Messages

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 22, 2016, 04:34:18 pm »

YAYAYAYAY !!!  Thank you TWEAKING.COM!!  boggin, you are a genius.  Sure looks like Chrome is the problem, I'd never have believed it.  For now I have chosen MSN as our homepage ... I'm sick to death of worrying over this, so we'll iron out the rest over time.  Thank you again for your very valuable time and patience.  Thank you X100 !!! .

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 22, 2016, 10:12:36 am »

When I click IE, the window opens with googlechrome.com/ in the left tab and the big ole message in the middle of the screen, Internet Explorer cannot display the webpage.   

I clicked the Diagnose Connection Problems and the Diagnostics box came up with "Windows cannot find "googlechrome.com" .... The option is to check the spelling or contact the network admin or ISP.  or cancel.

I have done nothing else. 

I would love to stay with this and fix it but my (disabled) husband is awake from a nap and I have to go there now.  I will check back in a couple of hours.  ~~ you may dedicate some time to yourself now if you like      ... stephanie

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 22, 2016, 09:47:10 am »

*******UH OH ... Panic ....
Okay, this does not look good ... I have no access to Google Chrome at all now.

Double clicking the icon makes the screen go black then the screen comes up with the shortcut/favorites across the top, but the are inactive, they won't  open up.  Clicking on them just puts the web address on the line, like I just typed it and have yet to  hit enter.

I tried the link down in the bottom left (the globe), not the quick launch .. whatever - all I got was a white page / new tab with nothing else.

Then I tried All Programs (same place, the globe), there is a simple icon listing for GC,  still get the permission box, click OK, screen goes dark, comes up supersized, then this time it went away, no white screen with New Tab.

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 22, 2016, 09:15:01 am »

You know, mr boggin   ... you may as well being speaking Greek to me with stuff like this ...

..." EDIT - You may have to reinstall Slimware's driver updater program, but that may have been responsible for some of those other items except Conduit which is a PuP and should be got rid of.

I used to have that driver updater program and SuperAntiSpyware used to snag adware that came with it, but that wasn't the reason I uninstalled driver updater.
[/quote]   " 

I am way out of my league on this website, and I know that.  You have been unbelievably kind and patient with me.  I surely appreciate it and hope you will stick with me to the end   

............. here goes.

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 22, 2016, 08:34:27 am »

Boggin,

No I cannot see the bottom left of the pane for some reason ... even on the other tabs, there is information off the screen I cannot get to.  Even double clicking the top bar does not resize the screen and there is nothing at the top besides the red X to close the window.

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 22, 2016, 07:09:45 am »

can you use a notepad file ? it came up out of nowhere, just popped up on the (laptop) screen with all of the information in one box.

this laptop computer is completely whacky now.  while trying to click on this file, the screen kept blacking out and resizing - every time i moved the mouse the screen would change.  i finally got quicker than the screen and clicked on the file and then 'open' and managed to complete the task.  the screen has never acted that badly before.

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 21, 2016, 08:14:04 am »

Julian, something changed / worked .... when I click on the GC icon, the screen still goes dark, but now for only a second - when it comes back up, the google background is supersized - it will then blink and come back NORMAL !!  I don't have to go to the padlock and go thru the password routine now.  YAY!

I still have open the screen with all the AdwCleaner info that I am afraid to close or uncheck ... but otherwise that seems to have done some good 

Now, what do I do with that info ?

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 21, 2016, 08:03:50 am »

Boggin -- I can't use the PSR on the laptop -- it's running VISTA

What would be your opinion on upgrading this machine to Windows 10?  I asked this question to someone on the HP forum and he said it would be strongly recommended NOT to do.  I got the sense he was trying to say it would bog the machine down - I didn't expect to jump directly from Vista to Windows 10 -- I have sense enough to know it would be a better idea to go from Vista to Windows 7 to Windows 10, and let the system upgrade each step - even if it is a lengthy process.  This machine is like granny's car ~~ it's only used for church on Sunday's and even then it's only driven downhill, both ways !!    Hardly any of the memory has been used, so there is plenty of space for upgrading.  Just a thought ..........................

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 21, 2016, 07:27:24 am »

I can't do Anything with this AdwCleaner information ... I cannot copy/paste (into anything - notepad, paint, word), I can't do the windows button/pause-break, if I even understand you correctly (I am used to my desktop machine, this is my husband's laptop ... all these buttons are foreign to me) ... 

There is information on tabs -- SERVICES, FOLDERS, FILES, REGISTRY and CHROME

Don't know why this stuff happens to me -- I hit the average sized pothole and get stuck in it.

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 20, 2016, 08:19:38 pm »

   i can't seem to make that work, julian.  it's late now - 1130 ... i'll give it a go tomorrow.  ~ stephanie

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 20, 2016, 05:11:08 pm »

Okay, so I ran the AdwCleaner and I'm left with a bunch of stuff I don't know what to do with ... "uncheck what you want to keep" ???   I have no idea!   ... sorry to be so difficult.

