Messages

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Tweaking.com Support & Help / Re: Computer shuts down during repair stage

« on: February 20, 2016, 04:47:04 am »

Boggin, your link for the direct download for KB3122648, when I click the download button it gives 3 options for the file, x64, ia64 (which I understand to be for Intel itanium systems) and x86. I used the x64 version and that failed.

I then ran the SURT for Win 7 64bit and tried the direct download for the update again and still no success.

earlier I checked my memory using the built in mem check and there were no reported issues. Also, I have had no other problems on the system. It has 8gb RAM but I do not recall the configuration at the moment of the sticks. As for the make and model, it is a custom built system with a 110gb solid state C drive and a separate 400gb D drive for data.

The event viewer for that time period of the shutdowns shows one critical error Event ID 41 as you said, and it is preceded by several 7036 and 7045. I will try the Tweaking Windows Repair program again and pay attention to the event log again after work today and capture them. You are correct, it was during the permissions check and reset that the shutdown occurred. Thanks for trying. I will pay closer attention and copy the logs next time.  For nowe the mystery continues but I need some sleep. 

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Tweaking.com Support & Help / Re: Computer shuts down during repair stage

« on: February 20, 2016, 01:43:10 am »

hmm I think I tried that, but maybe I picked the wrong file. I know I am running 64 bit, but the update offers x64.msu or ia64.msu with no explanation fo the difference. (I assume the x86 one is not my correct choice)
I have an AMD A10-6800K APU processor if that helps, so I am guessing the x64 file rather than the Intel one.

3

Tweaking.com Support & Help / Re: Computer shuts down during repair stage

« on: February 20, 2016, 01:04:36 am »

Sorry, Still_Game, I had an extra 2 in the update # above. It should be KB3122648  I will edit the original.
I have tried the update manually and automatically, same result "failed". There was an error message for the WU update failure, code 80073712 but the "get help with this error" did not help.

I got no error message from either Windows or Windows Repair program regarding the shutdown. The system just shut down and when I restarted there was no message. Thanks for trying and responding.

4

Tweaking.com Support & Help / Computer shuts down during repair stage

« on: February 20, 2016, 12:29:24 am »

System info- Win7 Home Premium 64bit
Program- Windows repair (All-in-one) v 3.8.3
Background info: Since the Feb 9th patch Tuesday I have one Windows update that continually has failed to load. It is KB31222648 (EDIT- correction, that should be KB3122648) a Security patch for .NET Framework 3.5.1  After inquiring of the person who built my system, he recommended I first try your program to see if it fixes it. I have no other failed Windows updates since I got the machine 2 years ago, and have not noticed any problems on the system.

I ran Windows Repair in safe mode w/network support after a power reset
I did the prescan which found no problem with Windows Packages files, no Environmental errors, however it found 43 reparse errors which I let it fix. I run Trend Micro Titanium AV which indicates no virus or malware issues on a scan.  Check Disk was found to not be needed, and System File Checker found no problems. so I did a registry backup and restore point, and proceeded to repairs.

About 3 minutes into the repair process, my system shut down. I restarted, and tried from the beginning again and got the same result, after which I went back and restored the registry from the backup point and came here.  Any ideas on what is going on? Why would the Repair process cause my PC to shut down mid process?

Thanks in advance for any help you might be able to provide. I am tired of Win Update daily insisting on trying and failing with this one patch and hoped your program would fix it. for now I may just hide the update until I can figure this out.
~(right now not so) Hape4me