Messages

1

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 02:32:06 pm »

What's your email address?  Also, how can you look into my computer?

2

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 02:25:35 pm »

Yes, what I wrote is what I copied from the analysis.  now what?  lol

3

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 02:14:51 pm »

Ok..........um.........this is what the crash thingy said. :  Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer

Now what?

4

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 02:07:48 pm »

Ok, well let me get that download off my computer, then I will download your thing..............I'm getting a migraine. lol

5

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 01:59:57 pm »

o crap, really?? There are a bunch of things to download on there.  want me to forget the other thing??  and download the whocrashed then?

6

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 01:55:13 pm »

I  went to that website and downloaded the reimage repair tool and wow!!  28 programs have stability issues. 
windows damage is medium.  What do I do now??  Hit repair???

7

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 01:43:33 pm »

I copied and pasted that into the prompt after the sfc scan and nothing happened.  Where do I go to retrieve it?

8

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 01:31:28 pm »

OMG It was running the sfc scan and Igot a blue screen!.   ugh.. I am on my Ipad again.  I restarted it in safe mode w/ networking and running the scan again.

9

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 01:06:11 pm »

It only froze twice while in safe mode and I was using the "safe mode w/ networking".  I was running a few pc clean up scans.  Those scans did clean out a lot of "junk" that was on the computer and it hasn't froze in safe mode since then.

I'm not using any kind of program when it freezes.  I could be just be on facebook browsing or on Ebay or just reading an article on msn and it would freeze.  Any time of the day or evening.

It could be fine and I walk away from the computer but when I return...........mouse is frozen and it won't do anything.  It's just so random.  Out of ALL the scans and tests I've run over the past 10 days, the ONLY thing that came back wonky is the SFC scan that found corrupt files but couldn't repair some of them.  That's it.

Looking at that even log really opened my eyes on exactly what's happening w/ the computer.  Just not sure on how to fix it..........

10

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 12:52:34 pm »

I did a power drain right before I did the tweaking tool I downloaded.  I also did a memory test a few days ago and it found nothing.  The PC doctor (on our Dell) did the full testing of EVERYTHING and found nothing.  Want me to do another memory test?

11

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 12:37:58 pm »

Not sure how this will look but here goes:


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-21T19:24:56.000000000Z" />
    <EventRecordID>115770</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>HoeschFamily-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  641536 file records processed.                                         
File verification completed.
  1045 large file records processed.                                   
  0 bad file records processed.                                     
  0 EA records processed.                                           
  77 reparse records processed.                                       
CHKDSK is verifying indexes (stage 2 of 5)...
  700836 index entries processed.                                         
Index verification completed.
  0 unindexed files scanned.                                         
  0 unindexed files recovered.                                       
CHKDSK is verifying security descriptors (stage 3 of 5)...
  641536 file SDs/SIDs processed.                                         
Cleaning up 82 unused index entries from index $SII of file 0x9.
Cleaning up 82 unused index entries from index $SDH of file 0x9.
Cleaning up 82 unused security descriptors.
Security descriptor verification completed.
  29651 data files processed.                                           
CHKDSK is verifying Usn Journal...
  35186792 USN bytes processed.                                             
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  641520 files processed.                                                 
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  129525249 free clusters processed.                                         
Free space verification is complete.
Windows has checked the file system and found no problems.

 609729879 KB total disk space.
  90740636 KB in 183680 files.
    124076 KB in 29652 indexes.
         0 KB in bad sectors.
    764171 KB in use by the system.
     65536 KB occupied by the log file.
 518100996 KB available on disk.

      4096 bytes in each allocation unit.
 152432469 total allocation units on disk.
 129525249 allocation units available on disk.

Internal Info:
00 ca 09 00 60 41 03 00 86 1c 06 00 00 00 00 00  ....`A..........
04 20 00 00 4d 00 00 00 00 00 00 00 00 00 00 00  . ..M...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

12

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 12:22:55 pm »

Ok, might be getting somewhere.  I checked the event log from the disk check and it didn't find anything HOWEVER, while I was in there, I could go back 6 months to see all the other events that have happened.

I didn't understand a lot of it BUT I did get when the computer froze this morning, I found out why.

This is what the event log said happened this morning.

The application Cannot be initialized:
Context:  Windows Application, SystemIndex Catalog

Details:  The content index catalog is corrupt  (HRESULT:  0xc0041801) (0xc0041801)

could THIS be causing the computer to freeze?

13

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 09:07:10 am »

 o and where do I go for the event viewer???

14

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 09:04:53 am »

ok, I am on my Ipad now.  I did it again and it is going thru.  It is not taking hours though, its already on stage 3 of 5.   

15

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 08:58:14 am »

I did,  chkdsk c: /r 

did I do something wrong? 

16

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 08:52:00 am »

Ok........um...........not sure if that was supposed to happen.........I did what you said, and upon restarting, a black screen came up and said it was checking then not more then a second later it said, it was clean and the computer restarted as normal.......................

17

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 08:38:15 am »

Will do, will start that now.............

thank you.......

18

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 21, 2014, 07:11:06 am »

Everything freezes, only option is the kill power.  It's even frozen in safe mode a few times.  I could be doing anything and it will freeze.  I don't think it's a "certain" program.  I would be just on the net and everything would freeze.  I could be watching a short video and it would freeze.  I try to pull up programs on the computer and while all the programs would be coming up, BAM.........freeze.  It seems that the more the computer is trying to work at something, it would do this.

I have run every test and the ONLY thing it found was when I ran the SFC test. It said.  "Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.log etc.

When I go and try to look at the log, I can't get access.  ALTHOUGH, I have been able to see it a few times.  After I did your tweaking tool, I could see it, but now I can't again.

I tried to do a dism/online/Cleanup-Image/restoreHealth from the command prompt but got this:  Error 87  Dism/online/cleanup-Image is unknown.

Hubby did find the original install disk. We haven't tried to uninstall and re install Windows.  Don't know if that's even an option, but we haven't tried that yet.  After that, the only thing we can think of is to call "the Geek squad" and have them come over.

It didn't freeze at all yesterday.  Was surprised because I was all over Ebay w/ several windows open bidding on a few things and it didn't freeze once.  Then this morning I turned it on and was on facebook watching a short video and everything froze.   

I can do things. It just seems so random.  I can still pay bills, surf the web, email etc, just inconvenient when all of a sudden, everything is frozen.

19

General Computer Support / Re: I don't speak computer..........omg.....help..............

« on: November 19, 2014, 04:06:19 pm »

OMGosh, I'm so sorry, I completely forgot to put what system we have.  Yes,  Windows 7 home premium w/ service pack 1.  Everything was perfect til some time in October.  I cannot find any event during that time that would tell me something happened........

20

General Computer Support / I don't speak computer..........omg.....help..............

« on: November 19, 2014, 03:52:36 pm »

Our computer is freezing.  It does this at anytime. Has been doing this since the middle of October. Before I downloaded this tool, I did a system restore, disk check, SFC check, a pc clean up, virus scan, diagnostic tests etc.  The ONLY thing that was found was from the SFC check. It said that some files were corrupt but could not repair all of them.  I go on the internet in search of some answers.  I found that I needed to do a "dism/online/cleanup-Image/RestoreHealth from the command prompt.  I got an error 87 saying that the option is unknown.  The only thing I know how to do now is call the Geek Squad from Best Buy........I really want to do this myself............