Messages

1

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 22, 2014, 06:32:49 pm »

Well the CD-ROM has disappeared once again.  I reordered the BIOS boot sequence as I had done before, but it didn't work.  The notebook would not boot from the same Original Sys Recovery Disk I used before.  I'm so #$%^&* frustrated with this - I'm giving up (and the wife is grateful that I am).  I've looked at some of the HP forums and this problem seems to abound on HP products and others.  One guy has gone as far as "baking" mother boards to reflow the solder (suspicion being the GPU is involved).

I'm just going to buy an external USB CD/DVD/Blu-Ray RW drive and be done with it.  Any recommendations on manufacturers that will support CDs, DVD DL (8.5G) and BD (25G)?

TNX, Nelson

2

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 19, 2014, 01:56:18 pm »

Now this is just an idea of how and why. It makes sense given the info we seen, that virtual drives showed up and the ide channel reported nothing connected, and that the ONLY thin[g] you did was chnage boot order and save the settings.

OK, this makes some sense.  I had done this (BIOS boot order change) once prior, which could account for when the drive returned the previous time.  But I cannot correlate the action and effect in my notes.

I'm wondering what, if anything, should be done with both "ATA Channel 1" controllers that do not have any devices connected.  Should they be left alone or "uninstalled"?  Any other clean up items you suggest, e.g. unistalling the Virtual Clone drive? 

Also, (unrelated to the CD ROM) Device Manager shows 29 "Generic Volume Shadow Copy" items under "Storage Volume Shadow Copies" when "hidden devices" are displayed.  Should there be so many and is there any impact in having that many?

TNX for working with me on this, its been an incredible help.  Hopefully all this will be useful for Windows Repair AIO and/or the "tips" that go with it. 

Nelson

3

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 17, 2014, 09:16:08 am »

Hi, bukye

                            Have your problem solved. Shane , what is the exact problem that the thread owner has. By seeing the De.mr.i could not find what the problem is . ...

jraju,

Take a look at my very first post.  It explains the problem of the missing internal DVD/CD-ROM drive.  As of right now the problem has cleared its self.  However, I would like to be sure that it not likely to happen again especially since the action, (booting from missing device) "accidentally" fixed the problem and was not expected to do that.  We were only out to prove that the CD device was actually working (which it does).

Nelson

4

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 16, 2014, 05:11:34 pm »

FOLLOW-UP

Did a Restart that included Power Cycling the Notebook (pulled external power & battery).  No change, the internal DVD/CD drive is still there.  See attached DevMgr for the 4 "ATA Channels".  NOTE: Both Channel 1s do not have attached devices.

What's next?  Uninstall the 2 Channel 1 controllers?

Nelson

5

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 16, 2014, 03:46:18 pm »

I know you used the drive to install things before this happened but that doesn't mean it couldn't of gone bad.

But at the same time the timing of it all suggests the drive is fine, but I want to be 100% sure. Use any bootable cd you have and try to boot off the cd, if you can boot from the cd drive then I can at least not have to worry about the drive simply going bad 

I reordered the BIOS boot sequence to put the CD drive first.  The Notebook booted just fine from the original System Recovery Disk, loaded the OS, and brought up the System Recovery utility.  I canceled the System Recovery utility, rebooted & reset the BIOS to put the HDD 1st, before completing a full Restart.  Just for grins I checked DevMgr after a normal Restart from the HDD. 

LOOK AT WHAT SHOWED UP the internal DVD/CD drive is now there (see Attachment).  THIS IS JUST FREAKY!!!!!!!   Now I just hope it stays there the next time I restart.  Let know if there are any registry or screenshots you want.

Sorry for the delay getting back.  Our 4 lb. Tea Cup Poodle had shoulder surgery, so we've been tied up w/ caring for her.

Nelson

6

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 14, 2014, 08:33:34 pm »

Yes, the CD-ROM shows in the Configuration Utility and is "Enabled" in the Boot order.  As a reminder I have used the CD drive to reinstall Apps after the rebuilds.  What about "uninstalling" the pieces and parts of the WD device?

Nelson

7

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 13, 2014, 09:42:22 pm »

I've taken a series of Screen saves of DevMgr.  The "WD SmartWare Virtual CD Manager for Windows Web Release-v1.0.8.3" that enables/disables the Virtual CD (VCD) is a standalone ".exe" that apparently doesn't install itself (but take notice in #2 below of the WD Drive Mgmt device at the bottom of the DevMgr list).

