Messages

1

General Computer Support / Re: Windows Fax and Scanner Problems

« on: April 30, 2016, 10:58:55 am »

Thanks for all the information and the disks. Did everything above but got the same message - windows resource protection found corrupt files but was unable to fix some of them. Details ... in the cbs.log

2

General Computer Support / Re: Windows Fax and Scanner Problems

« on: April 18, 2016, 03:24:28 pm »

Unfortunately this computer did not come with any disks. It came with windows 7 home and I upgraded to win 7 pro. Symptoms: you can scan with Microsoft Office Document Scanning but not with the HP Solution Center program which works best when it is working. Concerning the FXSAPI.dll file. I either copied it from the cloned hard drive or the original hard drive that came with this computer, I don't remember which.

3

General Computer Support / Re: Windows Fax and Scanner Problems

« on: April 18, 2016, 02:33:50 pm »

Never got to the point to recheck the windows fax and scan box as it would not disable/uninstall. I copied the file from my old hard drive a while ago, I think.

4

General Computer Support / Re: Windows Fax and Scanner Problems

« on: April 18, 2016, 01:41:41 pm »

I tried all of the above to no avail. I removed the check from windows fax and scan, closed out and restarted and got the message that the changes could not be completed and they were being uninstalled. Ran sfc  /scannow and got the following message:
 
 Cannot repair member file [l:18{9}]"ehres.dll" of Microsoft-Windows-ehome-ehres, Version = 6.1.7600.16385

 Cannot repair member file [l:20{10}]"FXSAPI.dll" of Microsoft-Windows-Fax-Common, Version = 6.1.7601.21705

5

General Computer Support / Windows Fax and Scanner Problems

« on: April 17, 2016, 05:15:06 pm »

Replaced FXSAPI.dll and scanner is working now but still getting these messages from sfc /scannow report. Need to find out how to repair this.

Cannot repair member file [l:20{10}]"FXSAPI.dll" of Microsoft-Windows-Fax-Common, Version = 6.1.7601.21705
Cannot repair member file [l:18{9}]"ehres.dll" of Microsoft-Windows-ehome-ehres, Version = 6.1.7600.16385

6

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 13, 2015, 09:00:05 pm »

Yes, the fx error is still showing up. I don't see anything of significance in the event viewer.

7

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 13, 2015, 07:32:14 am »

I am wondering if the error message is showing because the modem is in constant use screening phone calls?

8

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 10, 2015, 12:41:50 pm »

Checked Teredo and it is working properly.

9

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 10, 2015, 05:39:32 am »

It came back without having to change the DWORD value.

10

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 10, 2015, 04:57:42 am »

Teredo is there, no yellow alert. Will check on  FXSAPIDebugLogFile, it is empty.
I searched for  FXSAPI.dll and found files of different sizes. I am guessing this is not normal and could be causing the error?

11

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 09, 2015, 06:45:58 pm »

I did what it said in the kb article and the yellow alert is gone and so is microsoft teredo tunneling adapter.

12

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 09, 2015, 05:05:06 pm »

Okay we have faxes now. I went to the turn on off features under print and document services uninstalled, restarted and installed and now it is running.
Is Teredo Tunneling something that I need? Lastly Windows XP mode is not fully functional but it is something that I may uninstall and reinstall at a later date if I need it.

13

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 09, 2015, 03:53:05 pm »

I tried to run the hotfix for the fax but it says that the update is already installed. I looked for the fax icon but can't find it. I looked under programs and features, turn windows features on or off but I don't see it there either. I have only used it within windows xp mode which doesn't fully work anymore. However it would be better to use fax under win 7.

14

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 09, 2015, 10:58:57 am »

Guess I got lucky. Thanks for your help

15

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 09, 2015, 07:30:33 am »

Fixed - Downloaded Hotfix for srvnet.sys from Microsoft and it fixed the File and Printer Sharing. I have not checked the fax error mentioned in the sfc report.

https://support.microsoft.com/en-us/kb/2473205

16

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 09, 2015, 04:55:13 am »

Malwarebytes only found one thing, Dell System Detect, which I had previously told it to ignore.

17

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 08, 2015, 05:24:44 pm »

okay, I ran Tweaking in safe mode and did the two things you asked above and enclose screenshots.

18

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 08, 2015, 10:14:19 am »

I did the above and there is no yellow alert except for rapport ei64. There also is no listing for microsoft teredo tunneling adapter, so no yellow alert for it.

19

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 08, 2015, 08:44:38 am »

They are running. Box next to Server is checked but the process is stopped

20

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 08, 2015, 08:20:09 am »

Both flagged as started

21

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 08, 2015, 08:09:09 am »

Don't know, but they aren't there. I had to run wmic service list brief from the command prompt. If you try to run otherwise it runs but the closes immediately.

22

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 08, 2015, 07:34:08 am »

Yes, Tweaking repairs at least once in safe mode after running Tweaking firewall repair. Screenshots attached.

23

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 07, 2015, 04:13:59 pm »

The yellow alert is still next to the Microsoft Teredo Tunneling Adapter. I will try file and printer sharing in safe mode and see if it works. Thanks.
Doesn't do anything.

24

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 07, 2015, 10:38:09 am »

Shutdown Trusteer and snipping started working.

25

General Computer Support / Re: Windows 7 - file and printer sharing will not turn on and stay on

« on: November 07, 2015, 06:40:28 am »

Tried windows firewall repair, will try turning off AV and windows firewall again. Rapport EI64 is refering to IBM Trusteer Rapport provided by our bank as security. It hasn't ever caused any problems that I am aware of. Tried and still get the same result. Tried all the above and the Server and Computer Browser still giving error 1068, file and printer sharing still will not activate.