Messages

1

General Computer Support / Re: Replace files - Windows 7 64bit

« on: December 08, 2015, 10:16:43 am »

Hi Julian

I have also not been able to install windows update KB3080079 with error 8000FFFF.  Other updates have installed (microsoft security I believe) but I've tried this one a few times and it will nor install.
CMD

2

General Computer Support / Re: Replace files - Windows 7 64bit

« on: December 08, 2015, 10:05:11 am »

Hi Boggin
I used the GWX Control Panel to stop MS pestering me with the windows 10 upgrade and that's worked a treat.  Thank you. 
CMD

3

General Computer Support / Re: Replace files - Windows 7 64bit

« on: December 08, 2015, 05:24:55 am »

yes I did

4

General Computer Support / Re: Replace files - Windows 7 64bit

« on: December 07, 2015, 09:39:39 am »

Hi Julian - I placed the file in C:\Windows\Servicing\Packages.
I have just checked the registry and it shows the file as having been modified on 5th December 2015 so I guess it loaded successfully.
 

5

General Computer Support / Re: Replace files - Windows 7 64bit - Multiple Certificate/signature rejections

« on: December 05, 2015, 09:13:21 am »

Hello Julian

I carried out the file replacement as instructed but, unfortunately, this has not repaired my problem.  I see the pre scan, attached, suggests the programme file as possibly corrupt due to bad digital signature.  This is the problem I am experiencing all over the computer.  Outlook I can access after a warning.  Hotmail log in is denied to me as is btmail, Microsoft support, amazon and many others.  The same with some downloaded programmes (Norton cannot be reinstalled though I have been able to download and run Microsoft security essentials) though not all.

I have looked through windows reliability monitor to see what was going on at the time and the only activity was on the day before the problem occurred when there was a reconfiguration of 4 Office 15 components.  Interestingly these were reconfigured again about 36 hours later.

Also windows 10 attempted to install and failed (because I stopped it), though this was after the problem first occurred.  It started installing without my permission - windows has taken to automatically checking the upgrade to 10 box in my list of updates.

6

General Computer Support / Re: Replace files - Windows 7 64bit

« on: December 02, 2015, 07:19:51 am »

Hello again Shane

Apologies that my earlier message was so brief - I was struggling to attach the file(s) and leave the house in a hurry.  Your help is very much appreciated.

Catherine

7

General Computer Support / Re: Replace files - Windows 7 64bit

« on: December 02, 2015, 01:16:05 am »

Hi Shane - the pre scan file is hopefully attached

8

General Computer Support / Re: Replace files - Windows 7 64bit

« on: December 01, 2015, 11:03:58 am »

Hi Boggin
Thank you for your quick response.
I've tried to run a scan with ESET but, unfortunately, Windows blocks the software as it can't verify the publisher!
I was in safe mode and accepted the active x but couldn't get any further.  Other software I've been able to download and run, such as yours, malwarebytes, hitman, Kaspersky TDSSKiller, AdWCleaner.
CMD

9

General Computer Support / Replace files - Windows 7 64bit

« on: December 01, 2015, 09:07:41 am »

I've just run Tweaking repair tool and have been told that I must manually replace C:\Windows\Servicing\Packages\Package_1_for KB2479943 31bf3856e35 amd64 6.1.1.0.mum and combined problems were found with the packages files, these files need to be replaced.  I don't have the first idea of how to set about this - can anyone help.  Problems started five days ago when windows refused to open websites citing certification problems.  Also dislikes my outlook but will allow me to open it.  Microsoft security found Exploit:  Java/CVE-2011-3544 but I suspect that's been on my system for years and not really the reason for the problems.  Have done lots of work removing virus', malware, temporary files etc but problem persists.