Messages

1

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: January 01, 2015, 05:12:14 pm »

SOLVED

The Repair Install (http://www.vistax64.com/tutorials/88236-repair-install-vista.html) fixed things. It took over twelve hours to get everything working and up to date.

A problem occurred after the install, during Windows Setup, that that may have indicated a simple few minute fix for the orginal problems.

During Setup a box appeared on the screen saying "Setup has detected that Net Framework Version 4 needs to be repaired". The repair took a few minutes.

The Dexcom program uses Net Framework 4. I do not know if KB2884256 (security update for USB drivers) uses it. Is it possible a simple few minute repair could have fixed this, or was that a side issue?

I consider this problem solved. Thanks for all the help.

2

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 16, 2014, 11:45:15 am »

RE: Where is SP1?

SP1 (KB936330) came out  Feb 4, 2008. My machine was built in August 2008. As best I can tell, all the dates on the files and folders on the Vista installation disc are November 2, 2006.

Except for the problematic  USB security update, KB2884256, all other critical updates have properly installed.

The list of installed updates shows SP2 (KB948465), but not SP1. So what happened to SP1? If it is on the install disc, how can I verify it? If it is not there, what happened to it?

3

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 12, 2014, 05:17:46 pm »

I uninstalled SP2, the KB2884256 update and the Dexcom driver failures still occurred. I got vlite (the program to create an updated installation disc)  to run,  but when trying to slipstream SP2 it stops working. Since removing SP2 did not help, I am not sure using an updated installation disc for repairs would help.  I received a number of new updates. They all installed except for the problematic KB2884256.

4

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 10, 2014, 12:13:25 pm »

RE: Installing Windows Automated Installation Kit – WAIK?

According to Brightbulb (http://www.brighthub.com/computing/smb-security/articles/53735.aspx) I need to "start off by installing the .NET Framework and WAIK."  I need to know how to install  the WAIK program from the image file (http://www.microsoft.com/en-us/download/details.aspx?id=10333). Even if I extract the files and folders (see attachment), how would the program be installed and run? 

5

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 09, 2014, 05:55:19 pm »

Before trying to create the ISO boot disk, is replacing the INFCACHE.1 file as described at http://www.instant-registry-fixes.org/resolve-windows-vista-usb-detection-issues/  worth a try.
Is this fix relevant?

6

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 08, 2014, 04:43:54 pm »

I updated the Intel DG31PR chipset driver from version 8.4.0.1016 to the latest version 9.1.2.1008 on 10/12/14 to try to fix this problem. It did not help.

7

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 08, 2014, 04:36:48 pm »

Thanks for the info.  I have previously tried a repair from the installation CD with no effect. But the CD is pre SP2.  If I understand the info in the link it seems this will not work. The link says:

"If you have an Anytime Upgrade Vista installation DVD, then you will not be able to do this."

"IF YOU HAVE THE VISTA SP2 INSTALLED:
This will not work if you have SP1 and SP2 installed unless your
Vista installation DVD includes SP2."

Unfortunately my disc is an "Anytime Upgrade" and does not include SP2. 

I tried doing repairs to SP2 but the computer can not find the files (see attachment).

I found this link on "How to Create Free Windows Vista SP2 Recovery Disk"
( http://www.ehow.com/how_8645148_create-vista-sp2-recovery-disk.html )
Does this seem feasible?

Thanks

8

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 07, 2014, 11:48:34 am »

RE: USB keyboard and mouse drivers fail.

I shut down the computer to remove the PS2 devices and put back the USB keyboard and mouse. When I restarted, the drivers started to install, but the USB keyboard and mouse drivers failed. The keyboard and mouse  did not function. I rebooted and did a "restore point" using the Windows installation disc . This made the USB keyboard and mouse functional again.

Attached are some "Event Viewer" and "Problem Reports and Solution"  logs that may be relevant.

9

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 04, 2014, 08:34:20 pm »

I tried your suggestion of uninstalling all the USB devices in the "Universal serial bus controllers".  This did not work. All failures still occur.

I am not sure I got all USB's,  but those were the only ones listed after changing mouse and keyboard to PS2.