1) The first screenshot [DevMgr (no WD MPE)] does not have the WD MyPassport Essential (MPE) USB drive plugged in. 
2) The next screenshot [DevMgr (+ WD MPE, VCD enabled)] has the MPE plugged in with the VCD already enabled.  There are devices under "Disk drives", "DVD/CD-ROM drives" and at the very botom, under "WD drive Management devices", the WD SES Device.  Note, in the properties shown, both devices under Disk and DVD/CD drives are associated with the "WD SES Device".
3) The next screenshot [DevMgr (+ WD MPE, VCD disabled, no PwrCycle)] is just after running the VCD Mgr witout power cycling the MPE.  Note all the MPE devices are removed.
4) The last screenshot [DevMgr (+ WD MPE, VCD disabled, PwrCycle)] is after unplugging and plugging the MPE back into the USB.  Missing from the devices is the just the DVD/CD-ROM device.

Going along with your suggestion above I think the next step might be to re-enable the VCD and then UNINSTALL, from DevMgr, each device.  The question to you is what should be the order of uninstalling those MPE associated devices?  That followed by a reboot to see what happens.

Nelson

8

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 09, 2014, 05:54:21 pm »

I mean it was there, something removed it. I wonder if you got hit with something new, or if it isnt an infection, if it might be some other program or driver that is doing it.

Earlier {refer to the second paragraph of my initial post} I mention that had been using a Western Digital MyPassport Essential (MPE) USB backup drive that is used with the WD "Smartware" program (see attached UsrMan pg#8/physical pg13).  Those WD devices contain a "Virtual CD-ROM" that can be disable/enabled using a WD utility, but cannot be removed altogether.  I know for sure that my DVD/CD-ROM was working after both Vista rebuilds until I started using the WD MPE.  [Didn't realize it the first time, but looked for it the second time.]  I know for certain that while enabling or disabling the VCD I had my DVD/CD-ROM return to DevMgr.  But I haven't been able to replicate that result.

We are 3 pages in on the forum, I cant remember, did I have you try combofix.exe yet?

We have not tried "combofix.exe".  Also, I applogize for the delays in responding - we've been on the move these past few days.

FIX For Drive disappeara​nce issue on Vista & Win7 (XP Scenario 3 at the end)
‎01-26-201109:20 PM - edited ‎01-27-2011 11:21 PM

I have come up with this remedy for the drive letter disappearance issue after closely studying My Passport Essential which I own and it may work for you guys as well.

Shane would you check out this discussion thread on the "WD Community" forum.  Does this sound like it could be related?  I just happened accross it.  I didn't want to persue trying anything with a drive letter without your input.

http://community.wd.com/t5/WD-Portable-Drives/FIX-For-Drive-disappearance-issue-on-Vista-amp-Win7-XP-Scenario/m-p/125674

Nelson

9

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 08, 2014, 07:51:27 pm »

Installed the Cone Drive (see attached) and rebooted.  The "DVD/CD-ROM drives" line shows in Dev Mgr w/ "ELBY CLONEDRIVE ..." device under it and nothing else.  Interesteringly during the installation a CD-ROM device "briefly" showed up as the only device, then disappeared.  After that as the installed completed the device shown in the attachment appeared and remains.  Also, "HD DVD-ROM Drive (E:)" shows up in Windows Explorer under Computer.  I've inserted a CD and a DVD, but neither are recognized or readable. 

I've physically Removed & Reinserted the DVD drive unit with the computer up and running - no effect in DevMgr.  I then restarted the computer and removed the drive unit while it was powered down prior to rebooting. I reinserted the drive after rebooting (w/ DevMgr active) - no effect in DevMgr 

BTU.
Nelson

10

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 07, 2014, 01:58:51 pm »

Ops!   There are two Logitech Driver Interfaces.  One is "Location 0 (Logitech Hid Filter)" and the other is "Location 0 (Logitech Mouse Filter)".

Nelson

11

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 06, 2014, 02:08:41 pm »

I went thru a couple of sequences to remove the "IDE ATA/ATAPI Controllers" w/o connected devices.  I finally uninstalled all the Channels (both ATA and IDE).  I physically removed (slid out of the notebook) the CD/DVD drive.  Upon rebooting an automatic drive installation began that resulted in one "ATA Channel 0" being added w/ a device connected.  I confirmed that this channel is for the internal HDD. 

