Messages

1

General Computer Support / Re: Missing files Windows 8.1

« on: August 18, 2015, 11:55:24 am »

Hey, Shane.

This time it paused on 39 for several hours. Setacl isn't running and doesn't appear to have crashed either. It's now moved on to 40, but it's still been 13 hours. I've attached the screenshot. Cmd.exe has been running the whole time alongside the repair.

I'll let you know what files I'm missing when I'm able to run it all the way through, which hopefully happens on its own. I'll send you the log of the repair, if you'd like, when it does finish.


Cheers.

2

General Computer Support / Re: Missing files Windows 8.1

« on: August 16, 2015, 01:47:16 am »

Hi, Shane.

Can you please send me the files you have when you see this? I know you don't have all of them but it's something!


Thank you.

3

General Computer Support / Re: Missing files Windows 8.1

« on: August 12, 2015, 01:00:42 pm »

Hi, Shane.

I don't know if you have found those other files yet, but I was thinking that I would just format my computer. However, when I tried to do so, I got this error (attached), which nothing seems to fix. I'd like to just reformat my computer but I can't find my USB with the backup of the OS. Is there any other way or is the error fix-able? 

Thanks for the info.

P.S: When I click on the "link" to check solutions, nothing happens, except it minimizes the 'settings' app.

Update: Still can't format the drive from Windows. Tech wants to charge me $35 to do it?

4

General Computer Support / Re: Missing files Windows 8.1

« on: August 11, 2015, 02:36:40 pm »

Sorry, but when what happens? Last time I ran the software it didn't pause on 1 this time. It ran all the way through. I'll check the events.

5

General Computer Support / Re: Missing files Windows 8.1

« on: August 11, 2015, 02:23:38 pm »

Hi Shane,

Yeah, there was a cmd.exe open the whole time, doing permissions, etc.

Thank you very much with help for the files.

By the way, my computer is running a lot faster after running your software. Thank you!


- Joanna

6

General Computer Support / Re: Missing files Windows 8.1

« on: August 11, 2015, 08:00:16 am »

Hi Shane,

I've attached a screenshot. I just started running it, but this is exactly what it looked like the whole 11 hours. Nothing at all in the log, except what you're seeing. I'll update with another screenshot in a while.

Btw, do you happen to have any of those missing files? Windows Update has been the absolute worst lately. That's why I downloaded your software, actually.

Thanks for your help.

- Joanna

Update: It ran through from 1 to 44, "did the repairs" and rebooted. Now, when I check for updates, these are my options. The update needed to upgrade to Windows 10 is unchecked automatically by Windows. Before there were 14, now there are these.



p.s: should I avoid Silverlight?

7

General Computer Support / Re: Missing files Windows 8.1

« on: August 10, 2015, 02:46:14 pm »

Hi Shane,

Um. I was in Safe Mode the whole time, doing nothing else on the computer. I followed all the instructions.
In fact, I just left it overnight. That's my point... I don't think that's normal.

8

General Computer Support / Missing files Windows 8.1

« on: August 09, 2015, 09:37:50 pm »

Hi everyone,

My computer is a Dell Inspiron 15R-5537, running Windows 8.1. The error numbers when trying to install the updates are 80070BC9 and 8007371B.

I've attached the missing files according to the pre-scan, and my results from an sfc scan.

I've been having trouble for weeks when trying to update Windows, so hopefully this is what I need to solve the issue.

Also, when running Windows Repair, it was stuck on 01 (Reset registry permissions) for over 11 hours. I eventually just stopped it because I needed to use my computer outside of safe mode. Is this normal? I'd like to run the program all the way through but it hasn't happened yet.

Thanks for the help. I REALLY appreciate it. This is driving me crazy.

Cheers