Messages

1

General Computer Support / Re: Win 10 - cumulative updates seem to install, then roll back

« on: October 02, 2016, 03:23:44 pm »

Was afraid of something like that. Anyhow, the responses on this forum are spectacular. Thanks so much. Bet I don't get a relevant answer from MS - well - at anytime.

MB

2

General Computer Support / Re: Win 10 - cumulative updates seem to install, then roll back

« on: October 02, 2016, 02:51:48 pm »

Still no luck. Media Creation Tool at https://www.microsoft.com/en-gb/software-download/windows10 tells me that the tool can't upgrade my PC because the language or edition are not supported by the tool. This is Win 10 Education V 1607 build 14393.105

 

3

General Computer Support / Re: Win 10 - cumulative updates seem to install, then roll back

« on: October 01, 2016, 04:11:11 pm »

Hi,

I had previously run all of the possibly relevant procedures in the most recent Windows Repair version. Chkdsk and sfc found no issues. I downloaded several hopeful batch files to no effect. I ran some MS diagnostic tools and the offline updates that I was able to find. Nothing. My update history for the last week or thereabouts shows the following failures to install: KB3194496 (5 times), KB3189866 (1 time), and KB3193494 (21 times).

I ran the procedures you sent and have quoted the results below. In short, nothing has changed. Any other Ideas?


[==========================100.0%==========================]

Error: 2

The system cannot find the file specified.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

4

General Computer Support / Win 10 - cumulative updates seem to install, then roll back

« on: September 30, 2016, 12:49:46 pm »

Three win 10 cumulative updates fail to install. Have done everything that seemed reasonably non-destructive to fix this without success. Do not want to refresh unless absolutely necessary. Current is Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3194496), but the two previous cumulative updates had the same issue. Have tried uninstalling/hiding, but it keeps coming back and I've no idea how to ID which update(s) within the batch may be at fault. It reappears many times a day, appears to install, demands a restart, re-downloads (no issue with the downloading), goes through the entire updating process, then throws a can't finish error and rolls back. Completely stumped. Any awareness of how to deal with this? Specific logs to send? Computer otherwise appears to be working normally (though some MS apps install/update properly and some do not).

Thanks