Messages

1

General Computer Support / Re: Feedback - LAN shows connected, but no access to internet

« on: March 19, 2014, 02:06:52 pm »

Yes Shane, i used restart numerous times and also used shut off, probably left it off for a good 10 seconds or so each time.  I will heed your advice and do it your way in the future.

Thanks for being there for guys and gals like me...just users, not knowledgable techs.

2

General Computer Support / Re: Feedback - LAN shows connected, but no access to internet

« on: March 19, 2014, 12:31:33 pm »

Well, after fighting this for a week, we shut the computer down, but after a couple days my wife needed a document and when she started the computer it CONNECTED to the Internet as though nothing had ever been wrong and has worked dependably ever since.

Knowing XP is pretty much done I ordered two new computers with Win 7.  Now I will see if I can install MS Office and transfer all our data and photos without any losses.

Thanks to all who did their best to help.  I have no idea what fixed it other than previous restarts and reboots I did not leave the computer off long enough.

3

General Computer Support / Re: Feedback - LAN shows connected, but no access to internet

« on: March 09, 2014, 02:15:05 pm »

Thanks for the input Jraju.

This is my wife's computer and she would not know where to begin to use Torrent, unless some attachment had it embedded.  I doubt this is the problem, but how did you finally resolve your problem?  Did you have reinstall Torrent to get back online?  We may also not have the same problem since the Verizon modem has all lights lit as normal showing successful acquisition.

My desktop, our phones and iPad are receiving the Internet normally, so does this mean the DNS settings are working.  I don't know how this works, doesn't the modem have to have the proper DNS settings to access the Internet for the other devices to work?  Can you comment on this?  Do the DNS settings only affect the specific device?  Don't the other devices acquire these settings automatically?  Evidently something is preventing my wife's desktop from acquiring these settings automatically.

Anyone?

Thanks for your help.

4

General Computer Support / Re: Feedback - LAN shows connected, but no access to internet

« on: March 07, 2014, 01:28:19 pm »

Shane I went through your suggestions and took the screen shots attached.  I didn't know what you meant after the ipconfig/flushdns, you said see how it works.  I wasn't sure if I was suppose to ping google.com again or see if I could connect to the Internet so I tried both and neither worked.

Please take a look at my screenshots to see if I did everything correctly.  From what you say the settings are incorrect; I am hopeful you can come up with a tweak that will get my wife back on the Internet.

My wife's computer is ancient, but it does everything she needs to do.  I would like to get this connection problem fixed so we can take our time purchasing a new computer for her.  My wife thinks she should get an Apple, but I am not so sure.  We both have always had our own computers so I would like to keep them the same so we can help each other.

What would you recommend for a replacement PC, neither of us are gamers or watch movies, etc. on the Internet, just need emails, word processing, online banking and general research.  We are stuck with DSL because we live in a rural area where Verizon does not have fios.

Thanks for your time Shane.  Five kids?  You must be good at everything!

5

General Computer Support / Re: Feedback - LAN shows connected, but no access to internet

« on: March 07, 2014, 11:56:06 am »

I sure appreciate your help Shane!

Here is the screen shot of the ipconfig/all.

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General Computer Support / Re: Feedback - LAN shows connected, but no access to internet

« on: March 07, 2014, 11:37:33 am »

That is weird Shane, I checked this an hour or so before I did the first screen shot and they were both checked "Auto", I will go change it back and see if that works.

This IS weird, I went to TCP/IP properties and they were both checked automatic.  See attached screen shot. Still no Internet access.

I was shocked when you said the previous screen shot showed, "Use the following IP address", but as you know it did.  I can't explain that one.

7

General Computer Support / Re: Feedback - LAN shows connected, but no access to internet

« on: March 07, 2014, 11:06:52 am »

Thanks for the very prompt reply Shane!

I tried 2 extra ethernet cables and neither showed "Connected."  These were both OEM cables that came with other modems.  Something I had not noticed before is when the original cable is connected and shows connected there is a light in the Ethernet socket on the back of the computer, this light does not light with the two other cables.  I can't explain why neither of these cables work.  I will make up a new cable later and try it.

I am attaching a screen shot which should answer your other questions.

8

General Computer Support / Feedback - LAN shows connected, but no access to internet

« on: March 07, 2014, 09:38:54 am »

I have been fighting this problem for a week now.  I found your website and your Windows Repair (All in one) with Google searches.  By using Google I have always been able to fix problems on my wife's and my PC desktops.  I was thrilled to find your program and felt certain it would finally fix my problem.  I went through each and every step and still have the same problem. 

Next to my wife's computer is the Verizon Wireless Router.  Her computer is connect by the LAN cable as is my wi-fi in my garage.  My computer connects wirelessly as do our phones and iPads.  The only computer that does not access the internet is my wife's desktop.  The LAN shows connected, but we have no access to the Internet with it.

I have tried every fix I could find on the Internet, including the CMD's; netsh int ip reset C:\resetlog.txt and netsh winsock reset with .restarts after both resets.

When I disconnect the LAN cable, Network Connections shows disconnected and when I reconnect the cable it shows connected.  I have tried different ports on the modem with no joy and the LAN cable to my garage's wi-fi works so I don't think it is the modem.

The first time this happened I went to Network Connections Status>Repair and that fixed it, but that was the only time this has worked

Do you have any other tweaks I could try?  This is both challenging and frustrating.