Messages

1

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 14, 2016, 01:38:55 pm »

I did a full upgrade to Win 10, wiping the drive clean and starting over.  Things went smoothly but once windows was fully installed, the exact issues remain.  No usb devices showing up even with follow up downloads to update windows.
I decided to shoot it and I ordered another laptop which I had thought about over the last few months anyway.
Thanks so much for the help that you and Shane provided.  Apparently there are no forces on Earth that will fix this sucker.

2

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 13, 2016, 11:56:15 am »

In Windows Explorer the folder is listed as "Windows 7_OS(C:)" even as I open up folders beneath it.
I deleted the 2 Unknown Dev in dev mgr, restarted, then downloaded the 2 missing drivers 1C29 and 1C26 listed in windows update as being needed and ready.  Same error message regarding install "error 0x800f0219" for both.
Tried Microsoft Fixit to fix error listed above.  Site indicated that this error occurs when OS becomes misconfigured & files get damaged or are missing.  The site uses RegCure Pro which wanted payment.
Searched the Intel forum but fixes required that the USBs be listed in dev mgr.
Found these drivers at another forum but same error as before 0x800f0219.
Deleted unknown drivers again and through Win troubleshooting, all updates were deleted and reinstalled.
Restarted and 2 usb devices showed up in dev mgr but with same installation errors as above 0x800f0219.  Updating driver in dev mgr made usb disappear and show up as unknown device.
Uninstalled unknowns and installed intel update for chipsets.  It said current ver is 10.1.2.10 and asked if I wanted to install ver 9.2.0.1025 which I did. Install failed because "function driver was not specified"  Updating resulted in same message.  I have found these drivers or just a chipset fam usb driver at other sites and tried them with same results.
Also installed Renesas Electronics usb 3.0 (bkwrds compatible to 2.0) Control Driver for "intel destop boards" and Renesas usb 3.0 (bkwards 2.0) Host Control DRiver verr 2.0.4.0 which just installed under Programs (x86)\usb 3.0 host controller driver and nothing changed even when I ran the exe file.
Tried to download chipset host controller for win 7 and then run a compatibility adjustment.  I wasn't successful but not sure that I did it correctly.
There are a number of other people who experienced similar problems but each had usbs listed in dev mgr and updating driver in some way seemed to fix the issue for them.  Obviously, I can't do this.

3

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 12, 2016, 06:35:40 am »

When System Configuration pops up nothing automatically shows but under the Boot option it indicates that Win 10 is the current OS.
Yes, I'm willing to try anything that you suggest.

4

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 11, 2016, 04:00:31 pm »

I ran the scan which suggested that I install Chipset Device Software 10.1.1.14 even though current driver listed in scan as 11.0.0.1157 so I followed suggestion.  Result was no change in Device Mgr and when I ran scan again it showed exactly the same recommendation.
I went looking for the drivers 11.0.0.1157 and 10.1.1.14 to download.  In the process the Intel site indicated that "The Intel chipset device software does not install drivers for AGB or USB." Maybe we're barking up the wrong tree.
Driverscape Scan indicated that I should install
Intell HM65 Express chipset family LPC interface controller - 1C49 and
Intel 6 series/C 200 series chipset family pci express root port 3 - 1C14 but both of these drivers are already installed under System Devices.
(Really frustrated at this point.  Spent yet another day working on this damn computer)  Let's continue.

Regarding other symptoms, some places on my laptop has Win 7 listed as the OS while in other places Win 10 is listed.
Windows is constantly changing my defaults back to the Windows defaults.

5

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 10, 2016, 06:00:30 pm »

I ran the Windows Repair but no change.  Still no USB.

6

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 10, 2016, 03:32:43 pm »

In Device Mgr there are 2 listings Other: Unknown.  They will not update the drivers and always return after deletion. Properties indicates "The drivers for this device are not installed." The driver is listed as oem44. When I opened oem44 listed in the Windows folder the description is "CougarPointUSB.inf.  Assigns the null driver to devices for yellow-bang removal and brand Intel devices.  Under Strings it says "PCI\Ven_8086&Dev_1C26Desc "Intel 6 series/C200 Series Chipset Family USB Enhanced Host Controller -1C26" In reviewing the Events it appears that both of these unsuccessfully attempt to load upon each startup but can't because "Device not configured."
Do you think that this might related to the problem with USBs that we have?

7

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 09, 2016, 09:18:13 am »

The upgrade now didn't work within Safe Mode.  It started then stopped after 1% indicating that This will not work on your computer.
Current boot time with your parameters is one minute, twenty secs.
The blue circle only shows when I move the cursor and then only for 3-4 secs.
Turning off fast startup did not produce USBs in device mgr.
I couldn't use the recommendations in your referenced article because all require that USB be listed in device mgr.

