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General Computer Support / Re: BSOD and atapi.sys
« on: April 02, 2015, 11:30:23 am »Quote
Now I noticed in the log that you posted that it wasnt always the atapy.sis but also a few other files with all the same error.
So a couple of questions
1. have you ran chkdsk c: /r on the system yet to check for bad sectors?
Yes
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2. Have you ran combofix.exe and tdsskiller.exe yet?
I just ran tdsskiller, and it did not indicate any problem. Perhaps I need to interpret something.
I did not succeed in running combofix. When it got to the scan portion, it froze the computer, including the clock, twice. I ran it in safe mode, and after 25 minutes, there were no results and no CPU activity and the computer appeared to be frozen except for the clock.
I did run GMER without finding any problem.
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You said the problems where happening before you replaced the dvd drive, so we know that isnt the cause.It has been happening occasionally for quite a while. Then I upgraded Macrium Reflect to v.6. I ran a backup successfully. I ran an incremental backup successfully, but the second incremental caused the BSOD. It has done this every time that I have tried it. Macrium is not been able to figure out what is causing it. after I upgraded Macrium Reflect, the crashes started occurring more and more frequently.
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have you also made sure to get all the current updates for XP?
Yes.
Thank you.
Phil