Messages

1

General Computer Support / Re: Samsung Laptop won't boot

« on: November 24, 2016, 05:22:27 pm »

Graphics is an 'AMD Radeon HD 6900 M Series' card
I have just uninstalled the card and deleted the drivers ran the autodetectutility. I then scanned for hardware changes and it does not find the card.

2

General Computer Support / Re: Samsung Laptop won't boot

« on: November 24, 2016, 04:56:59 pm »

What I have done is Uninstall the graphics card and deleted the drivers for it. I have downloaded an .exe file,called 'autodetectutility' from AMD which finds the card, downloads and installs the drivers for the card.
I cant recall if the time my laptop was freezing was before it was updated to 10. I would need to ask my son if he can recall.

3

General Computer Support / Re: Samsung Laptop won't boot

« on: November 24, 2016, 03:44:54 pm »

I have used Lightroom and Photoshop before in Win 10 but I don't recall using both of them at the same time. What I was doing was opening jpgs from lightroom into photoshop. This is something you can do while editing photos in Lightroom.
I did have a problem in Win 10 when my laptop just simply froze shortly after starting up. The period between startup and freezing became progressively shorter until it froze just on the appearance of the Desktop screen. It got to a stage where i did a clean install of Win 10.
Neither of the two programmes show up in Task Manager/Startup or in the non-MS services under the Services tab in msconfig.
What confuses me is that Samsung say that my CPU wont support Win 10. Is that possible? It is a pretty hi-spec laptop (Gaming Laptop).

4

General Computer Support / Re: Samsung Laptop won't boot

« on: November 24, 2016, 11:54:10 am »

It still continues
Been in touch with Samsung and explained the problem and asked if there was anything they could do. I also told them what i had done trying to resolve the problem. I gave them the Model Number and Serial Number. They then wanted to know what platform I was using.

I replied
Windows 10 upgraded from 7

They replied
"Upon checking the model NP700G7A, it is not upgradable to Windows 10 due to pre-installed Intel Atom Processor that provides no support or a limited support on the software drivers so even replacing the Graphics card, the processor is still cannot support Windows 10.
 It is much better to revert back to original pre-installed software to keep your notebook function in good performance. Just keep your drivers updated through running the SW Update tool that will search for an available updated drivers/software/application pre-installed to your unit. You can download the SW Update Tool from the below link if the application do not exist from your unit:"

I replied asking
"Is the pre installed 'Intel Atom Processor' the same as 'Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz' processor which is in my Laptop. I have included a screen shot of the Device Manager showing the Processor in the laptop."
I also attached a screenshot of the Device Manager showing what Processor is in the laptop.

To this they replied
Intel ATOM and Core processor are different. The incompatibility issue is on the other drivers that are just compatible to Windows 7 & 8 versions only. So the Intel processor cannot support Windows 10.

Can any one make sense of this for me 

5

General Computer Support / Re: Samsung Laptop won't boot

« on: November 21, 2016, 04:51:06 am »

If I try to update the display adapter, in Safe Mode, it tells me that the driver I have is the most up to date one.
I am booting into Safe Mode Windows 10 using the F8 key.
I had a problem with my Laptop some time ago but was unable to boot into Safe Mode. I came across this site.
http://www.bleepingcomputer.com/tutorials/enable-the-f8-key-in-windows-8/

6

General Computer Support / Re: Samsung Laptop won't boot

« on: November 21, 2016, 03:01:40 am »

Unfortunately not.
Thanks for your help

7

General Computer Support / Re: Samsung Laptop won't boot

« on: November 21, 2016, 02:47:59 am »

Attached pic of Display Adapter Status

8

General Computer Support / Re: Samsung Laptop won't boot

« on: November 21, 2016, 02:32:10 am »

I am able to boot properly into Safe Mode and see what is on the screen.
The fan is running.
I have tried the bright light thing on the screen and I do not see an image when I do that.
I will have to strip the Laptop down to get at the Ram of which there are two sticks.

9

General Computer Support / Samsung Laptop won't boot

« on: November 21, 2016, 12:11:33 am »

Hi all
Last night I was working with Adobe Lightroom and was opening Photoshop Elements through Lightroom. As Photoshop was opening the screen went a strange colour (sort of Orange/Yellow) with possibly lines across. It was only there for a couple of seconds and then the screen went blank, no picture. I restarted the Laptop, running Windows 10, Windows started to boot with the circle of dots but then went blank. I then booted into Safe Mode and the Laptop booted as it should. I then Opened Lightroom and Photoshop successfully but could only go so far as I was in safe mode.
I have tried the Laptop again this morning but it still won't load.
Is it likely that I have overloaded my graphics and 'fried' something?
My Laptop is a
Samsung NP700G7A and is about 4 years old.
Any help would be greatly appreciated.
Thanks.

10

General Computer Support / Laptop freezes even in safe mode

« on: October 04, 2016, 11:50:42 pm »

Hi
Running Windows 10. Upgrade from 7.
My laptop has started freezing and I have to do a hard shut down. I have booted into safe mode but after a short time it freezes. I can't get it to run long enough to really do anything. Any help would be greatly appreciated.
Thanks in advance.