Messages

1

General Computer Support / Re: ran repair tool - now not administrator

« on: November 01, 2015, 03:05:26 pm »

Hi.
I did see the Alternative method (which I'm trying right now) but the comments afterwards said it didn't actually work.
I'm looking at your 2nd link and it's a bit confusing because some commenters say it didn't work for them, but I'm still going to try the Alternative Method.
Thank you for your help (I don't want my comments to sound critical of you. I'm trying to be factual only and let you know what is happening).

What is also a bit strange perhaps is that hkey_Local_machine/software/policy/microsoft/windows has no entry/key for a Windowsupdate folder.
I'm unsure whether there should be one.

I'm trying to update from Win 8.0 to Win 8.1 and/or Win 10.

2

General Computer Support / Re: ran repair tool - now not administrator

« on: November 01, 2015, 02:13:17 pm »

Hi.
I don't have a listing for Local Security Policy.
I have Win 8.0, not 8.1.
I have Windows Home edition that might not have Local Security Policy.

Is there a way to view 'Local Security Policy' in Win 8.0?

Thank you.

3

General Computer Support / Re: ran repair tool - now not administrator

« on: October 31, 2015, 10:41:44 pm »

"Sounds like the UAC might be messed up.

You can run the permissions repairs for both the registry and files from my windows repair program, you can also try enabling and disabling the UAC. basically just switch what ever way it is now and then switch it back. For some reason that resets it and gets it working normally sometimes."

What is a UAC?

4

General Computer Support / ran repair tool - now not administrator

« on: October 31, 2015, 10:36:53 pm »

Hi.
I ran the repair tool.
However now when I try to update from Windows 8.0 to 8.1 I get the message that my account is not an administrator, though it was before using the repair tool.
It still says that I'm an administrator on my account but, as mentioned above, but I can't do anything as an administrator.

Has anyone else ran into this problem?

5

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 29, 2014, 01:49:13 pm »

@ Shane - Very sorry to hear of your sad recent loss.

My condolences to you and your family.

Thanks. I am trying to keep posts answer but I wont be on much until next monday.

Shane

\\

My condolences also.

6

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 27, 2014, 06:31:12 pm »

Given the changes you've already made, unless Shane advises differently - it may be time for a repair install http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

I don't entirely understand the instructions.

In step 4 "•If you have Windows 8 installed, then you must use a Windows 8 DVD/USB.".

I don't have a Win 8 DVD/USB because Win 8 came pre-installed on my PC laptop.

•.Looking into it a bit further, I think I create it here "•If you have 64-bit Windows 8 installed, then you can only use a 64-bit Windows 8 DVD/USB."

7

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 27, 2014, 06:20:13 pm »

Given the changes you've already made, unless Shane advises differently - it may be time for a repair install http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

I don't entirely understand the instructions.

In step 4 "•If you have Windows 8 installed, then you must use a Windows 8 DVD/USB.".

I don't have a Win 8 DVD/USB because Win 8 came pre-installed on my PC laptop.

8

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 27, 2014, 03:55:27 pm »

I tried a Troubleshoot/Advanced Options from PC Settings/General/Advanced Startup

and I got this error:


Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ‎10/‎27/‎2014 11:36:07 AM (GMT)
Number of repair attempts: 1

Root cause found:
---------------------------
Unspecified changes to system configuration might have caused the problem.

Repair action: System files integrity check and repair
Result: Failed. Error code =  0x490

9

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 27, 2014, 06:22:06 am »

I tried running the Tweaking repair in safe mode but unfortunately I got the same error.

I backed up my registry and created a restore point.

10

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 26, 2014, 07:19:25 pm »

How do I backup my registry?
I might try deleting the entry with updatusUser.

Thanks.

I deleted it but I still have the same problem. same error code.

This is frustrating.

11

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 26, 2014, 07:08:32 pm »

How do I backup my registry?
I might try deleting the entry with updatusUser.

Thanks.

