Messages

1

General Computer Support / Re: Password and Administrator Password gone after repair

« on: May 24, 2016, 05:49:13 pm »

Interestingly, if I put in a totally bogus administrative password it says "Logon failure: unknown user name or bad password." But if I put in the correct password, it accepts it but fails to open to the next screen. This is my wife's PC. She is going to get really peeved if I don't fix this soon so please help if you have a good idea.

2

General Computer Support / Re: Password and Administrator Password gone after repair

« on: May 24, 2016, 05:43:33 pm »

So I tried to follow instructions from neosmart.net to fix corrupted profile in Windows 7. Could not do it through Guest Account because when I get to "Manage another account" it asks for the administrator password, but will not accept the one I was able to use prior to running Repair WMI. Method #2 suggests to start by reboot into Safe Mode by holding F8 through the boot process. Unfortunately, I am unable to boot into Safe Mode ever since I ran Repair WMI. Method #3 downloads and runs Microsoft Fixit, but that also requires administrative password. Am I screwed?

3

General Computer Support / Re: Password and Administrator Password gone after repair

« on: May 24, 2016, 07:05:37 am »

It says "The User Profile Service failed the logon. User Profile could not be loaded."

4

General Computer Support / Password and Administrator Password gone after repair

« on: May 23, 2016, 10:05:52 pm »

Ran Windows Repair 3.9.0 on Windows 7, Dell Vostro machine. Did all optional steps. Everything in Safe Mode, as suggested. When the repair was complete, I rebooted and could not log in using my normal password. It says User Profile not found. So I logged in as guest and went to Users. It asks for the Administrator password and won't accept it. Basically, I am completely locked out of my PC. Help!

Thanks,
Greg