i am back. sorry for the long delay but it took me awhile to be sure that my computer was operating correctly.
to answer most of your questions, the call to microsoft was initiated by me, to report the scammer! i called the phone number that is listed under support.
so then i asked them to take a look at my system and they said that they offer 1 year support for 149.95. which i figured was a "fair price" i have the receipt from m/s, but yes you are right they left my system in worse shape than it was when i called them. then i insisted that i be transfered to tech2 dept. they were a little better, but they always end up in the same place...reload your o/s...NOT!!!
so i figured i would give it a go by using tweak, went to download the newest version and that is where i came in. yes i already had run adware
i was in safe mode when i was talking to ya'll.
the tweak worked, so i immediatly sighned up for the full version, which i need now, because i think the virus is in my network, as i am on my laptop, and it is not scanning with malwarebytes, or m/ sec ess
again sorry for the long break, but i had enough of the computer thing for awhile and i needed to do some "farm" work
if you are interested i own huntmaster farms. and i will post a link to my website.
www.huntmasterfarms.com