I reinserted the CD/DVD drive which resulted a second "ATA Channel 1" being added indicating NO device connected.  I was able to repeat this result without a reboot (pull the DC/DVD drive, uninstall "ATA Channel 1", reinsert DC/DVD drive and then "ATA Channel 1" gets autoinstalled).

Should we be looking at the last controller "Standard Dual Channel PCIIDE Controller"?  It is the same "Device class guid", i.e. "{4d36e96a-e325-11ce-bfc1-08002be10318}".   

Nelson

12

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 04, 2014, 09:34:22 am »

Well, you'll find this interesting.  I uninstalled the 2nd device (see "..._base" screenshot).  Attached is the result which NOW includes (1) ATA Controller and (3) IDE Channels in addition to normal stuff.  All but the last IDE Channel have no devices listed. 

BTW the PC is an HP Pavilion Notebook (dv6736nr) with one internal HDD and a CD/DVD.  You might see a second HDD listed, if I forget to remove it, which is a Toshiba USB HDD used for backups.  As I mentioned earlier in this thread I've abandoned the WD MyPassport Essential (w/ its Virtual CD-ROM) that I used to use on this Vista platform.  I convinced the WD "Smartware" Virtual CD-ROM is what caused this issue in the first place.

This just keeps getting more and more interesting.  Again, TNX for you help!

13

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 03, 2014, 10:21:10 am »

Attached is a screen shot.  Upper "Properties" box is the first IDE Channel (0) and the second is (1).  If there is anything you want exported from the registry let me know.

Nelson

14

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 02, 2014, 03:11:57 pm »

The two files described above have been uploaded and the link emailed to you.  If you could use a Windows Repair AIO Registry back-up of the current registry to compare to the good one from 4-23-2014 let me know and I'll get it to you the same way.

15

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 01, 2014, 04:42:02 pm »

Well both emails sent with the ZIPPED attachments (29Mb and 23Mb) are undeliverable.  The exceed the max message size.  Is there a way that I can FTP them to you?  Email me your reply direct if you prefer not to have the solution posted here.

Nelson

16

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 01, 2014, 03:16:22 pm »

As I write this I'm emailing directly to you a zipped output of Regshot-x86-ANSI (~29Mb).

I'm going to search my PC and see if I can find on a registry backup from before the CD/DVD disappeared.  If I do I'll run the compare and send the output to you.  Wish me luck.

Nelson

=================================================
Update 7:17PM (EST)
I found and I'm sending you a zipped folder containing a Windows Repair AIO Registry backup from my Vista 32Bit system that I’m certain had a working CD/DVD.  I went back to my step by step notes of when I rebuilt the system and found where I date/time noted my progress and that the CD/DVD was good.  I hope this can be useful to you.

Nelson

17

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 01, 2014, 11:15:27 am »

I created a new user account (w/ Admin priviledges).  Switched users (and also logged in a second time after a reboot) and found that the CD/DVD drive is missing in the Device Manager listing.  So apparently the issue is in the system wide registry and not in a profile registry.

Here's hoping it will be easy to find.  If you need me to send you any parts or the whole registry let me know.

Nelson

18

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: May 01, 2014, 09:04:24 am »

I'm certain it is not a hardware issue with the drive.  After the clean "rebuild" of Vista from Factory Default (both times) I was able to install applications (i.e. Office, ect.) using the CD-ROM.  I was even able to burn an Acronis Rescue Media CD (it soesn't work but that's probably operator error and unrelated to the drive HW).  So doing the process outlined above, to check out the CD ROM doesn't seem to be necessary.

Nelson

19

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: April 30, 2014, 06:05:31 pm »

Thanks for the feedback about including "Windows Registry Editor Version 5.00" at the top.  I didn't realize that was required to make the Registry Editor work.  I've compared the recommended key changes with what is currently in the registry.  They are identical and were already there. 

My questions to you are should there be the "0001" sub-key in the "...\CurrentControlset\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}"?  Also, should there be "...\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}" and "...\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}" Keys?

