Messages

1

General Computer Support / Re: Can't start computer after repair

« on: December 29, 2017, 09:13:19 am »

thats strange,  instead of booting into kasperkey it booted me into safe mode.
Since I was there I decided to use the option to check why the system wasn't starting.  I'm a little nervous

2

General Computer Support / Re: Can't start computer after repair

« on: December 29, 2017, 09:07:30 am »

I disabled secure boot and I changed the order of booting but it doesn't boot from drive

3

General Computer Support / Re: Can't start computer after repair

« on: December 29, 2017, 08:59:06 am »

So far so good the only thing is I am having difficulty to enable boot order in bios.  I move the arrow to removable device then press enter to save changes but when I try to start up to thumb drive it just boots the way it has been. I created a kasperky drive I got the software to add ISO  to drive so I think I did that ok

4

General Computer Support / Re: Can't start computer after repair

« on: December 29, 2017, 08:33:23 am »

As I said I'm a newbie please have mercy on me but can you give me detailed instructions hoe to do this.
I don't have a disk drive but I did download the Kasperky file and put it on a thumbdrive.

5

General Computer Support / Re: Can't start computer after repair

« on: December 29, 2017, 08:23:09 am »

I felt like the virus was removed.  I had Windows defender and Malwarebytes that detected it and removed it.
RBH

6

General Computer Support / Can't start computer after repair

« on: December 29, 2017, 07:36:54 am »

I was search for a program to check drivers because when I viewed YouTube video the screen would go blank for a few seconds.  I went to a site and got a virus.  After this Some programs that used the internet wouldn't load ie. Weather, Todo, Edge.  Thunderbird worked and Internet explorer.  I found this program to try to fix it.  I did the repair for virus infection.  It seemed like it was working for edge because during the process It was now able to connect.  When it was complete it said to restart computer.  I restarted and it won't boot. I have a black screen and if I move the mouse I see the cursor with the blue working circle.  I've tried to restart several times and nothing.  I'm new at all this so hopefully some one can help.
Thanks RBH