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General Computer Support / Windows 7 Lenovo - hangs up unable after boot to access or run anything
« on: September 08, 2018, 01:37:34 am »
This is the wifes laptop and hasn't had any backups etc.
Windows 7 Lenovo - hangs up after boot, unable to access or run anything.
Eventually reports:
C:\windows\sysWOW6c\d3d9.dll is either not designed to run on windows or has an error.
then reports:
Dropbox cannot be loaded - error code 0xc000006 (Im not sure what dropbox is).
then reports:
AVGUAI - application error 0xc000006
then:
explorer- application error
Starting in 'safe mode' - it goes through the routine of self diagnosis and repair but reports cannot be repaired.
Any suggestions on recovering this and keeping the user data.
Cheers,
Stephen
Windows 7 Lenovo - hangs up after boot, unable to access or run anything.
Eventually reports:
C:\windows\sysWOW6c\d3d9.dll is either not designed to run on windows or has an error.
then reports:
Dropbox cannot be loaded - error code 0xc000006 (Im not sure what dropbox is).
then reports:
AVGUAI - application error 0xc000006
then:
explorer- application error
Starting in 'safe mode' - it goes through the routine of self diagnosis and repair but reports cannot be repaired.
Any suggestions on recovering this and keeping the user data.
Cheers,
Stephen