I had shut down the computer and replaced the USB keyboard and mouse with PS2 types. When I turned it back on and locked in the Device Manager the only USB devices listed were under "Universal serial bus controllers". The one labeled "USB composite device" under this heading had disappeared. I think that might have something to do with the keyboard. Now there were eleven instead of twelve under this heading.

The "Human interface devices" and all devices under that headings disappeared.

The mouse and keyboard were now listed as PS2 and worked properly.
 

10

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 04, 2014, 10:23:00 am »

I found my computer has unused keyboard and mouse PS2 ports on back. I do not see these listed in the device manager,  but would guess they are the "HID-compliant consumer control device" and "HID-compliant device" under "Human Interface Devices" (see attachment). I will test to see if I can use a PS2  keyboard and mouse on these ports.   Let me know which devices in the previous post I should remove.

Thanks

11

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: December 03, 2014, 04:07:35 pm »

In "device manager" I have four areas that mention USB. One area is under "universal serial bus controllers". The mouse and keyboard have their own sections. I am not  sure  which ones  I should try removing. Just the ones under "universal serial bus controllers" or some or all of the others (see attachment). Both my mouse and keyboard are USB.  So what, if any, is the process for removing the mouse and keyboard and still controlling the computer?

12

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: November 30, 2014, 08:45:28 am »

The driver for the Dexcom Studio program fails to install. There is no driver to update. The one that fails to install is the only one. The program runs, but is useless without a working driver. The data from the measuring device can not be downloaded into the program for analysis without a working driver.

13

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: November 29, 2014, 04:35:12 pm »

 I updated the Intel DG31PR chipset driver from version 8.4.0.1016 to the latest version 9.1.2.1008 on 10/12/14 to try to fix this problem. It did not help. The Device Manager says the Nvidia driver is working and up to date.

The Dexcom Studio program does seem to  find the driver, but Windows will not load it, because it says it can not find a missing file that is there (see Dexcom7.jpg, and post 1 under "DEXCOM STUDIO CGM DRIVER INSTALLATION FAILURE"). I  believe the Dexcom CGM uses some sort of USB to UART Bridge VCP Driver.

I did find a problem that may be significant while checking updates thru the Device Manager.  It appeared under "Human Interface Devices" , "USB Human Interface Device". There were two of these. The drivers were working, but updates were available. When I tried to update either one I got the error message "This operation requires an interactive Window station"(see attachment DriverUpdateProb.jpg). 

14

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: November 28, 2014, 07:16:23 pm »

I just rechecked Device Manager. There are no yellow alerts. However, back on 11/11/14 there was a yellow alert under "Network Adapters" for the "Teredo Tunneling Pseudo-Interface". I was able to fix that, but it made no difference for the present problem.

If I plug in the Dexcom CGM device to any USB port, I do get a yellow alert because the driver is missing (see attachements). The normal Windows technique for finding the driver on line, on the computer, or on the Dexcom Studio CD fails to find it. It fails to install when the program is removed and then reinstalled. It fails to install when reinstallation of the driver is tried from within the program. It tries to install something called a " Virtual USB\COM driver" (see attachment)., but always fails.

The KB2884256 update came out and failed long before the Dexcom Studio program was installed. I thought they might be related because the error codes are the same and the update deals with USB drivers.

All other updates before and after KB2884256, which  came out over a year ago, have loaded properly.
I tried the normal automatic and then the manual update technique. I even found a copy of the update online and downloaded it so I could try installing it off line. I tried doing it in Safe Mode. I tried using "Selective Startup" in "Diagnostic mode". All techniques failed in the same manner.

The only plug and play I could find in the Device Manager was under "System devices" as "Plug and play software enumerator" (see attachment). There are numerous listings under "Non plug and play drivers".

15

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: November 28, 2014, 02:31:19 pm »

It appears I am already running Windows Installer 4.5 (see attachment).

16

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: November 28, 2014, 11:37:03 am »

I have tried both techniques before without success. I also suspect that one or more of the Windows Fixit programs I used just automated your command line technique.