12

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 26, 2014, 07:05:29 pm »

Unfortunately I didn't find any duplicate file paths. But there is a 2nd key in the SID Profile list S-1-5-21.
The profileImagepath is C:users/updatusUser. But that doesn't exist.

I have no memory of moving the Documents and Settings folder. Everything is all on drive C.
However I did partition derive C once, but I later removed that partition. I wonder if that somehow caused the problem.

13

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 26, 2014, 06:37:47 pm »

Thank you.

"SystemEventlog Source:Userenv Event ID:1508Full Description:Windows was unable to load the registry. This is often caused by insufficient memory or insufficient security rights. More Informations:From a newsgroup post: "These error logs indicate that the user profiles in your server are either corrupted, or are not properly configured. Suggestion 1: This can happen if some users’ ProfileImagePath registries are duplicated with other users' ProfileImagePath. To resolve the issue, perform the following steps: 1. Run "WHOAMI /USER /SID" to determine the users’ correct SID. If you do not have the whoami command tool, you can download and install it from the link below. Note: By default, it will install to the C:\Program files\Resource Kit folder. To run it, go to a command prompt and change the path to C:\Program Files\Resource Kit. Then type "whoami /USER /SID" (without quotes) and press Enter. It should display the current users’ name and SID. 2. Check the ProfileImagePath value under the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\. Note down this ProfileImagePath value. 3. Check the other ProfileList\ keys for matching ProfileImagePath values and deleted those keys. Note: Please make sure you have backed up the registry key before you delete them. 4. Test and see if the problem is fixed. Did you manually move your users' profiles to another drive? If you have moved the Documents and Settings folder, it will lead to the issue. Microsoft does not support moving the Documents and Settings folder in Windows Server 2003 or Windows XP to another drive. Suggestion 2: If the issue persists, I suggest that you create a new user and then copy the user profile. When copying, the following files should be excluded: - Ntuser.dat - Ntuser.dat.log - Ntuser.ini. "

The SID points to 'Test2' which I used when trying to create a 2nd account.

3. Check the other ProfileList\ keys for matching ProfileImagePath values and deleted those keys. "
I presume 'deleted' should be 'delete'.


I'm unsure what this all means.

1) I get the SID, which I've done.
2) I check the profile path.
3) If there are duplicates the same as 2) then delete them (doing a backup first)

 
I'll try it and see what happens but I should not be using 'test2' as my SID I believe because I only created it to test a 2nd account to find out if using a 2nd local account would solve the problem, and I only created it a couple days ago.

Thank you.

14

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 25, 2014, 07:01:16 pm »

Perhaps this is significant: Security UserID="S-1-5-18" />

In regedit/profilelist s-1-5-18, profimagepath %systemroot%\system32\config\systemprofile

15

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 25, 2014, 06:25:44 pm »

in regedit, hkey_local_machine/software/Microsoft/windows/windowsnt/current version/profilelist/s-1-5-21 - etc.
There are two entiries.
One has profileimagepath c?users/g_m etc.
There is such a file. It exists.

The 2nd entry for profileimagePath has c:/Users/updatususer

This folder does not exist.

Should I create it or should this be something else?

Or does it matter? Is it important?

Thank you.

16

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 25, 2014, 05:40:39 pm »

I tried to run an install again and I got these messages (events 1508 and 1542):
Log Name:      Application
Source:        Microsoft-Windows-User Profiles Service
Date:          2014-10-25 8:35:14 PM
Event ID:      1508
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      GordsDell17RSE
Description:
Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

 DETAIL - The configuration registry database is corrupt.
 for C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
    <EventID>1508</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-26T00:35:14.011470100Z" />
    <EventRecordID>124330</EventRecordID>
    <Correlation ActivityID="{81711767-EFBF-0006-6C17-7181BFEFCF01}" />
    <Execution ProcessID="1080" ThreadID="5560" />
    <Channel>Application</Channel>
    <Computer>GordsDell17RSE</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData Name="EVENT_REGLOADKEYFAILED">
    <Data Name="Error">The configuration registry database is corrupt.
</Data>
    <Data Name="File">C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat</Data>
  </EventData>
</Event>