8

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 08, 2016, 03:12:00 pm »

I installed USB3.0 Host Controller Driver.exe for Win 7 64bit from the Lenovo site but still no usb showing up in device manager.
The startup time has improved since I removed some of the items from Startup.  It takes about 3 1/2 minutes from starting until Task Manager shows a 0 for CPU.

9

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 08, 2016, 12:46:46 pm »

I was able to reinstall windows and save files.  Now boots normally but very slow.  I completed all of the updates.
USB ports are not recognized, however.  USB doesn't even show up in Device Manager.  Tried to find a USB controller driver online but can't find one for this Lenovo Thinkpad E520 laptop.  Has Intel i5 chip.  Lenovo doesn't provide it.  They seem to only have Windows 7 host controller drivers.
Thanks for all of your help so far but there's a new problem to tackle.

10

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 07, 2016, 01:22:06 pm »

Tasks deleted: Message Control Plus, Windows 10 Upgrade Assistant.
I have attempted System Restore a couple more times. I may have indicated that the restore effort worked.  Actually, the message is that it wasn't completed and thus no files were changed.  Error: 0x80070002.  "failed to extract the file (D:\Windows\nativeimages_v2.0.50727_64\Microsoft.PowerShel#\bf173b)"  "The restore point was damaged or was deleted during the restore."  I don't think that there is a D drive on my computer and all files are on C. Also, when System Restore is ready to start, it indicates that the OS is Windows 7.  A couple months ago I upgraded to Win 10 from Win 7 and, indeed, it's running Win 10. 
I tried again to post with the CBS log file attached but this site wouldn't allow me to do so.

11

General Computer Support / Re: Win 10 won't boot except to Safe Mode

« on: October 07, 2016, 10:18:06 am »

For some reason my posts aren't being displayed so I'll try this without the attachments.
Sorry for the delay.  I just returned home from vacation and now have access to repair disks, Ethernet, etc.
For some reason only 3 recent restore points were available (I'd like for it to save much more) and none changed the computer's behavior.
I also ran Windows Memory Diagnostics but can't find the log with results.
Ran dism...  and results are attached.  No corruptions were found.
Scannow results are attached.  Message indicated that some corruptions were found and fixed.
At this point no change in computer.  I can boot up only to Safe Mode with F5 or through the recovery disk.
With recovery disk I ran Startup Repair but it said Startup Repair couldn't repair the computer.

12

General Computer Support / Win 10 won't boot except to Safe Mode

« on: October 03, 2016, 02:39:21 pm »

I have a Lenovo Thinkpad Edge E520 (Windows 7 upgraded to Win 10 a couple months ago).  Since I stopped a couple processes from running in Task Mgr (Message Control Plus, Windows 10 Upgrade Assistant), on startup I get a screen with Windows logo and circling dots under it (wait symbol), then the screen goes blank and I get a black screen with the circling dots.  I let it run like this for 2 hours and it just stayed on this screen.  I followed the procedures and ran Tweaking (attached) but no change. Sometimes, but not always I can press F5 while booting and get to Safe Mode and I think it actually booted correctly with F5 once or twice.  Sometimes I can get it to boot normally when pressing F8 during bootup.  When Safe Mode opens I get an error message "Get Started can't be opened by the Built-In Administrator account.  Sign in with a different account." Another error message often occurs at this point, "Windows Security Center can't be started."
One other thing, not long before this problem began I installed drivers, help, support, etc. for an HP wifi printer. I have since uninstalled it with no benfit.

13

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: July 24, 2016, 11:12:00 am »

The laptop upgraded to Windows 10 seamlessly once I restored from the image.  Everything seems to be working fine.  Thanks so much for your help with these issues.
Not quite sure how to end this thread and marked closed but it is.

14

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: July 22, 2016, 06:02:29 pm »

Update.  I've been able to restore the image and so far it's working ok so don't spend any time on this.  I'll update later.
Thanks.

15

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: July 22, 2016, 03:58:34 pm »

Yes, I'm very aware of the cut off.  Thanks.
As it turns out even though I have 2 different Recovery Disks which I made from the laptop, neither will start the recovery process. Once attempted I get the message that this is "not the correct DVD."  Same thing happens with my Lenovo Startup & System Repair disk that I had made from the laptop.  Also, I have an image backup labeled as a .vhd file, however, when my Recovery Disk accesses the external drive for backup, after a few minutes the message "Cannot find the backup files."  There are several backups on this external drive, however, and the .vhd file is a few layers deep.
Suggestions?

