« previous next »
Pages: [1]   Go Down

Author Topic: Neat Desk 5.4 will not open  (Read 17070 times)

0 Members and 1 Guest are viewing this topic.

Offline gklandscape

  • Newbie
  • *
  • Join Date: Jan 2014
  • Posts: 3
  • Karma: 0
    • View Profile
Neat Desk 5.4 will not open
« on: January 24, 2014, 12:33:15 pm »
I have a win 8.1 desktop and have a neat desk scanner attached but can't get the software to open. It crashes when loading 'a problem cause the program to stop working correctly'. Neat Desk support is worthless. I have uninstalled and reinstalled, run tweaking but still cant get it fixed. Any help would be appreciated   :cry:
Logged

Offline Shane

  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9281
  • Location: USA
  • Karma: 137
  • "Knowledge should be shared not hidden."
    • View Profile
Re: Neat Desk 5.4 will not open
« Reply #1 on: January 24, 2014, 01:03:20 pm »
Windows repair only helps Windows, it doesnt aim at any programs.

The things to check is to make sure you are running the program as administrator. Also is DEP enabled on your system?

Shane
Logged

Offline gklandscape

  • Newbie
  • *
  • Join Date: Jan 2014
  • Posts: 3
  • Karma: 0
    • View Profile
Re: Neat Desk 5.4 will not open
« Reply #2 on: January 24, 2014, 02:50:33 pm »
Yes it runs as admin and DEP is enabled
Logged

Offline Shane

  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9281
  • Location: USA
  • Karma: 137
  • "Knowledge should be shared not hidden."
    • View Profile
Re: Neat Desk 5.4 will not open
« Reply #3 on: January 24, 2014, 02:52:47 pm »
Which option is chosen for DEP?

Shane
Logged

Offline gklandscape

  • Newbie
  • *
  • Join Date: Jan 2014
  • Posts: 3
  • Karma: 0
    • View Profile
Re: Neat Desk 5.4 will not open
« Reply #4 on: January 25, 2014, 09:03:52 am »
It was originally on the 1st option and I changed it to the 2nd option but that did not make a difference, windows still will not let the program lunch  :confused:
Logged

Offline Shane

  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9281
  • Location: USA
  • Karma: 137
  • "Knowledge should be shared not hidden."
    • View Profile
Re: Neat Desk 5.4 will not open
« Reply #5 on: January 27, 2014, 11:47:25 am »
The program may just not work with Windows 8.1, but try this tool to totally disable DEP and see if it does any better :-)
http://www.tweaking.com/content/page/disable_or_enable_data_execution_prevention.html

Shane
Logged
Pages: [1]   Go Up
« previous next »