------------------------
Log Name:      Application
Source:        Microsoft-Windows-User Profiles Service
Date:          2014-10-25 8:35:14 PM
Event ID:      1508
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      GordsDell17RSE
Description:
Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

 DETAIL - The configuration registry database is corrupt.
 for C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
    <EventID>1508</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-26T00:35:14.011470100Z" />
    <EventRecordID>124330</EventRecordID>
    <Correlation ActivityID="{81711767-EFBF-0006-6C17-7181BFEFCF01}" />
    <Execution ProcessID="1080" ThreadID="5560" />
    <Channel>Application</Channel>
    <Computer>GordsDell17RSE</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData Name="EVENT_REGLOADKEYFAILED">
    <Data Name="Error">The configuration registry database is corrupt.
</Data>
    <Data Name="File">C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat</Data>
  </EventData>
</Event>
----------------
Log Name:      Application
Source:        Microsoft-Windows-User Profiles Service
Date:          2014-10-25 8:35:14 PM
Event ID:      1542
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      GordsDell17RSE
Description:
Windows cannot load classes registry file.
 DETAIL - The configuration registry database is corrupt.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
    <EventID>1542</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-26T00:35:14.037489200Z" />
    <EventRecordID>124335</EventRecordID>
    <Correlation ActivityID="{81711767-EFBF-0006-6C17-7181BFEFCF01}" />
    <Execution ProcessID="1080" ThreadID="5560" />
    <Channel>Application</Channel>
    <Computer>GordsDell17RSE</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="Error">The configuration registry database is corrupt.
</Data>
  </EventData>
</Event>
--------------------
Log Name:      Application
Source:        Microsoft-Windows-User Profiles Service
Date:          2014-10-25 8:35:14 PM
Event ID:      1542
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      GordsDell17RSE
Description:
Windows cannot load classes registry file.
 DETAIL - The configuration registry database is corrupt.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
    <EventID>1542</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-26T00:35:14.037489200Z" />
    <EventRecordID>124335</EventRecordID>
    <Correlation ActivityID="{81711767-EFBF-0006-6C17-7181BFEFCF01}" />
    <Execution ProcessID="1080" ThreadID="5560" />
    <Channel>Application</Channel>
    <Computer>GordsDell17RSE</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="Error">The configuration registry database is corrupt.
</Data>
  </EventData>
</Event>
------

17

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 25, 2014, 05:26:39 pm »

I also saw this in the event viewer:
Log Name:      Application
Source:        Microsoft-Windows-User Profiles Service
Date:          2014-10-25 8:15:03 PM
Event ID:      1508
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      GordsDell17RSE
Description:
Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

 DETAIL - The configuration registry database is corrupt.
 for C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
    <EventID>1508</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-26T00:15:03.582591800Z" />
    <EventRecordID>124289</EventRecordID>
    <Correlation />
    <Execution ProcessID="1080" ThreadID="5560" />
    <Channel>Application</Channel>
    <Computer>GordsDell17RSE</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData Name="EVENT_REGLOADKEYFAILED">
    <Data Name="Error">The configuration registry database is corrupt.
</Data>
    <Data Name="File">C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat</Data>
  </EventData>
</Event>
===================

18

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 25, 2014, 05:25:31 pm »

The event viewer also has this (I tried to install Password Meter):
System

  - Provider

   [ Name]  Microsoft-Windows-WindowsUpdateClient
   [ Guid]  {945A8954-C147-4ACD-923F-40C45405A658}
 
