Malwarebytes freezes system at specific file, noting fixes it

[drpad]

Malwarebytes referred me to this repair program, since nothing else seems to work. Repair seemed to go fine, but tried to run scan and it froze at the same place. Ojn restart CHKDSK ran ok but had to repair 2 orphan files.
The file that Malwarebytes freezes on is:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\s-1-5-18\Componants\000021091A0090400000E0239E6F5E85

Any suggestions, or just give up on trying to run MalwareBytes, since everything else seems OK?

[Shane]

So when malwarebytes gets to the reg key
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\s-1-5-18\Componants\000021091A0090400000E0239E6F5E85

It just freezes and doesn't move forward?

Also when you ran my Windows repair tool which repairs did you run?

Shane

[drpad]

Hi Shane, thanks for the reply. I ran all repairs, when I ran your program. Then when I tried Malwarebytes the screen froze at:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\000021091A0090400000E0239E6F5E85

Malwarebytes support had me run http://oldtimer.geekstogo.com/TFC.exe
Did that, tried Quick Scan again. This time program froze at:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\000021091A009040000000A0FE51DCC7
which is the next string down in the registry.
The freeze causes the hour glass to appear when I run the cursor ogver the Malwarebytes program or over the toolbar. It will not allow me to open anything else. It even prevents CNTL ALT Delete from opening up. I have no choice but to do a hard shutdown.
When I reboot, Windows goes into CHKDSK mode. In the second step it finds a couple of files it moves into directory 88159, then in step 3 it moves a bunch of "orphaned" files?
Weird, huh?

[Shane]

Have you done a bad sector check on the drive yet?

Using chkdsk it would be

chkdsk /F /R C:

You will need to reboot when you put that in a cmd.exe window as Windows cant check it when Windows is running. And it will take a long time to run, but it will check to see if you have any bad sectors ont he drive, which if you do, and that part of the registry is on a bad sector would explain what is going on.

Shane

[drpad]

Shane, before I do that, does it make a difference that I was able to run Malwarebytes successfully, in Safe Mode?

[Shane]

No, we are just checking for bad sectors on the drive, which is hardware related and not software

Shane