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General Computer Support / brand new lenovo running win 8.1. freezes
« on: October 10, 2014, 06:54:36 am »
I bought this computer (lenovo g510) a month ago and in the first three weeks in froze three times with me running MsWord, Chrome and Foobar at the same time (or: nothing drastic). It froze in such a way that the mouse did not react and neither did the crt+alt+del work so I had to manually shut it down (pressing the on/off button for a longer time) and when starting up the computer would act normally.
It hasn't frozen for the last week, but as I am travelling Monday for a longer time I am puzzled whether to travel without the laptop and just take it to the repairservice or if I should take the laptop with me cause the problem might have solved itself (if it was windows' fault which has since installed some updates) I went to the repairplace today and have explained my problem and the guy said he thinks that the problem was software related - for instance me having installed avast and malwarebytes at the same time, while win 8 has its own antivirus (which I can't see on the uninstall list but okay). Is the guy right and the only thing I have to do is uninstall avast?
I've done the whole tweaking.com program's procedure and the program did find errors on the drive and once I start check disk and it "repairs" the errors on startup - tweaking.com finds errors on the drive again. When I had run chckdsk in MsDos myself (and not via tweaking.com) no errors were found.
So my question is what do you think is wrong. And if there are errors on the drive - should I leave it at the repairplace then?
Thanks so much for offering help and your tweaking.com programme is lovely and has helped me with my previous laptop and I recommend it to everyone so keep up the great and generous work!
Laptop runs on genuine Windows 8.1. that have since been updated several times. If anymore info is needed let me know, I would just need help in deciding whether to bring my new laptop with me on this journey, or to take my old one while the new one is being repaired.
It hasn't frozen for the last week, but as I am travelling Monday for a longer time I am puzzled whether to travel without the laptop and just take it to the repairservice or if I should take the laptop with me cause the problem might have solved itself (if it was windows' fault which has since installed some updates) I went to the repairplace today and have explained my problem and the guy said he thinks that the problem was software related - for instance me having installed avast and malwarebytes at the same time, while win 8 has its own antivirus (which I can't see on the uninstall list but okay). Is the guy right and the only thing I have to do is uninstall avast?
I've done the whole tweaking.com program's procedure and the program did find errors on the drive and once I start check disk and it "repairs" the errors on startup - tweaking.com finds errors on the drive again. When I had run chckdsk in MsDos myself (and not via tweaking.com) no errors were found.
So my question is what do you think is wrong. And if there are errors on the drive - should I leave it at the repairplace then?
Thanks so much for offering help and your tweaking.com programme is lovely and has helped me with my previous laptop and I recommend it to everyone so keep up the great and generous work!
Laptop runs on genuine Windows 8.1. that have since been updated several times. If anymore info is needed let me know, I would just need help in deciding whether to bring my new laptop with me on this journey, or to take my old one while the new one is being repaired.