17

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: November 27, 2014, 08:17:27 pm »

I checked the Services with the following results:

Windows Modules Installer                    Manual

Windows Update                  Started      Automatic               

Task Scheduler                     Started      Automatic 

Group Policy Client               Started      Automatic

Plug and Play                       Started      Automatic

PnP-X IP Bus Emulator                            Manual

I changed the Windows Module Installer and the PNP-X IP Bus Emulator to Automatic, then rebooted the computer. Both services now said they were "Started" but were  listed as "Manual". Both the Security Update and the Dexcom driver installation failed after making the changes. 

18

General Computer Support / Re: Catastrophic failure 0x8000FFFF, possibly caused by running Tweaking.com

« on: November 26, 2014, 03:45:48 pm »

Thanks for the article. If the problem occurs again I will try those techniques. At this time, I do not want to try to recreate the problem to test fixes.  The repair section of the Windows install CD did get things back to normal.  However, it would be nice to know what caused the problems.

19

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: November 25, 2014, 08:55:57 am »

The CBS log is huge 24.357KB with 3,768 pages. Perhaps it is too big to be attached and posted. It is attached to this post in Zip format.

20

General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: November 25, 2014, 08:29:42 am »

This is a test post without the CBS log text file attachment. If this posts properly it may indicate there is something in the CBS attachment that prevents posting.

21

General Computer Support / Re: Catastrophic failure 0x8000FFFF, possibly caused by running Tweaking.com

« on: November 24, 2014, 08:09:41 pm »

The error boxes in the attachments of post one popped up when I tried to do a Backup or System restore. I am not sure where they came from.  I did look in the Event Viewer and check the blue links. The links said:

"Results for: Microsoft Product: Windows Operating System; Version:
6.0.6002.18005; Event ID: 12349; Event Source: VSS;

No results were found for your query"

The Event ID was different for each error, but otherwise the statements were the same.
There is a summary of Event Viewer results in the attachment to post three (Backup_Restore_Errors.txt).

22

General Computer Support / Re: Catastrophic failure 0x8000FFFF, possibly caused by running Tweaking.com

« on: November 24, 2014, 03:40:59 pm »

Unfortunately I forgot what the blue screen said, but it did not help. The problem was fixed by doing a System Restore from the Windows Installation CD. I do not know what caused the problem. It would be nice to know what  caused it so I can avoid doing it again.

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General Computer Support / Re: Catastrophic failure 0x8000FFFF, possibly caused by running Tweaking.com

« on: November 24, 2014, 02:22:24 pm »

The problem occurred before running the Windows Repair. Windows Repair was used to fix the problem by allowing me to do a System Restore using the CD. Backup and System Restore would not work from the hard drive. The only things I could think of that might have changed the system settings or registry since the last update was running Tweaking.com and  some Windows updates. The updates that disappeared after the System Restore have been reinstalled. Backup is operating properly, thus eliminating the updates as a cause.  Attached is some info from the Event Log. Does the log info provide any clues?

Thanks

24

General Computer Support / Catastrophic failure 0x8000FFFF, possibly caused by running Tweaking.com

« on: November 22, 2014, 06:47:47 pm »

I ran the Tweaking.com Window Repair all in one (tweaking.com_windows_repair_aio_ setup.exe) on Nov 17,2014 to hopefully fix a Windows update problem (see KB2884256 update fails, Dexcom driver install fails thread). Today when I tried to run  a computer backup it failed (see attached photos). I tried a system restore to Nov 15. That failed for the same reason (see photo), shadow copies could not be created . I then did a system restore using the repair feature of the Windows installation  disk. That worked, and I was then able to  do a proper backup. Do you have any ideas of what happened?

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General Computer Support / Re: KB2884256 update fails, Dexcom driver install fails

« on: November 18, 2014, 06:48:39 pm »

I have run the "System Update Readiness tool. Windows6.0-KB947821-v34-x86.msu" with no effect. I have also run the following with no effect:

Hotfix for Windows (KB947821)
MicrosoftFixit.wuFISC.1933248052692592.1.1.Run.exe
MicrosoftFixit.wu.LB.9328810687104191.3.1.Run.exe
MicrosoftFixit.wu.RNP.148323629132156062.4.3.Run.exe
MicrosoftFixit50202.msi
MicrosoftFixit50624.msi