Nelson

20

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: April 30, 2014, 01:58:13 pm »

I copied & pasted the registry key info above into Notepad and saved it with a ".reg" file extension.  When I tried to "Merge" (from within Windows Explorer) or "Import" the information into the Registry, using the Registry Editor, it doesn't work.  The Registry Editor indicates the following in both approaches:

"Cannot import
C:\...\Shane's REGISTRY Key Changes.reg: The specified file is not a registry script.
You can only import binary registry files within the registry editor."

HOWEVER, I know enough about using the Registry Editor to be just short of dangerous!  So I went ahead and compared each of the keys you provided above and they appear to be the same as what is in my registry (except that the hex data isn't displayed the = ASCII characters are).

Nelson

21

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: April 29, 2014, 05:22:15 pm »

The sub-keys 000 and  001 in CurrentControlSet seem to be identical as far as I can tell. 

FWIW in the attachement there are THREE "ControlSet" enteries in the registry: ControlSet001, ControlSet002 and CurrentControlSet.  I've printed the applicable keys from each in the attachment.  Note that CurrentControlSet and ControlSet001 seem to be identical.  However, there is a difference in ControlSet002 from the others (in the "atapi" key).

22

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: April 28, 2014, 10:26:11 pm »

Attached is a snapshot from "regedit" of the key and selected print (pdf) of these two keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi

Nelson

23

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: April 28, 2014, 12:41:36 pm »

Shane,

I followed the steps above, but as you can see from the attachement, there is no listing for the "CD/DVD" device(s).  I discovered that this was the case (been this way the entire time I've been dealing with this issue) when I followed the HP and uSoft KB articles. 

The Dev Mgr CD/DVD device entry was there after I rebuilt the OS, including the "internal" CD/DVD drive.  However, the internal CD/DVD drive completely dissappeared from Dev Mgr at some point after I connected/disconnected the WD My Passport Essential external HDD.  The "CD/DVD" Dev Mgr entry would appear (without the internal drive) when the WD HDD was plugged into the USB.  The entire Dev Mgr entry would dissappear when the WD HDD was removed.   

Next Step?

24

General Computer Support / Re: CD/DVD is not deteced in Vista Dev Mgr

« on: April 25, 2014, 08:13:07 pm »

Shane,

I ran TDSSKiller and it found nothing (report attached).  It scanned: Sys Mem, Svcs & Drvrs, Boot Sector w/ Option for "Use KSN to scan objects".  Checked Dev Mgr - no change, still no CD/DVD device.

Back to you!

25

General Computer Support / CD/DVD is not deteced in Vista Dev Mgr (UNSOLVED, but not for not trying!!)

« on: April 25, 2014, 02:43:31 pm »

Shane,

Problem Platform: HP Notebook (dv-6734nr) w/ Vista Home Premium (32Bit) & SP1

The built-in CD/DVD drive is missing from the Vista Device Manager.  The CD-ROM does appear in the BIOS configuration and is assignable as a boot device.  I have tried each of these: 1) HP Support article "CD/DVD Drive Is Not Detected (Windows Vista)"; 2) uSoft KB314060 article "CD/DVD drive not recognized by Windows" {similiar to HP article}; and 3) uSoft FixIt "MicrosoftFixit.dvd.MATSKB.Run".  I have also used Windows Repair AIO - Repair #17 "Repair CD/DVD missing/ Not working" (stand alone & w/ #01 Registry Permissions) to no avail.  NONE of these procedures, or parts thereof, (including Registry edits) permantly corrected the issue (see further below).  It got to the point that I did a complete system rebuild from the HP Factory Restore embeded on the notebook HDD (including all updates and Service Packs) TWICE.  The drive was there until!!!

As a note the CD/DVD drive had "come and gone" at various times before and after the rebuilds.  I did manage to associate a "return" of the CD/DVD drive with the usage of an external Western Digital HDD, "MyPassport Essential" (WDBAAA2500ABK-00).  It occurred while using the WD Utility "SmartWare VirtualCD Manager v1.0.8.3" to enable/disable the virtual CD-ROM on the HDD.  But I haven't been able to replicate the results.  I have since abandoned all use of the WD HDD on my Vista notebook (have another notebook w/ Win7 and a similar WD HDD - no issue on that platform).

Next step is your recommendation to use the utility TDSSKiller.  I'll post the results in a separate entry.  [BTW, a REGISTRY export is available if you desire to see it. 

Here's hoping!