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 20, 2016, 05:00:25 pm »

Julian ... YIKES !!  Unclicking the box for Chrome / Properties / Compatibilities didn't work ... that gave me a box that said 'GC is unresponsive. Relaunch now?'  Yes or No ... Yes makes the screen go black and come back supersized again ... no option takes google away and resets screen back to normal size.

I mentioned earlier that I keep referring to GC, but it's not just GC ... it's any icon on the screen that leads to www.?  ... whatever.  Anything other than a document.. you understand.  But I do believe it is an Administrator issue.  I know I changed something somewhere, I just don't remember where

I will go run the link you gave me now ...  Thanks in advance for your time and efforts.  Like I told 'boggin', if someone could SEE this supersized screen, I believe it would be instantly understood and fixable.  I don't know anyone around here to show it to.  And I can't get a screenshot of it ...

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 20, 2016, 03:38:55 pm »

In response, Boggin ... " What version of Windows are you using and have you tried creating a new admin account without a password to see if it's a Profile issue ? "... There is Windows Vista on this old machine ~ please don't run!

And your question about creating a new Admin account sounds like what I thought might be the issue ~ I think I might have tinkered in that area and somehow messed something up - but I can't find it now and I am afraid to change anything if I do find it   

The red text errors / not really warnings are when you right click on the google background and select the last item, INSPECT.  That brings up a whole mess of stuff I can't begin to decipher!  I am guessing it's all computer talk for the google screen set up ?   There is a section at the bottom for FAILED TO LOAD info - turns out it's webpages that didn't open up correctly.  I can see this better on my desktop screen - similar error messages - apparently no big deal.

Anyway. I will go now and try to understand what it is Julian suggests.

Thank you SO VERY much for your help! 

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 18, 2016, 12:29:06 pm »

ARRGGH -- no matter where I click, it all acts the same way.  I always get that same 'permission box' ~ am I even calling that the right thing ? Do you know what I'm referring to there ? 

I had a brain-storm and right clicked on the super-sized background and then clicked on INSPECT ... familiar with that ?  I am not.  It looks like there could be an answer in all this computer - lingo ... ??  I have lots of RED WRITING THAT SAYS FAILED TO LOAD RESOURCE : NET : : ERR_FAILED
SW registered

... I have what appears to be a description of my screen size ( in red ) padding top: 115px  .... img [Attributes Style] height: 92px;  width: 272px.

Like I said, this is all Greek to me.  It looks useful -- could it be ?  Please say yes !! 

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 18, 2016, 08:07:49 am »

Seems like something is wrong with the Administrator Settings ... we can log onto the computer just fine - type in the password and the screen is ok, all icons come up the right size and there appears to be no problem with the computer.  When we doubleclick the icon for Google Chrome, we get the Permission Box.  Click OK there, and the screen blinks out then comes back in what I have been calling Safe Mode, that just what it looks like to me.  Everything is supersized, icons and the Google image on the background.  I contacted MS about this and they gave what they thought was a fix; they told us when we get to this point to go the bottom left and click on the padlock; that then brings up our original screen for us to retype our password.  We do that and the screen resets - the screen we left just a second ago returns and is normal sized, icons and all.  It will stay this way until we exit the Chrome screen or sometimes it will spazz out on it's own.

I keep mentioning Google Chrome but I really don't think it has anything to do with Chrome.  I can manage just a few things on the computer and evidently this is NOT one of them.  I am afraid I have changed something and I have no idea where or what.  I have been in touch with HP and MS and nobody has been able to help.  I even tried Norton and they wouldn't touch it.  We just can't afford a new computer and there has GOT to be a simple fix for this!  If somebody could just SEE the screen, I know it could be fixed.
 
Thanks for asking.

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General Computer Support / Re: Repairing Pavilion dv6-1230us

« on: May 17, 2016, 01:49:43 pm »

Thanks for the input Boggin ... I did the suggested power down stuff, safe mode and ran the repair twice ... to no avail.  Still have the same problem.   Don't know what else to do.

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General Computer Support / Repairing Pavilion dv6-1230us

« on: May 14, 2016, 03:21:37 pm »

  Kudos to you Shane for putting  your family first!  Business helps the family but the family needs the business too.

Your website was recommended to me thru somebody (a volunteer in the forum) on HP ... I questioned my 'helper' regarding which download to use, after he recommended the portable version.  He has not responded so I went with the Portable / Direct Download, no idea why ~ I know just enough about computers to get me into trouble    Anyway, what I really want to know is, if I have done everything else right, which I doubt, how do I know this download is running / working? I have had no indicators at all on the screen; should there be ?  This volunteer on the HP site warned me that this repair might take  hours, but that's all he said.  I'm okay with that, I just want a clock of some sort or something to tell me where progress is.

PS ... I am running this repair on Windows Vista 64-something.  ...sorry.

Thanks in advance for your help.  Hope you and your family have a great weekend together