16

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: July 05, 2016, 04:59:28 pm »

I'll follow your suggestions but I won't be able to work on it until after July 22nd.  I'll let you know.  Thanks.

17

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: July 04, 2016, 01:46:28 pm »

I made a Windows PE disk and a Linux Boot disk with the paragon program.  I was able to see and backup the important files but nothing enabled windows to boot normally.  If you think that it is safe and possible to just upgrade to windows 10, I think that is what I want to do.  I'm assuming that I would just reinstall factory settings and then attempt to upgrade.

18

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: July 03, 2016, 11:01:32 am »

Unfortunately, I only have XP and Win 10.  The computer is a Lenovo Thinkpad and I have a Lenovo Startup and System Repair disk that I made. (I also have an Avast rescue disk).  Currently the message when I run one of my bootable disks is
Cannot find a system image on this computer
Win Boot Configuration Data file does not contain a valid OS entry.
Indeed, the hard drive used to show up in one of these repair programs that we're using but it no longer does.  This has been the case since I entered those commands at  https://support.microsoft.com/en-gb/kb/927392

19

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: July 02, 2016, 07:33:45 pm »

No, the updates never did download fine.  Only that one file KB... downloaded fine.  I've also attempted all of the options at https://support.microsoft.com/en-gb/kb/927392 and the laptop still won't bootup.  The boot is slightly different now, however.  It's looking for an image that was created (there is none).  I attempted to just Load Drivers as the other option but no success.  Also, when System Recovery Option screen comes up, my Windows 7 is not longer displayed as an option to choose for recovery tools.  The option window is now blank.  I had also changed the boot priority so the DVD drive is first for whatever that's worth.  I'm no longer able to access the cmd prompt so I couldn't run rstrui.exe but I've attempted restore points in the past and none of the restore points worked.
I've been considering upgrading to Win 10.  Is this a good time and is it still possible since I can't get Win 7 to boot?

20

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: July 02, 2016, 11:58:44 am »

Unfortunately, this didn't change anything.  So I used my Lenovo Startup and Repair disk.  I don't remember really authorizing it to do anything but since then the laptop only boots to the Advanced Recovery program which will fix nothing.  Using Startup Recovery only provides results saying that this computer isn't compatible with Startup Recovery.  I do have a Lenovo Recovery disk which provides me with the options of Restore windows partition or Restore to factory settings. I'm concerned that the Restore windows partition might delete my data on the disk so I haven't used either.  When I used a Bart PE disk for startup, I got the message
error 0x0000007b (0xf78d6528, 0x00000034, 0x00000000) and suggested chkdsk /f which found no errors.  I'm able to get to the cmd prompt and see that my data is still on the HD but can't get any of it to run.
Suggestions?

21

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: June 23, 2016, 11:11:20 am »

This update downloaded just fine.  As you guessed, no change in being able to download regularly.

22

General Computer Support / Re: error 800f081f unable to update Windows 7

« on: June 23, 2016, 06:57:10 am »

Thanks.  Yes, that eliminated the Lenovo error message.  No change in windows update search, however.

23

General Computer Support / error 800f081f unable to update Windows 7 (SOLVED)

« on: June 22, 2016, 02:07:22 pm »

I have read through the previous post regarding 800f081f and have attempted all of the suggested solutions including copying and pasting at the cmd.  All without success.  I have Win 7 on a Lenovo Thinkpad Edge.  The last update I see listed is dated 5/25/16.  When I attempt to update windows the "searching for updates" just keeps running with no results even though downloads are available at Microsoft.
I've run the Tweak repairs including the Pre-scan and I'll attach those.  I've also attempted to run wu10.diacab, however, it can't start and I then get the error 80070002 "context restricted."  The same error number pops up when I try to run windows troubleshooter "windows update diagnostic."
I've downloaded and run "System Readiness Tool" and subsequently "windows update standalone installer"  all to no avail.
Whether its related or not I also get an error on startup indicating that the Lenovo Service Bridge file could not be located.  See attached log.
There are no viruses or malware detected.  No errors are evident when I use sfc/scannow or ckdisk (actually I now see some errors so I'll fix them).
Please help.
Curtis

24

General Computer Support / Re: Error even after all Tweak repairs used

« on: April 05, 2016, 03:41:16 pm »

Shane,
I have used the Tweaking repairs more thoroughly and believe that the problem is resolved.  Thanks for your help with this.
Attaching the latest pre-scan results.

25

General Computer Support / Re: Error even after all Tweak repairs used

« on: March 25, 2016, 07:34:55 am »

Shane, thanks for keeping on your list.  I realized that you have many things to do.  The problem remains exactly the same.   Controlling my computer remotely would be fine.  Just let me know what we need to do.