did you anything else with your system while updating ? I know Windows Update is very "brittle" and can easily be "broken". I Always use the "Update system & shutdown system" option of Windows when I close my system. Then Windows Update can use all the resources it needs and won't generate such an error.

[Boggin]

That Windows Update error is a difficult one and in some cases, a factory reset/reinstall was the only solution.

If you've run the System Update Readiness Tool (SURT), it will have produced a log.

This can be found in C:\Windows\Logs then double click on the Checksur one which will open in Notepad.

Of the MS Fixits, have you run this one to reset the update components ?

https://support.microsoft.com/en-us/kb/971058

Have you tried updating just one update at a time, or Googling for the MS direct download for each update ?

As for your IE problem, not sure if the Anvi Browser Repair Tool will do anything for you.

http://www.anvisoft.com/browser-repair-tool.html

Click on the IE icon in the left pane to see/edit the repairs.

How long have you had the IE problem and did it occur after downloading anything and have you tried IE without add-ons ?

Windows key+r then type iexplore -extoff and press enter then click on the home page icon to browse.

[BaryBazz]

That Windows Update error is a difficult one and in some cases, a factory reset/reinstall was the only solution.

If you've run the System Update Readiness Tool (SURT), it will have produced a log.

This can be found in C:\Windows\Logs then double click on the Checksur one which will open in Notepad.

Of the MS Fixits, have you run this one to reset the update components ?

https://support.microsoft.com/en-us/kb/97105


Have you tried updating just one update at a time, or Googling for the MS direct download for each update ?

As for your IE problem, not sure if the Anvi Browser Repair Tool will do anything for you.

http://www.anvisoft.com/browser-repair-tool.html

Click on the IE icon in the left pane to see/edit the repairs.

How long have you had the IE problem and did it occur after downloading anything and have you tried IE without add-ons ?

Windows key+r then type iexplore -extoff and press enter then click on the home page icon to browse.

Hi Boggin

Thanks for your detailed reply.

I will try the solutions you have given and report back. I don't really want to do a complete reinstall and will only do this as a last resort.
I think I have sorted the IE11 problem as I've appears this was something to do with rendering.

Barry

[Boggin]

Thanks for the update on IE - I wouldn't have associated that with rendering as I would have expected other problems.

I assume you un/checked the first box under Advanced for Use software rendering instead of GPU rendering ?

Flash Player first came to mind as Chrome has its own, but there again, other problems would have been experienced if FP had been buggy.

[BaryBazz]

Here is the log. Can anyone advise.

Barry

[Boggin]

Did you run the Pre-Scan in Option 2 of Windows Repairs to see if it reported missing Package files ?

There are quite a lot in the Checksur log.

If they tally with what the Pre-Scan reports and you are using an Intel CPU, then go to your computer support site and download the Chipset drivers and then redo the Pre-Scan to see what it reports then

The Component store also has corruption, but don't know if the two go together - I'll ask Shane about those.

[Julian]

Wow! I just read that log i would really like to see what your prescan log show's. The 0x80070490 is a nasty error with the cbs manifest.

[BaryBazz]

Had to do a complete format in the end but all problems now sorted.

Thanks everyone for your comments.

Bazzer

[Boggin]

Another member is getting the same error and this MS offering hasn't helped https://support.microsoft.com/en-us/kb/2509997

I think he'll eventually have to do what you have done, which is the only fix others have had to resort to for that error code.

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