   EventID 20
 
   Version 1
 
   Level 2
 
   Task 1
 
   Opcode 13
 
   Keywords 0x8000000000000028
 
  - TimeCreated

   [ SystemTime]  2014-10-26T00:14:25.611278900Z
 
   EventRecordID 121870
 
   Correlation
 
  - Execution

   [ ProcessID]  1080
   [ ThreadID]  7716
 
   Channel System
 
   Computer GordsDell17RSE
 
  - Security

   [ UserID]  S-1-5-18
 

- EventData

  errorCode 0x80070002
  updateTitle 39387AndrewHeartnet.PasswordMeter
  updateGuid {8E405A97-C107-4FC3-9EF1-0E89DF93707B}
  updateRevisionNumber 1
  serviceGuid {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
====================
Installation Failure: Windows failed to install the following update with error 0x80070002: 39387AndrewHeartnet.PasswordMeter.
============================
 Log Name:      System
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          2014-10-25 8:14:25 PM
Event ID:      20
Task Category: Windows Update Agent
Level:         Error
Keywords:      Failure,Installation
User:          SYSTEM
Computer:      GordsDell17RSE
Description:
Installation Failure: Windows failed to install the following update with error 0x80070002: 39387AndrewHeartnet.PasswordMeter.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>20</EventID>
    <Version>1</Version>
    <Level>2</Level>
    <Task>1</Task>
    <Opcode>13</Opcode>
    <Keywords>0x8000000000000028</Keywords>
    <TimeCreated SystemTime="2014-10-26T00:14:25.611278900Z" />
    <EventRecordID>121870</EventRecordID>
    <Correlation />
    <Execution ProcessID="1080" ThreadID="7716" />
    <Channel>System</Channel>
    <Computer>GordsDell17RSE</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="errorCode">0x80070002</Data>
    <Data Name="updateTitle">39387AndrewHeartnet.PasswordMeter</Data>
    <Data Name="updateGuid">{8E405A97-C107-4FC3-9EF1-0E89DF93707B}</Data>
    <Data Name="updateRevisionNumber">1</Data>
    <Data Name="serviceGuid">{117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}</Data>
  </EventData>
</Event>
=============================================

19

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 25, 2014, 05:12:17 pm »

The Event viewer has this (is it important?):
System

  - Provider

   [ Name]  Microsoft-Windows-User Profiles Service
   [ Guid]  {89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}
 
   EventID 1508
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8000000000000000
 
  - TimeCreated

   [ SystemTime]  2014-10-26T00:06:59.947339800Z
 
   EventRecordID 124269
 
   Correlation
 
  - Execution

   [ ProcessID]  1080
   [ ThreadID]  4948
 
   Channel Application
 
   Computer GordsDell17RSE
 
  - Security

   [ UserID]  S-1-5-18
 

- EventData

  Error The configuration registry database is corrupt. 
  File C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat

20

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 25, 2014, 09:03:40 am »

There were three commands there - what about the sfc /scannow ?

I ran scannow and it said Window Resource Protection did not find any integrity violations.

21

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 24, 2014, 11:39:04 am »

When you create a new local account, when you reboot and come up to the login screen it should give you a choice of which account to log into.

Shane

I created a local account, logged onto it but I get the same error unfortunately.

22

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 24, 2014, 11:36:39 am »

Thanks Boggin.
I tried both commands, restarted but unfortunately I get the same error.

23

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 23, 2014, 04:58:41 pm »

"Could be worth running the Dism command in an elevated command prompt followed by a reboot.

Dism /Online /Cleanup-Image /Restorehealth

You could run this one first if you want - Dism /Online /Cleanup-Image /StartComponentCleanup"

What does this do?

Thank you.

24

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 23, 2014, 04:57:30 pm »

I was able to create a local account but that failed on the same error when I tried to update an app.

I'm not sure if local acct's are allowed to update.

25

General Computer Support / Re: Error 0x80070002 won't update apps win 8

« on: October 23, 2014, 11:37:07 am »

Thanks for the ideas, but
sorry, I have Win 8.0 so no Start button.

My choices are sleep, restart and shut down.

I tried restart but it never gives me a choice.

I'm trying to update to Win 8.1 but I can't, and I get the error code.

But I'll see if I can find some way to switch users.

This is a very aggravating error because it stops all my updates.