Messages

1

General Computer Support / Re: Problems with (1466) cat and mum files

« on: January 23, 2017, 04:11:14 pm »

Attached log.

2

General Computer Support / Re: Problems with (1466) cat and mum files

« on: January 23, 2017, 05:41:25 am »

Yes, Dec rollup was installed. Sure, I will run SURT again. As a double check, you are recommending running KB947821 again, yes? Also, does someone have enough experience with WSUS to answer this.. I looked at the WSUS specific log to determine what was installed. HOWEVER, windows update does not show these installed packages. Does that seem correct?

3

General Computer Support / Re: Problems with (1466) cat and mum files

« on: January 23, 2017, 04:15:27 am »

I had a system image (acronis) from Dec. and reverted to it, but the WU problem predated it. Restore points did not help. I am convinced that there are corrupted DLLs that are causing this issue. I do not want to do a full reinstall, but I am considering moving forward to Win 10 or a Linux distro for this machine (which is my personal development laptop). I was hoping for a way to "fix" the issue without those steps.

4

General Computer Support / Re: Problems with (1466) cat and mum files

« on: January 23, 2017, 03:15:53 am »

I ran the offline WSUS successfully! Jan's security rollup still failed after reboot. I had hidden Dec's previously, but will hope that Feb's will work. If anyone has any additional thoughts, please let me know. Thanks for the help again to all.

5

General Computer Support / Re: Problems with (1466) cat and mum files

« on: January 22, 2017, 01:53:03 pm »

SURT ran to completion when left alone for 12 + hours! I then tried Windows Update again and received a failure, albeit with a different error code (8024001). After reregistering (I added /s switch) the list of DLLs from the above article, etc. I reran Update and received my trusty error 80073701. This is for January, 2017 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB3212646).

Any thoughts?

6

General Computer Support / Re: Problems with (1466) cat and mum files

« on: January 22, 2017, 12:46:48 am »

Thanks for the input! Yes, this all started due to Windows Update(s) failing. I have tried updates and SURT tries as admin and other accounts to no avail. I have also tried disabling Norton AV and the firewall. I also deleted the SoftwareDistribution folder and retried installing SURT. It immediately recreated the necessary folders but then hangs and adds nothing else to the files after noting the start of the SURT install in the log. The two KB links you suggested both report that the update does not apply to my computer (which is 64 bit) despite being marked appropriate for that. I have ran numerous rootkit and malware programs without finding anything.

I am at my wits end.

7

General Computer Support / Re: Problems with (1466) cat and mum files

« on: January 20, 2017, 08:30:57 am »

Note for additional info SURT will not run (from install).

8

General Computer Support / Re: Problems with (1466) cat and mum files

« on: January 19, 2017, 02:43:43 pm »

Thanks for helping! No, I do not believe that it ONLY missing mum files. Attached is the log file from the pre-scan.

Note: I ran script to repair catroot2 folder. I have a Lenovo Motherboard with Intel Processors. It seems to have all the newest drivers.

Also note that CheckSUR.log notes only missing .mum files!

9

General Computer Support / Problems with (1466) cat and mum files

« on: January 19, 2017, 12:27:52 pm »

Hi,

I ran the pre-scan (I am having security update problems), and I was advised that I have problems with 1466 files in c:\windows\servicing\packages. How do I even begin to replace/fix this. sfc does not find any issues. The windows repair program pre-scan advised that I will need to manually replace the files. Note, I am running Windows 7 Pro (64 bit). Also trying to run the DISM update tool just hangs.

Any ideas?