Messages

1

General Computer Support / Re: SFC and DISM Windows Repair

« on: March 14, 2014, 02:41:55 pm »

Hi there,

Normally what I do to isolate the problem is firstly to see if anything is running abormally high. Try access Task Manager, then go to the Performance Tab. Look to see at what % the different components are running at, as this may help you isolate the problem.

If you see anything running abnormally high click on Resource Monitor at the bottom of the window then select the tab of the component that was running high. Try sorting by the different columns and see if you get any processes running a lot higher than the rest.

Take screenshots as you go along, and post them, so we can try assist you in isolating the problem.

2

General Computer Support / Re: A doozie: W7 will not verify digital signature of drivers and W7 updates nogo

« on: March 14, 2014, 02:21:47 pm »

Good day,

Here is some information I was able to gather on your issue

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:  System service, Device driver, graphics driver, memory

luafv.sys - Microsoft Windows LUA file virtualization filter driver file - http://blogs.msdn.com/b/alexcarp/archive/2009/06/25/the-deal-with-luafv-sys.aspx

Error messages during the initial installation of windows is never a good thing, and seldom a fluke so I would start by figuring out why the installation fails in the first place. This can cause serious issues later when installing drivers & software.

As you mentioned it happens with both installation discs I would start by testing the hardware, as failing DVD & Hard Drives as well as memory can cause installation failures. To eliminate hardware I would suggest:
- Run MemTest [To test the RAM] - http://www.memtest.org/
- Run SeaTools [For the Hard drive regardless of the make] - http://www.seagate.com/support/downloads/item/seatools-win-master/ or http://www.seagate.com/support/downloads/item/seatools-dos-master/
- Create bootable Windows 7 Flash drive with the OEM version to eliminate a faulty DVD drive [I make use of NoviCorp WinToFlash] - http://wintoflash.com/download/en/
- Ensure your IDE or SATA Mode setting in the BIOS is set for AHCI as you are installing Windows 7.

After installing windows clean do not install any of the drivers. First try play around with the OS to see if it BSOD's again. If it does not then install each driver from Acer's website individually starting with the chipset and reboot each time to see if any problems occur.